메뉴 건너뛰기




Volumn 4, Issue 1, 2010, Pages 14-36

An exploratory study on the role of intermediaries in delivering public services in Madinah City: Case of Saudi Arabia

Author keywords

Communication technologies; Government; Intermediaries; Public sector organizations; Saudi Arabia; Trust

Indexed keywords


EID: 77649322411     PISSN: 17506166     EISSN: None     Source Type: Journal    
DOI: 10.1108/17506161011028786     Document Type: Article
Times cited : (56)

References (102)
  • 1
    • 77649282808 scopus 로고    scopus 로고
    • Government-to-citizens relationship: Evaluating the quality of information on Saudi ministries' websites
    • Abanumy, A. and Mayhew, P. (2007), "Government-to-citizens relationship: evaluating the quality of information on Saudi ministries' websites" in Proceedings of the 7th European Conference on E-Government, pp. 1-8.
    • (2007) Proceedings of the 7th European Conference on E-Government , pp. 1-8
    • Abanumy, A.1    Mayhew, P.2
  • 2
    • 38149084871 scopus 로고    scopus 로고
    • E-government website accessibility: In-depth evaluation of Saudi Arabia and Oman
    • Abanumy, A., Al-Badi, A. and Mayhew, P. (2005), "E-government website accessibility: in-depth evaluation of Saudi Arabia and Oman" in Electronic Journal of e-Government, Vol. 3, No. 3, pp. 99-106.
    • (2005) Electronic Journal of E-Government , vol.3 , Issue.3 , pp. 99-106
    • Abanumy, A.1    Al-Badi, A.2    Mayhew, P.3
  • 3
    • 20944432173 scopus 로고    scopus 로고
    • e-Government: A global view and an empirical evaluation of some attributes of citizens
    • Akman, I., Yazici, A., Mishra, A. and Arifoglu, A. (2005), "e-Government: a global view and an empirical evaluation of some attributes of citizens" in Government Information Quarterly, Vol. 22, No. 2, pp. 239-57.
    • (2005) Government Information Quarterly , vol.22 , Issue.2 , pp. 239-257
    • Akman, I.1    Yazici, A.2    Mishra, A.3    Arifoglu, A.4
  • 5
    • 0036902654 scopus 로고    scopus 로고
    • E-government: Initiatives, developments, and issues
    • Aldrich, D., Bertot, J.C. and Mcclure, C.R. (2002), "E-government: initiatives, developments, and issues" in Government Information Quarterly, Vol. 19, No. 4, pp. 349-55.
    • (2002) Government Information Quarterly , vol.19 , Issue.4 , pp. 349-355
    • Aldrich, D.1    Bertot, J.C.2    Mcclure, C.R.3
  • 8
    • 55949129492 scopus 로고    scopus 로고
    • Free wireless internet park services: An investigation of technology adoption in Qatar from a citizens' perspective
    • Al-Shafi, S. (2007), "Free wireless internet park services: an investigation of technology adoption in Qatar from a citizens' perspective" in Journal of Cases on Information Technology, Vol. 10, No. 3, pp. 21-34.
    • (2007) Journal of Cases on Information Technology , vol.10 , Issue.3 , pp. 21-34
    • Al-Shafi, S.1
  • 9
    • 35448969697 scopus 로고    scopus 로고
    • Implementing and managing e-government in the State of Qatar: A citizens' perspective
    • Al-Shafi, S. and Weerakkody, V. (2007), "Implementing and managing e-government in the State of Qatar: a citizens' perspective" in Electronic Government, An International Journal, Vol. 4, No. 4, pp. 436-50.
    • (2007) Electronic Government, An International Journal , vol.4 , Issue.4 , pp. 436-450
    • Al-Shafi, S.1    Weerakkody, V.2
  • 11
    • 84863937994 scopus 로고    scopus 로고
    • The motivations for change towards e-government adoption: Case studies from Saudi Arabia
    • paper presented at E-government Workshop '06 (eGOV06), Brunel University, London
    • Al-Shehry, A., Rogerson, S. and Fairweather, N.-B. (2006), "The motivations for change towards e-government adoption: case studies from Saudi Arabia", Brunel University, London, paper presented at E-government Workshop '06 (eGOV06).
    • (2006)
    • Al-Shehry, A.1    Rogerson, S.2    Fairweather, N.-B.3
  • 12
    • 0035450371 scopus 로고    scopus 로고
    • The internet in Saudi Arabia
    • Al-Tawil, K-M. (2001), "The internet in Saudi Arabia" in Telecommunications Policy, Vol. 25, Nos 8/9, pp. 625-32.
