메뉴 건너뛰기




Volumn 63, Issue 3, 2010, Pages 371-394

Employee voice and organizational performance: Team versus representative influence

Author keywords

Comparative management; Continuous improvement; Employee involvement; Employee representation; Employee voice; Industrial relations; Labor relations

Indexed keywords


EID: 77649330206     PISSN: 00187267     EISSN: 1741282X     Source Type: Journal    
DOI: 10.1177/0018726709348936     Document Type: Article
Times cited : (115)

References (68)
  • 2
    • 84896148655 scopus 로고    scopus 로고
    • Recent changes in the industrial relations framework in the U.K
    • In: Addison JT and Schnabel C (eds)., Cheltenham, England/ Northampton, MA: Edward Elgar
    • Addison J., Siebert W. (2003) Recent changes in the industrial relations framework in the U.K In: Addison JT and Schnabel C (eds) International Handbook of Trade Unions. Cheltenham, England/ Northampton, MA: Edward Elgar, 415-60.
    • (2003) International Handbook of Trade Unions , pp. 415-460
    • Addison, J.1    Siebert, W.2
  • 3
    • 1842741826 scopus 로고
    • Effects of human resource systems on manufacturing performance and turnover
    • Arthur JB (1994) Effects of human resource systems on manufacturing performance and turnover. Academy of Management Journal 37: 670-87.
    • (1994) Academy of Management Journal , vol.37 , pp. 670-687
    • Arthur, J.B.1
  • 5
    • 0040669602 scopus 로고    scopus 로고
    • Employee voice, human resource practices, and quit rates: Evidence from the telecommunication industry
    • Batt R., Colvin A., and Keefe J. (2002) Employee voice, human resource practices, and quit rates: Evidence from the telecommunication industry. Industrial and Labor Relations Review 55: 573-94.
    • (2002) Industrial and Labor Relations Review , vol.55 , pp. 573-594
    • Batt, R.1    Colvin, A.2    Keefe, J.3
  • 6
    • 1542317426 scopus 로고    scopus 로고
    • What's driving the new economy? The benefits of workplace innovation
    • Black SE, Lynch LM (2004) What's driving the new economy? The benefits of workplace innovation. Economic Journal 114: 97-116.
    • (2004) Economic Journal , vol.114 , pp. 97-116
    • Black, S.E.1    Lynch, L.M.2
  • 9
    • 1342269039 scopus 로고    scopus 로고
    • Managerial responsiveness to union and nonunion worker voice in Britain
    • Bryson A. (2004) Managerial responsiveness to union and nonunion worker voice in Britain. Industrial Relations 43: 213-41.
    • (2004) Industrial Relations , vol.43 , pp. 213-241
    • Bryson, A.1
  • 10
    • 0031502818 scopus 로고    scopus 로고
    • Leadership and innovation among teams: The impact of empowerment
    • Burpitt W., Bigoness W. (1997) Leadership and innovation among teams: The impact of empowerment. Small Group Research 28: 414-23.
    • (1997) Small Group Research , vol.28 , pp. 414-423
    • Burpitt, W.1    Bigoness, W.2
  • 11
    • 0001749098 scopus 로고    scopus 로고
    • Do high performance work practices improve establishment level outcomes?
    • Cappelli P., Newmark D. (2001) Do high performance work practices improve establishment level outcomes? Industrial and Labor Relations Review 54: 737-75.
    • (2001) Industrial and Labor Relations Review , vol.54 , pp. 737-775
    • Cappelli, P.1    Newmark, D.2
  • 12
    • 33745684480 scopus 로고    scopus 로고
    • Toward a systems theory of motivated behavior in work teams
    • Chen G., Kanfer R. (2006) Toward a systems theory of motivated behavior in work teams. Research in Organizational Behavior 27: 223-67.
    • (2006) Research in Organizational Behavior , vol.27 , pp. 223-267
    • Chen, G.1    Kanfer, R.2
  • 13
    • 84933493898 scopus 로고
    • Product quality improvement through employee participation: The effects of unionization and joint union-management administration
    • Cooke W. (1992) Product quality improvement through employee participation: The effects of unionization and joint union-management administration. Industrial & Labor Relations Review 46: 119-34.
    • (1992) Industrial & Labor Relations Review , vol.46 , pp. 119-134
    • Cooke, W.1
  • 14
    • 84937301561 scopus 로고
    • Employee participation programs, group-based incentives, and company performance: A union-non-union comparison
    • Cooke W. (1994) Employee participation programs, group-based incentives, and company performance: A union-non-union comparison. Industrial and Labor Relations Review 47: 594-609.