    • (2001) Telecommunications Policy , vol.25 , Issue.8-9 , pp. 625-632
    • Al-Tawil, K-M.1
  • 14
    • 0001946521 scopus 로고    scopus 로고
    • An exploratory study of the emerging role of electronic intermediaries
    • Bailey, J. and Bakos, Y. (1997), "An exploratory study of the emerging role of electronic intermediaries" in International Journal of Electronic Commerce, Vol. 1, No. 3, pp. 7-20.
    • (1997) International Journal of Electronic Commerce , vol.1 , Issue.3 , pp. 7-20
    • Bailey, J.1    Bakos, Y.2
  • 15
    • 77649296372 scopus 로고    scopus 로고
    • Automated support for older adult accessibility of e-government web sites
    • Becker, S.A. and Nowak, L.L. (2003), "Automated support for older adult accessibility of e-government web sites" in Digital Government Society of North America, Vol. 130, pp. 1-4.
    • (2003) Digital Government Society of North America , vol.130 , pp. 1-4
    • Becker, S.A.1    Nowak, L.L.2
  • 17
    • 12444332622 scopus 로고    scopus 로고
    • Constructing electronic government: The case of the UK Inland revenue
    • Beynon-Davies, P. (2005), "Constructing electronic government: the case of the UK Inland revenue" in International Journal of Information Management, Vol. 25, No. 1, pp. 3-20.
    • (2005) International Journal of Information Management , vol.25 , Issue.1 , pp. 3-20
    • Beynon-Davies, P.1
  • 18
    • 0141830097 scopus 로고    scopus 로고
    • Evaluating electronic local government in the UK
    • Beynon-Davies, P. and Williams, M.D. (2003), "Evaluating electronic local government in the UK" in Journal of Information Technology, Vol. 18, No. 2, pp. 137-49.
    • (2003) Journal of Information Technology , vol.18 , Issue.2 , pp. 137-149
    • Beynon-Davies, P.1    Williams, M.D.2
  • 19
    • 22144486413 scopus 로고    scopus 로고
    • E-government in California: Providing services to citizens through the internet
    • Brannen, A. (2001), "E-government in California: providing services to citizens through the internet", Journal of State Government, Vol. 74, No. 2.
    • (2001) Journal of State Government , vol.74 , Issue.2
    • Brannen, A.1
  • 21
    • 34247582623 scopus 로고    scopus 로고
    • An overview of critical issues of e-government
    • Bwoma, P.O. and Huang, Z. (2003), "An overview of critical issues of e-government" in Issues of Information Systems, Vol. 4, No. 1, pp. 164-70.
    • (2003) Issues of Information Systems , vol.4 , Issue.1 , pp. 164-170
    • Bwoma, P.O.1    Huang, Z.2
  • 22
    • 84993027331 scopus 로고    scopus 로고
    • E-government diffusion: A comparison of adoption construct
    • Carter, L. (2008), "E-government diffusion: a comparison of adoption construct" in Transforming Government: People Process and Policy, Vol. 2, No. 3, pp. 147-61.
    • (2008) Transforming Government: People Process and Policy , vol.2 , Issue.3 , pp. 147-161
    • Carter, L.1
  • 23
    • 12844251903 scopus 로고    scopus 로고
    • The utilization of e-government services: Citizen trust, innovation and acceptance factors
    • Carter, L. and Belanger, F. (2005), "The utilization of e-government services: citizen trust, innovation and acceptance factors" in Information Systems Journal, Vol. 15, No. 1, pp. 5-25.
    • (2005) Information Systems Journal , vol.15 , Issue.1 , pp. 5-25
    • Carter, L.1    Belanger, F.2
  • 24
    • 46749086986 scopus 로고    scopus 로고
    • E-government adoption: A cultural comparison
    • Carter, L. and Weerakkody, V. (2008), "E-government adoption: a cultural comparison" in Information Systems Frontiers, Vol. 10, pp. 473-82.
    • (2008) Information Systems Frontiers , vol.10 , pp. 473-482
    • Carter, L.1    Weerakkody, V.2
  • 25
    • 0030466104 scopus 로고    scopus 로고
    • Case study research: A multifaceted research approach for IS
    • Cavaye, A.L.M. (1996), "Case study research: a multifaceted research approach for IS" in Information Systems Journal, Vol. 6, No. 3, pp. 227-42.
    • (1996) Information Systems Journal , vol.6 , Issue.3 , pp. 227-242
    • Cavaye, A.L.M.1
  • 26
    • 0037290057 scopus 로고    scopus 로고
    • Special issue digital government: Technologies and practices
    • Chen, H. (2002), "Special issue digital government: technologies and practices" in Decision Support Systems, Vol. 34, pp. 223-7.
    • (2002) Decision Support Systems , vol.34 , pp. 223-227
    • Chen, H.1
  • 27
    • 33645709910 scopus 로고    scopus 로고
    • E-government strategies in developed and developing countries: An implementation framework and case study
    • Chen, Y.N., Chen, H.M., Huang, W. and Ching, R.K.H. (2006), "E-government strategies in developed and developing countries: an implementation framework and case study" in Journal of Global Information Management, Vol. 14, No. 1, pp. 23-46.
    • (2006) Journal of Global Information Management , vol.14 , Issue.1 , pp. 23-46
    • Chen, Y.N.1    Chen, H.M.2    Huang, W.3    Ching, R.K.H.4
  • 28
    • 0040508958 scopus 로고    scopus 로고
    • Trust, expertise, and e-commerce intermediary adoption
    • Paper 405
    • Chircu, A.M., Davis, G.B. and Kauffman, R.J. (2000), "Trust, expertise, and e-commerce intermediary adoption", Paper 405, AMCIS 2000 Proceedings, available at: http://aisel.aisnet.org/amcis2000/405.
    • (2000) AMCIS 2000 Proceedings
    • Chircu, A.M.1    Davis, G.B.2    Kauffman, R.J.3
  • 29
    • 33746560059 scopus 로고    scopus 로고
    • Evaluating global e-government sites: A view using web diagnostic tools
    • Choudrie, J., Ghinea, G. and Weerakkody, V. (2004), "Evaluating global e-government sites: a view using web diagnostic tools" in Electronic Journal of e-Government, Vol. 2, pp. 105-14.
    • (2004) Electronic Journal of E-Government , vol.2 , pp. 105-114
    • Choudrie, J.1    Ghinea, G.2    Weerakkody, V.3
  • 30
    • 77649312490 scopus 로고    scopus 로고
    • Project study the uses of the internet in Saudi Arabia: Full report
    • available at: (accessed October 10, 2009), CITC
    • CITC (2008), "Project study the uses of the internet in Saudi Arabia: full report", available at: www.citc.gov.sa/NR/rdonlyres/B4B4D65F-7491-4C65-B702-90496E1BDC23/0/Internet_Usage_Study_in_KSAAll_sectorsAR.pdf (accessed October 10, 2009).
    • (2008)
  • 31
    • 0038329256 scopus 로고    scopus 로고
    • E-government in practice an analysis of web site orientation to the citizens in Spanish municipalities
    • Criado, J.I. and Ramilo, M.C. (2003), "E-government in practice an analysis of web site orientation to the citizens in Spanish municipalities" in International Journal of Public Sector Management, Vol. 16, pp. 191-218.
    • (2003) International Journal of Public Sector Management , vol.16 , pp. 191-218
    • Criado, J.I.1    Ramilo, M.C.2
  • 32
    • 2342444177 scopus 로고    scopus 로고
    • Designing electronic government information access programs: A holistic approach
    • Dawes, S.S., Pardo, T.A. and Cresswell, A.M. (2004), "Designing electronic government information access programs: a holistic approach" in Government Information Quarterly, Vol. 21, No. 1, pp. 3-23.
    • (2004) Government Information Quarterly , vol.21 , Issue.1 , pp. 3-23
    • Dawes, S.S.1    Pardo, T.A.2    Cresswell, A.M.3
  • 33
  • 36
    • 25444473131 scopus 로고    scopus 로고
    • E-government adoption: Architecture and barriers
    • Ebrahim, Z. and Irani, Z. (2005), "E-government adoption: architecture and barriers" in Business Process Management Journal, Vol. 11, No. 5, pp. 589-611.
    • (2005) Business Process Management Journal , vol.11 , Issue.5 , pp. 589-611
    • Ebrahim, Z.1    Irani, Z.2
  • 37
    • 0032663992 scopus 로고    scopus 로고
    • The invisible world of intermediaries: A cautionary tale
    • Ehrlich, K. and Cash, D. (1999), "The invisible world of intermediaries: a cautionary tale" in Computer Support Cooperation, Vol. 8, pp. 147-67.