    • (1994) Industrial and Labor Relations Review , vol.47 , pp. 594-609
    • Cooke, W.1
  • 16
    • 0017947901 scopus 로고
    • Conceptual dimensions and boundaries of participation in organizations: A critical evaluation
    • Dachler P., Wilpert B. (1978) Conceptual dimensions and boundaries of participation in organizations: A critical evaluation. Administrative Science Quarterly 23: 1-39.
    • (1978) Administrative Science Quarterly , vol.23 , pp. 1-39
    • Dachler, P.1    Wilpert, B.2
  • 17
    • 0030305470 scopus 로고    scopus 로고
    • Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions
    • Delery J., Doty DH (1996) Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions. Academy of Management Journal 39: 802-35.
    • (1996) Academy of Management Journal , vol.39 , pp. 802-835
    • Delery, J.1    Doty, D.H.2
  • 18
    • 51949091644 scopus 로고    scopus 로고
    • The effects of self-managed and closely managed teams on labor productivity and product quality: An empirical analysis of a cross-section of establishments
    • Devaro J. (2008) The effects of self-managed and closely managed teams on labor productivity and product quality: An empirical analysis of a cross-section of establishments. Industrial Relations 47: 659-97.
    • (2008) Industrial Relations , vol.47 , pp. 659-697
    • Devaro, J.1
  • 19
    • 84937285982 scopus 로고
    • Worker participation and productivity in labor-managed and participatory capitalist firms: A meta-analysis
    • Doucouliagos C. (1995) Worker participation and productivity in labor-managed and participatory capitalist firms: A meta-analysis. Industrial and Labor Relations Review 49: 58-77.
    • (1995) Industrial and Labor Relations Review , vol.49 , pp. 58-77
    • Doucouliagos, C.1
  • 20
    • 0242381265 scopus 로고    scopus 로고
    • What do unions do to productivity? A meta analysis
    • Doucouliagos C., Laroche P. (2003) What do unions do to productivity? A meta analysis. Industrial Relations 42: 650-91.
    • (2003) Industrial Relations , vol.42 , pp. 650-691
    • Doucouliagos, C.1    Laroche, P.2
  • 22
    • 84984247475 scopus 로고
    • Participation, contingent pay, representation and workplace performance: Evidence from Great Britain
    • Fernie S., Metcalf D. (1995) Participation, contingent pay, representation and workplace performance: Evidence from Great Britain. British Journal of Industrial Relations 33: 379-415.
    • (1995) British Journal of Industrial Relations , vol.33 , pp. 379-415
    • Fernie, S.1    Metcalf, D.2
  • 23
    • 20144368271 scopus 로고    scopus 로고
    • Human resource management practices and worker desires for union representation
    • Fiorito J. (2001) Human resource management practices and worker desires for union representation. Journal of Labor Research 22: 335-54.
    • (2001) Journal of Labor Research , vol.22 , pp. 335-354
    • Fiorito, J.1
  • 25
    • 0000215849 scopus 로고    scopus 로고
    • Explaining variation in workplace restructuring: The role of local union capabilities
    • Frost AC (2000) Explaining variation in workplace restructuring: The role of local union capabilities. Industrial and Labor Relations Review 53: 559-78.
    • (2000) Industrial and Labor Relations Review , vol.53 , pp. 559-578
    • Frost, A.C.1
  • 27
    • 33748677690 scopus 로고    scopus 로고
    • Twin tracks: Employee representation at Eurotunnel revisited
    • Gollan PJ (2006) Twin tracks: Employee representation at Eurotunnel revisited. Industrial Relations 45: 606-49.
    • (2006) Industrial Relations , vol.45 , pp. 606-649
    • Gollan, P.J.1
  • 28
    • 0013173471 scopus 로고    scopus 로고
    • Influence at work: A 25-year program of research
    • Heller F. (1998) Influence at work: A 25-year program of research. Human Relations 51: 1425-56.
    • (1998) Human Relations , vol.51 , pp. 1425-1456
    • Heller, F.1
  • 29
    • 4344563271 scopus 로고    scopus 로고
    • What do unions do for economic performance?
    • Hirsch B. (2004) What do unions do for economic performance? Journal of Labor Research 25: 415-55.