    • (1999) Computer Support Cooperation , vol.8 , pp. 147-167
    • Ehrlich, K.1    Cash, D.2
  • 38
    • 84948975190 scopus 로고    scopus 로고
    • Risk assessment and success factors for e-government in a UK establishment
    • Proceedings of the First International Conference on Electronic Government
    • Evangelidis, A., Akomode, J., Taleb-Bendiab, A. and Taylor, M. (2002), "Risk assessment and success factors for e-government in a UK establishment" in Lecture Notes in Computer Science, pp. 395-402, Proceedings of the First International Conference on Electronic Government.
    • (2002) Lecture Notes in Computer Science , pp. 395-402
    • Evangelidis, A.1    Akomode, J.2    Taleb-Bendiab, A.3    Taylor, M.4
  • 39
    • 84969446235 scopus 로고    scopus 로고
    • E-government: Breaking the frontiers of inefficiencies in the public sector
    • Eyob, E. (2004), "E-government: breaking the frontiers of inefficiencies in the public sector" in Electronic Government, An International Journal, Vol. 1, No. 1, pp. 107-14.
    • (2004) Electronic Government, An International Journal , vol.1 , Issue.1 , pp. 107-114
    • Eyob, E.1
  • 42
    • 4644285505 scopus 로고    scopus 로고
    • Electronic government and electronic democracy
    • Christenson, K., Levinson, D. (Eds.), Sage, Thousand Oaks, CA
    • Fountain, J.E. (2003), "Electronic government and electronic democracy" in Christenson, K. and Levinson, D. (Eds.), Encyclopedia of Community: From the Village to the Virtual World, Sage, Thousand Oaks, CA, pp. 436-41.
    • (2003) Encyclopedia of Community: From the Village to the Virtual World , pp. 436-441
    • Fountain, J.E.1
  • 43
    • 33750734722 scopus 로고    scopus 로고
    • E-government adoption
    • paper presented at American Conference on Information Systems (AMCIS)
    • Gefen, D. and Warkentin, M. (2002), "E-government adoption", paper presented at American Conference on Information Systems (AMCIS).
    • (2002)
    • Gefen, D.1    Warkentin, M.2
  • 44
    • 10444257965 scopus 로고    scopus 로고
    • Cultural diversity and trust in IT adoption: A comparison of USA and South African e-voters
    • Gefen, D., Rose, G., Warkentin, M. and Pavlou, P. (2005), "Cultural diversity and trust in IT adoption: a comparison of USA and South African e-voters" in Journal of Global Information Management, Vol. 13, No. 1, pp. 54-78.
    • (2005) Journal of Global Information Management , vol.13 , Issue.1 , pp. 54-78
    • Gefen, D.1    Rose, G.2    Warkentin, M.3    Pavlou, P.4
  • 45
    • 0002104502 scopus 로고    scopus 로고
    • Disintermediation and the Internet
    • Gellman, R. (1996), "Disintermediation and the Internet" in Government Information Quarterly, Vol. 13, No. 1, pp. 1-8.
    • (1996) Government Information Quarterly , vol.13 , Issue.1 , pp. 1-8
    • Gellman, R.1
  • 46
    • 33845755745 scopus 로고    scopus 로고
    • Local government: A digital intermediary for the information age?
    • Griffin, D. and Halpin, E. (2004), "Local government: a digital intermediary for the information age?" in Information Polity, Vol. 7, No. 4, pp. 217-30.
    • (2004) Information Polity , vol.7 , Issue.4 , pp. 217-230
    • Griffin, D.1    Halpin, E.2
  • 47
    • 84992925023 scopus 로고    scopus 로고
    • Evaluative design of e-government projects: A community development perspective
    • Grimsley, M., Meehan, A. and Tan, A. (2007), "Evaluative design of e-government projects: a community development perspective" in Transforming Government: People, Process and Policy, Vol. 1, No. 2, pp. 174-93.
    • (2007) Transforming Government: People, Process and Policy , vol.1 , Issue.2 , pp. 174-193
    • Grimsley, M.1    Meehan, A.2    Tan, A.3
  • 48
    • 0036017133 scopus 로고    scopus 로고
    • Information systems and developing countries: Failure, success, and local improvisations
    • Heeks, R. (2002), "Information systems and developing countries: failure, success, and local improvisations" in The Information Society, Vol. 18, pp. 101-12.