    • (2004) Journal of Labor Research , vol.25 , pp. 415-455
    • Hirsch, B.1
  • 32
    • 1342307017 scopus 로고    scopus 로고
    • Opening the box: Information technology, work practices, and wages
    • Hunter LW, Lafkas JJ (2003) Opening the box: Information technology, work practices, and wages. Industrial and Labor Relations Review 56: 224-43.
    • (2003) Industrial and Labor Relations Review , vol.56 , pp. 224-243
    • Hunter, L.W.1    Lafkas, J.J.2
  • 33
    • 77649332478 scopus 로고    scopus 로고
    • How do you survey firms
    • Industrial Relations Research Association, Proceedings of the Forty-Seventh Annual Meeting, Washington, 6-8 January, 152-62
    • Hunter LW, Pil FK (1996) How do you survey firms. Industrial Relations Research Association, Proceedings of the Forty-Seventh Annual Meeting, Washington, 6-8 January, 152-62.
    • (1996)
    • Hunter, L.W.1    Pil, F.K.2
  • 35
    • 13144250328 scopus 로고
    • The impact of human resource management practices on turnover, productivity, and corporate financial performance
    • Huselid MA (1995) The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal 38: 635-72.
    • (1995) Academy of Management Journal , vol.38 , pp. 635-672
    • Huselid, M.A.1
  • 36
    • 0031422563 scopus 로고    scopus 로고
    • The effects of human resource management practices on productivity: A study of steel finishing lines
    • Ichniowski C., Shaw K., and Prennushi G. (1997) The effects of human resource management practices on productivity: A study of steel finishing lines. American Economic Review 87: 291-313.
    • (1997) American Economic Review , vol.87 , pp. 291-313
    • Ichniowski, C.1    Shaw, K.2    Prennushi, G.3
  • 37
    • 84965576661 scopus 로고
    • Industrial democracy in Europe: Differences and similarities across countries and hierarchies
    • IDE International Research Group
    • IDE International Research Group (1981) Industrial democracy in Europe: Differences and similarities across countries and hierarchies. Organization Studies 2: 113-29.
    • (1981) Organization Studies , vol.2 , pp. 113-129
  • 38
    • 0004111194 scopus 로고
    • IDE International Research Group, Oxford: Oxford University Press
    • IDE International Research Group (1993) Industrial Democracy in Europe Revised. Oxford: Oxford University Press.
    • (1993) Industrial Democracy in Europe Revised
  • 40
    • 0036798412 scopus 로고    scopus 로고
    • The productivity effects of participatory employment practices: Evidence from new Japanese panel data
    • Kato T., Morishima M. (2002) The productivity effects of participatory employment practices: Evidence from new Japanese panel data. Industrial Relations 41: 487-520.
    • (2002) Industrial Relations , vol.41 , pp. 487-520
    • Kato, T.1    Morishima, M.2
  • 41
    • 40349111713 scopus 로고
    • Industrial relations performance, economic performance, and QWL programs: An interplant analysis
    • Katz HC, Kochan TA, and Gobeille KR (1983) Industrial relations performance, economic performance, and QWL programs: An interplant analysis. Industrial and Labor Relations Review 37: 3-17.
    • (1983) Industrial and Labor Relations Review , vol.37 , pp. 3-17
    • Katz, H.C.1    Kochan, T.A.2    Gobeille, K.R.3
  • 42
    • 0001378321 scopus 로고
    • Does job redesign theory explain job redesign outcomes
    • Kelly J. (1992) Does job redesign theory explain job redesign outcomes? Human Relations 45: 753-74.
    • (1992) Human Relations , vol.45 , pp. 753-774
    • Kelly, J.1
  • 43
    • 0033248832 scopus 로고    scopus 로고
    • Beyond self-management: The antecedents and consequences of team empowerment
    • Kirkman BK, Rosen B. (1999) Beyond self-management: The antecedents and consequences of team empowerment. Academy of Management Journal 42: 58-74.
    • (1999) Academy of Management Journal , vol.42 , pp. 58-74
    • Kirkman, B.K.1    Rosen, B.2
  • 44
    • 3042633111 scopus 로고    scopus 로고
    • The impact of team empowerment on virtual team performance: The moderating role of face-to-face interaction
    • Kirkman BK, Rosen B., Tesluk P., and Gibson C. (2004) The impact of team empowerment on virtual team performance: The moderating role of face-to-face interaction. Academy of Management Journal 47: 175-92.
    • (2004) Academy of Management Journal , vol.47 , pp. 175-192
    • Kirkman, B.K.1    Rosen, B.2    Tesluk, P.3    Gibson, C.4
  • 45
    • 9244247460 scopus 로고    scopus 로고
    • Power and participation in the workplace
    • In: Rappaport J and Seidman D (eds)., New York: Kluwer Academic/ Plenum
    • Klein K., Ralls R., Smith-Major V., and Douglas C. (2000) Power and participation in the workplace. In: Rappaport J and Seidman D (eds) Handbook of Community Psychology. New York: Kluwer Academic/ Plenum, 273-95.
    • (2000) Handbook of Community Psychology , pp. 273-295
    • Klein, K.1    Ralls, R.2    Smith-Major, V.3    Douglas, C.4
  • 47
    • 0002230399 scopus 로고
    • Japan's industrial relations: Characteristics and problems
    • Koike K. (1978) Japan's industrial relations: Characteristics and problems. Japanese Economic Studies 7: 42-90.
    • (1978) Japanese Economic Studies , vol.7 , pp. 42-90
    • Koike, K.1
  • 48
    • 0002303124 scopus 로고
    • World class manufacturing: An international comparison of automobile assembly plant performance
    • Krafcik J. (1988) World class manufacturing: An international comparison of automobile assembly plant performance. Sloan Management Review 30: 41-52.
    • (1988) Sloan Management Review , vol.30 , pp. 41-52
    • Krafcik, J.1
  • 49
    • 0002628154 scopus 로고
    • Participation, productivity, and the firm's environment
    • In: Blinder AS (ed.)., Washington, DC: Brookings Institution
    • Levine D., Tyson L. (1990) Participation, productivity, and the firm's environment. In: Blinder AS (ed.) Paying for Productivity. Washington, DC: Brookings Institution, 183-244.
    • (1990) Paying for Productivity , pp. 183-244
    • Levine, D.1    Tyson, L.2
  • 50
    • 0000514462 scopus 로고    scopus 로고
    • A power perspective of empowerment and work groups: Implications for human resources management research
    • In: Ferris GR (ed.) Vol., Greenwich, CT: JAI Press
    • Liden RC, Arad S. (1996) A power perspective of empowerment and work groups: Implications for human resources management research. In: Ferris GR (ed.) Research in Personnel and Human Resources Management, Vol. 14. Greenwich, CT: JAI Press, 205-51.
    • (1996) Research in Personnel and Human Resources Management , vol.14 , pp. 205-251
    • Liden, R.C.1    Arad, S.2
  • 51
    • 0002309115 scopus 로고
    • Empowerment and work teams
    • In: Ferris GR, Rosen SD and Barnum DT (eds)., Oxford: Blackwell
    • Liden RC, Tewksbury TW (1995) Empowerment and work teams. In: Ferris GR, Rosen SD and Barnum DT (eds) Handbook of Human Resources Management. Oxford: Blackwell, 386-403.
    • (1995) Handbook of Human Resources Management , pp. 386-403
    • Liden, R.C.1    Tewksbury, T.W.2
  • 52
  • 53
    • 0001429002 scopus 로고
    • Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry
    • MacDuffie JP (1995a) Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry. Industrial & Labor Relations Review 48: 197-221.
    • (1995) Industrial & Labor Relations Review , vol.48 , pp. 197-221
    • MacDuffie, J.P.1
  • 54
    • 0007799436 scopus 로고
    • Workers' roles in lean production: The implications for worker representation
    • In: Babson S (ed.)., Detroit, MI: Wayne State University Press
    • MacDuffie JP (1995b) Workers' roles in lean production: The implications for worker representation. In: Babson S (ed.) Lean Production and Labor: Employment and Exploitation in the Global Auto Industry. Detroit, MI: Wayne State University Press, 54-69.
    • (1995) Lean Production and Labor: Employment and Exploitation in the Global Auto Industry , pp. 54-69
    • MacDuffie, J.P.1
  • 55
    • 62249125169 scopus 로고    scopus 로고
    • Leaning towards teams: Divergent and convergent trends in diffusion of lean production work practices
    • In: Kochan T and Lipsky D (eds)., Ithaca, NY: Cornell University Press
    • MacDuffie JP (2003) Leaning towards teams: Divergent and convergent trends in diffusion of lean production work practices. In: Kochan T and Lipsky D (eds) Negotiations and Change: From the Workplace to Society. Ithaca, NY: Cornell University Press, 94-116.