    • (2002) The Information Society , vol.18 , pp. 101-112
    • Heeks, R.1
  • 49
    • 15944386994 scopus 로고    scopus 로고
    • E-government as a carrier of context
    • Heeks, R. (2005), "E-government as a carrier of context" in Journal of Public Policy, Vol. 25, No. 1, pp. 51-74.
    • (2005) Journal of Public Policy , vol.25 , Issue.1 , pp. 51-74
    • Heeks, R.1
  • 50
    • 34247582623 scopus 로고    scopus 로고
    • An overview of critical issues of e-government
    • Huang, Z. and Bwoma, P.O. (2003), "An overview of critical issues of e-government" in Issues of Information Systems, Vol. 4, No. 1, pp. 164-70.
    • (2003) Issues of Information Systems , vol.4 , Issue.1 , pp. 164-170
    • Huang, Z.1    Bwoma, P.O.2
  • 51
    • 77649291106 scopus 로고    scopus 로고
    • Digital economic, integrated vision international (IVI), Saudi Arabian
    • Imaratalmadinah (2008), "Digital economic, integrated vision international (IVI), Saudi Arabian", internal government document.
    • (2008) Internal Government Document
    • Imaratalmadinah1
  • 52
    • 51849163501 scopus 로고    scopus 로고
    • Internet usage statistics: The internet big picture
    • Internet World Stats, available at (accessed April 17, 2009), IWS
    • IWS (2008), "Internet usage statistics: the internet big picture", Internet World Stats, available at: www.internetworldstats.com/stats.htm (accessed April 17, 2009).
    • (2008)
  • 53
    • 0346268914 scopus 로고    scopus 로고
    • The endless wire: E-government as global phenomenon
    • Jaeger, P.-T. (2003), "The endless wire: e-government as global phenomenon" in Government Information Quarterly, Vol. 20, pp. 323-31.
    • (2003) Government Information Quarterly , vol.20 , pp. 323-331
    • Jaeger, P.-T.1
  • 54
    • 0346899312 scopus 로고    scopus 로고
    • E-government around the world: Lessons, challenges, and future directions
    • Jaeger, P.-T. and Thompson, K.M. (2003), "E-government around the world: lessons, challenges, and future directions" in Government Information Quarterly, Vol. 20, No. 4, pp. 389-94.
    • (2003) Government Information Quarterly , vol.20 , Issue.4 , pp. 389-394
    • Jaeger, P.-T.1    Thompson, K.M.2
  • 57
    • 77649295747 scopus 로고    scopus 로고
    • E-government implementation in Sri Lanka: Lessons from the UK
    • paper presented at 8th International Information Technology Conference, Colombo, October
    • Kurunananda, A. and Weerakkody, V. (2006), "E-government implementation in Sri Lanka: lessons from the UK", paper presented at 8th International Information Technology Conference, Colombo, October.
    • (2006)
    • Kurunananda, A.1    Weerakkody, V.2
  • 58
    • 27544500328 scopus 로고    scopus 로고
    • Bridging the digital divide - the roles of internet self efficacy towards learning computer and the internet among elderly in Hong Kong
    • IEEE Computer Society, Washington, DC
    • Lam, J. and Lee, M. (2005), "Bridging the digital divide - the roles of internet self efficacy towards learning computer and the internet among elderly in Hong Kong", Proceedings of the 38th Annual Hawaii Conference on System Sciences, Big Island, Hawaii, IEEE Computer Society, Washington, DC.
    • (2005) Proceedings of the 38th Annual Hawaii Conference on System Sciences, Big Island, Hawaii
    • Lam, J.1    Lee, M.2
  • 59
    • 25444525684 scopus 로고    scopus 로고
    • Barriers to e-government integration
    • Lam, W. (2005), "Barriers to e-government integration" in Journal of Enterprise Information Management, Vol. 18, No. 5, pp. 511-30.
    • (2005) Journal of Enterprise Information Management , vol.18 , Issue.5 , pp. 511-530
    • Lam, W.1
  • 60
    • 0035373510 scopus 로고    scopus 로고
    • Developing fully functional e-government: A four stage model
    • Layne, K. and Lee, J. (2001), "Developing fully functional e-government: a four stage model" in Government Information Quarterly, Vol. 18, No. 2, pp. 122-36.
    • (2001) Government Information Quarterly , vol.18 , Issue.2 , pp. 122-136
    • Layne, K.1    Lee, J.2
  • 61
    • 33645908612 scopus 로고    scopus 로고
    • Current practices of leading e-government countries
    • Lee, S.M., Tan, X. and Trimi, S. (2005), "Current practices of leading e-government countries" in Communications of the ACM, Vol. 48, No. 10, pp. 99-104.
    • (2005) Communications of the ACM , vol.48 , Issue.10 , pp. 99-104
    • Lee, S.M.1    Tan, X.2    Trimi, S.3
  • 62
    • 33750033327 scopus 로고    scopus 로고
    • E-government assessment of current research and some proposals for future directions
    • Lofstedt, U. (2005), "E-government assessment of current research and some proposals for future directions" in International Journal of Public Information Systems, Vol. 1, No. 1, pp. 39-51.
    • (2005) International Journal of Public Information Systems , vol.1 , Issue.1 , pp. 39-51
    • Lofstedt, U.1
  • 63
    • 77649282806 scopus 로고    scopus 로고
    • Department of Telecommunications & Information Services, San Francisco, CA
    • Lowery, L.M. (2001), Developing a Successful E-government Strategy, Department of Telecommunications & Information Services, San Francisco, CA.
    • (2001) Developing a Successful E-Government Strategy
    • Lowery, L.M.1
  • 65
    • 77649301348 scopus 로고    scopus 로고
    • The yearly statistical indicator reports
    • Ministry of Economy and Planning, available at (accessed November 28, 2008), MEP
    • MEP (2008), "The yearly statistical indicator reports", Ministry of Economy and Planning, available at: www.mep.gov.sa/ (accessed November 28, 2008).
    • (2008)
  • 66
    • 77649303846 scopus 로고    scopus 로고
    • The examination of national information centre in implementation of electronic services
    • Ministry of Interior, Phnom Penh, MI
    • MI (2006), "The examination of national information centre in implementation of electronic services", National Information Centre, Ministry of Interior, Phnom Penh.
    • (2006) National Information Centre
  • 67
    • 59249085165 scopus 로고    scopus 로고
    • European e-government 2005-2007
    • Millard, J. (2007), "European e-government 2005-2007", available at: www.epractice.eu/files/download/awards/ResearchReport2007.pdf.
    • (2007)
    • Millard, J.1
  • 68
    • 0005281380 scopus 로고    scopus 로고
    • The evolution of e-government among municipalities: Rhetoric or reality?
    • Moon, M.J. (2002), "The evolution of e-government among municipalities: rhetoric or reality?" in Public Administration Review, Vol. 62, No. 4, pp. 424-34.
    • (2002) Public Administration Review , vol.62 , Issue.4 , pp. 424-434
    • Moon, M.J.1
  • 70
    • 12344317788 scopus 로고    scopus 로고
    • Advancing e-government at the grassroots: Tortoise or hare?
    • Norris, D.F. and Moon, M.J. (2005), "Advancing e-government at the grassroots: tortoise or hare?" in Public Administration Review, Vol. 65, No. 1, pp. 64-75.
    • (2005) Public Administration Review , vol.65 , Issue.1 , pp. 64-75
    • Norris, D.F.1    Moon, M.J.2
  • 71
    • 33747758282 scopus 로고    scopus 로고
    • Customer relationship management (CRM) in e-government: A relational perspective
    • Pan, S.L., Tan, C.W. and Lim, E.T.K. (2006), "Customer relationship management (CRM) in e-government: a relational perspective" in Decision Support Systems, Vol. 42, No. 1, pp. 237-50.
    • (2006) Decision Support Systems , vol.42 , Issue.1 , pp. 237-250
    • Pan, S.L.1    Tan, C.W.2    Lim, E.T.K.3
  • 72
    • 33749347189 scopus 로고    scopus 로고
    • Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior
    • Pavlou, P.A. and Fygenson, M. (2006), "Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior" in MIS Quarterly, Vol. 30, No. 1, p. 115.
    • (2006) MIS Quarterly , vol.30 , Issue.1 , pp. 115
    • Pavlou, P.A.1    Fygenson, M.2
  • 73
    • 77649311875 scopus 로고    scopus 로고
    • Evaluating citizen attitudes towards local e-government and a comparison of engagement methods in the UK
    • Phippen, A. (2007), "Evaluating citizen attitudes towards local e-government and a comparison of engagement methods in the UK" in International Journal of Cases on Electronic Commerce, Vol. 3, No. 3, pp. 65-71.