    • (2003) Negotiations and Change: From the Workplace to Society , pp. 94-116
    • MacDuffie, J.P.1
  • 56
    • 0009102451 scopus 로고
    • The international assembly plant study: Philosophical and methodological issues
    • In: Babson S (ed.)., Detroit, MI: Wayne State University Press
    • MacDuffie JP, Pil F. (1995) The international assembly plant study: Philosophical and methodological issues. In: Babson S (ed.) Lean Production and Labor: Employment and Exploitation in the Global Auto Industry. Detroit, MI: Wayne State University Press, 181-96.
    • (1995) Lean Production and Labor: Employment and Exploitation in the Global Auto Industry , pp. 181-196
    • MacDuffie, J.P.1    Pil, F.2
  • 57
    • 0031108562 scopus 로고    scopus 로고
    • The road to root cause: Shop-floor problem-solving at three auto assembly plants
    • MacDuffie JP (1997) The road to root cause: Shop-floor problem-solving at three auto assembly plants. Management Science 43: 479-502.
    • (1997) Management Science , vol.43 , pp. 479-502
    • MacDuffie, J.P.1
  • 59
    • 70349629841 scopus 로고    scopus 로고
    • Employee voice systems
    • In: Boxall P, Purcell J and Wright P (eds)., Oxford: Oxford University Press
    • Marchington M. (2006) Employee voice systems. In: Boxall P, Purcell J and Wright P (eds) The Oxford Handbook of Human Resource Management. Oxford: Oxford University Press, 230-50.
    • (2006) The Oxford Handbook of Human Resource Management , pp. 230-250
    • Marchington, M.1
  • 61
    • 85071030783 scopus 로고    scopus 로고
    • Introduction: Global patterns of participation
    • In: Markey R, Gollan P, Hodgkinson A, Chouraqui A and Veersma U (eds)., Aldershot: Ashgate
    • Markey R. (2001) Introduction: Global patterns of participation. In: Markey R, Gollan P, Hodgkinson A, Chouraqui A and Veersma U (eds) Models of Employee Participation in a Changing Global Environment: Diversity and Interaction. Aldershot: Ashgate, 1-22.
    • (2001) Models of Employee Participation in a Changing Global Environment: Diversity and Interaction , pp. 1-22
    • Markey, R.1
  • 62
    • 84896245319 scopus 로고    scopus 로고
    • Unions and productivity, financial performance and investment: International evidence
    • In: Addision J and Schnabel C (eds)., Cheltenham: Edward Elgar
    • Metcalf D. (2003) Unions and productivity, financial performance and investment: International evidence. In: Addision J and Schnabel C (eds) International Handbook of Trade Unions. Cheltenham: Edward Elgar, 118-71.
    • (2003) International Handbook of Trade Unions , pp. 118-171
    • Metcalf, D.1
  • 63
    • 0000571536 scopus 로고    scopus 로고
    • Work reorganization in an era of restructuring: Trends in diffusion and effects on employee welfare
    • Osterman P. (2000) Work reorganization in an era of restructuring: Trends in diffusion and effects on employee welfare. Industrial & Labor Relations Review 53: 179-96.
    • (2000) Industrial & Labor Relations Review , vol.53 , pp. 179-196
    • Osterman, P.1
  • 64
    • 0000360258 scopus 로고    scopus 로고
    • The adoption of high-involvement work practices
    • Pil FK, MacDuffie JP (1996) The adoption of high-involvement work practices. Industrial Relations 35: 423-55.
    • (1996) Industrial Relations , vol.35 , pp. 423-455
    • Pil, F.K.1    MacDuffie, J.P.2
  • 65
    • 34548434840 scopus 로고    scopus 로고
    • A comparison of the effectiveness of employee voice arrangements in Australia
    • Pyman A., Cooper B., Teicher J., and Holland P. (2006) A comparison of the effectiveness of employee voice arrangements in Australia. Industrial Relations Journal 37: 543-59.
    • (2006) Industrial Relations Journal , vol.37 , pp. 543-559
    • Pyman, A.1    Cooper, B.2    Teicher, J.3    Holland, P.4
  • 66
    • 3042674749 scopus 로고    scopus 로고
    • Taking empowerment to the next level: A multiple-level model of empowerment, performance, and satisfaction
    • Seibert SE, Silver SR, and Randolph WA (2004) Taking empowerment to the next level: A multiple-level model of empowerment, performance, and satisfaction. Academy of Management Journal 47: 332-49.
    • (2004) Academy of Management Journal , vol.47 , pp. 332-349
    • Seibert, S.E.1    Silver, S.R.2    Randolph, W.A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.