    • (2007) International Journal of Cases on Electronic Commerce , vol.3 , Issue.3 , pp. 65-71
    • Phippen, A.1
  • 74
    • 57849133416 scopus 로고    scopus 로고
    • Moving toward e-government: Effective strategies for increasing access and use of the internet among non-internet users in the US and UK
    • Pilling, D. and Boeltzig, H. (2007), "Moving toward e-government: effective strategies for increasing access and use of the internet among non-internet users in the US and UK" in ACM International Conference Proceeding Series, Vol. 228, pp. 35-46.
    • (2007) ACM International Conference Proceeding Series , vol.228 , pp. 35-46
    • Pilling, D.1    Boeltzig, H.2
  • 75
    • 55949092648 scopus 로고    scopus 로고
    • Developing a successful e-government
    • working paper, School of Architecture, Design Science and Planning, University of Sydney
    • Reffat, R. (2003), "Developing a successful e-government", School of Architecture, Design Science and Planning, University of Sydney, Sydney, working paper.
    • (2003)
    • Reffat, R.1
  • 76
    • 39749162834 scopus 로고    scopus 로고
    • Customer relationship management: Finding value drivers
    • Richards, K.A. and Jones, E. (2006), "Customer relationship management: finding value drivers" in Industrial Marketing Management, Vol. 37, pp. 120-30.
    • (2006) Industrial Marketing Management , vol.37 , pp. 120-130
    • Richards, K.A.1    Jones, E.2
  • 77
    • 0014178927 scopus 로고
    • A new scale for the measurement of interpersonal trust
    • Rotter, J. (1967), "A new scale for the measurement of interpersonal trust" in Journal of Personality, Vol. 35, No. 4, pp. 651-65.
    • (1967) Journal of Personality , vol.35 , Issue.4 , pp. 651-665
    • Rotter, J.1
  • 78
    • 0007124164 scopus 로고    scopus 로고
    • Information technologies: Challenges and opportunities for local governments
    • Safai-Amin, M. (2000), "Information technologies: challenges and opportunities for local governments" in Journal of Government Information, Vol. 27, pp. 471-9.
    • (2000) Journal of Government Information , vol.27 , pp. 471-479
    • Safai-Amin, M.1
  • 79
    • 77649324405 scopus 로고    scopus 로고
    • Government in Saudi Arabia can it overcome its challenges?
    • paper presented at Government Workshop '06 (eGOV06), Brunel University, London
    • Sahraoui, S., Gharaibeh, G. and Al-Jboori, A. (2006), "Government in Saudi Arabia can it overcome its challenges?", Brunel University, London, paper presented at Government Workshop '06 (eGOV06).
    • (2006)
    • Sahraoui, S.1    Gharaibeh, G.2    Al-Jboori, A.3
  • 80
    • 63749109595 scopus 로고    scopus 로고
    • A conceptual model of e-government acceptance in public sector
    • paper presented at the 3rd International Conference on Digital Society, Washington, DC
    • Sang, S. and Lee, J.-D. (2009), "A conceptual model of e-government acceptance in public sector", paper presented at the 3rd International Conference on Digital Society, Washington, DC.
    • (2009)
    • Sang, S.1    Lee, J.-D.2
  • 81
    • 84992930192 scopus 로고    scopus 로고
    • Realising integrated e-government services: A UK local government perspective
    • Sarikas, O. and Weerakkody, V. (2007), "Realising integrated e-government services: a UK local government perspective" in Transforming Government: People, Process and Policy, Vol. 1, No. 2, pp. 153-73.
    • (2007) Transforming Government: People, Process and Policy , vol.1 , Issue.2 , pp. 153-173
    • Sarikas, O.1    Weerakkody, V.2
  • 82
    • 0001141778 scopus 로고    scopus 로고
    • Cybermediaries in electronic marketspace: Toward theory building
    • Sarkar, M., Butler, B. and Steinfield, C. (1998), "Cybermediaries in electronic marketspace: toward theory building" in Journal of Business Research, Vol. 41, No. 3, pp. 215-21.
    • (1998) Journal of Business Research , vol.41 , Issue.3 , pp. 215-221
    • Sarkar, M.1    Butler, B.2    Steinfield, C.3
  • 83
    • 0003230197 scopus 로고
    • Intermediaries and cybermediaries: A continuing role for mediating players in the electronic marketplace
    • Sarkar, M.B., Butler, B. and Steinfield, C. (1995), "Intermediaries and cybermediaries: a continuing role for mediating players in the electronic marketplace", Journal of Computer Mediated Communication, available at: http://jcmc.indiana.edu/vol1/issue3/sarkar.html.
    • (1995) Journal of Computer Mediated Communication
    • Sarkar, M.B.1    Butler, B.2    Steinfield, C.3
  • 85
    • 0035217345 scopus 로고    scopus 로고
    • What is e-government?
    • Silcock, R. (2001), "What is e-government?" in Parliamentary Affairs, Vol. 54, pp. 88-91.
    • (2001) Parliamentary Affairs , vol.54 , pp. 88-91
    • Silcock, R.1
  • 89
    • 23944459081 scopus 로고    scopus 로고
    • Cultural user experience issues in e-government: Designing for a multi-cultural society
    • Lecture Notes in Computer Science
    • van Dam, N., Evers, V. and Arts, F.A. (2005), "Cultural user experience issues in e-government: designing for a multi-cultural society", Lecture Notes in Computer Science.
    • (2005)
    • van Dam, N.1    Evers, V.2    Arts, F.A.3
  • 91
    • 70349668846 scopus 로고    scopus 로고
    • Value generation in e-government from service-based IT integration
    • Virili, F. and Sorrentino, M. (2009), "Value generation in e-government from service-based IT integration" in Transforming Government: People Process and Policy, Vol. 3, No. 3, pp. 227-47.
    • (2009) Transforming Government: People Process and Policy , vol.3 , Issue.3 , pp. 227-247
    • Virili, F.1    Sorrentino, M.2
  • 93
    • 9744276816 scopus 로고    scopus 로고
    • Managing e-government IT infrastructure: An approach combining autonomic computing and awareness based collaboration
    • Wang, J., Cao, J., Leckie, J.O. and Zhang, S.S. (2004), "Managing e-government IT infrastructure: an approach combining autonomic computing and awareness based collaboration" in IEEE, pp. 998-1003.
    • (2004) IEEE , pp. 998-1003
    • Wang, J.1    Cao, J.2    Leckie, J.O.3    Zhang, S.S.4
  • 94
    • 10444236138 scopus 로고    scopus 로고
    • Encouraging citizen adoption of e-government by building trust
    • Warkentin, M., Gefen, D., Pavlou, P. and Rose, G. (2002), "Encouraging citizen adoption of e-government by building trust" in Electronic Markets, Vol. 12, pp. 157-62.
    • (2002) Electronic Markets , vol.12 , pp. 157-162
    • Warkentin, M.1    Gefen, D.2    Pavlou, P.3    Rose, G.4
  • 95
    • 0035373678 scopus 로고    scopus 로고
    • Best practices in electronic government: Comprehensive electronic information dissemination for science and technology
    • Whitson, T.-L. and Davis, L. (2001), "Best practices in electronic government: comprehensive electronic information dissemination for science and technology" in Government Information Quarterly, Vol. 18, pp. 79-91.
    • (2001) Government Information Quarterly , vol.18 , pp. 79-91
    • Whitson, T.-L.1    Davis, L.2
  • 98
    • 25444493825 scopus 로고    scopus 로고
    • Exploring stakeholders' expectations of the benefits and barriers of e-government knowledge sharing
    • Zhang, J., Dawes, S. and Sarkis, J. (2005), "Exploring stakeholders' expectations of the benefits and barriers of e-government knowledge sharing" in Journal of Enterprise Information Management, Vol. 18, No. 5, pp. 548-67.
    • (2005) Journal of Enterprise Information Management , vol.18 , Issue.5 , pp. 548-567
    • Zhang, J.1    Dawes, S.2    Sarkis, J.3
  • 99
    • 14044276843 scopus 로고    scopus 로고
    • The effect of online community on offline community in Saudi Arabia
    • Al-Saggaf, Y. (2004), "The effect of online community on offline community in Saudi Arabia" in EJISDC, Vol. 16, No. 2, pp. 1-16.
    • (2004) EJISDC , vol.16 , Issue.2 , pp. 1-16
    • Al-Saggaf, Y.1
  • 102
    • 0005236197 scopus 로고    scopus 로고
    • Benchmarking e-government: A global perspective, assessing the progress of the UN member states
    • UN-DPEPA
    • UN-DPEPA (2002), "Benchmarking e-government: a global perspective, assessing the progress of the UN member states", available at: nettelafrica.org/docs/NetTel%20Safari@the%20Equator%20(Uganda%202003)/Benchmarkingegovt.pdf.
    • (2002)


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.