The @One service environment: Information services for and by the millennial generation

Reference Services Review

Volumn 38, Issue 1, 2010, Pages 108-124

  Zink, Steven D ^a   Medaille, Ann ^a   Mundt, Madeline ^a   Colegrove, Patrick T ^a   Aldrich, Duncan ^a  

^a UNIVERSITY OF NEVADA   (United States)

Author keywords

Academic libraries; Information services; Students

Indexed keywords

EID: 76449083916     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/00907321011020761     Document Type: Article

References (33)

1. Bailey, R. (2006), "Assessing success to enhance space and improve service" in Beagle, D.R. (Ed.), The Information Commons Handbook, Neal-Schuman, New York, NY, pp. 193-212.
2. Bailey, R. and Tierney, B. (2002), "Information commons redux: concept, evolution, and transcending the tragedy of the commons" in The Journal of Academic Librarianship, Vol. 28, No. 5, pp. 277-86.
3. Baird, L.N. (2003), "Student employees in academic libraries: training for work, educating for life" in PNLA Quarterly, Vol. 67, No. 2, pp. 13-23.
4. Beagle, D.R. (1999), "Conceptualizing an information commons" in The Journal of Academic Librarianship, Vol. 25, No. 2, pp. 82-9.
5. Beagle, D.R. (2006), The Information Commons Handbook, Neal-Schuman, New York, NY.
6. Cain, M. (2003), "The two cultures? Librarians and technologists" in The Journal of Academic Librarianship, Vol. 29, No. 3, pp. 177-81.
7. Church, J. (2005), "The evolving information commons" in Library Hi Tech, Vol. 23, No. 1, pp. 75-81.
8. Clark, C.K. (1995), "Motivating and rewarding student workers" in Journal of Library Administration, Vol. 21, Nos 3/4, pp. 87-93.
9. Cowgill, A., Beam, J. and Wess, L. (2001), "Implementing an information commons in a university library" in The Journal of Academic Librarianship, Vol. 27, No. 6, pp. 432-9.
10. Dallis, D. and Walters, C. (2006), "Reference services in the commons environment" in Reference Services Review, Vol. 34, No. 2, pp. 248-60.
11. Erickson, T. (2008), Plugged in: The Generation Y Guide to Thriving at Work, Harvard Business Press, Boston, MA.
12. Fitzpatrick, E.B., Moore, A.C. and Lang, B.W. (2008), "Reference librarians at the reference desk in a learning commons: a mixed methods evaluation" in The Journal of Academic Librarianship, Vol. 34, No. 3, pp. 231-8.
13. Garten, E.D. and Williams, D.E. (2000), "Clashing cultures: cohabitation of libraries and computing centers in information abundance" in Hardesty, L. (Ed.), Books, Bytes, and Bridges, American Library Association, Chicago, IL, pp. 61-72.
14. Gerlich, B.K. (2002), "Rethinking the contributions of student employees to library services" in Library Administration and Management, Vol. 16, No. 3, pp. 146-50.
15. Gregory, D. (1995), "The evolving role of student employees in academic libraries" in Journal of Library Administration, Vol. 21, Nos 3/4, pp. 3-27.
16. Hardesty, L. (2000), "Computer center and library relations among small colleges" in Hardesty, L. (Ed.), Books, Bytes, and Bridges, American Library Association, Chicago, IL, pp. 73-82.
17. Hein, K.K. (2006), "Information uncommon: public computing in the life of reference" in Reference Services Review, Vol. 34, No. 1, pp. 33-42.
18. Kathman, J.M. and Kathman, M.D. (2000), "Training student employees for quality service" in The Journal of Academic Librarianship, Vol. 26, No. 4, pp. 176-82.
19. Kimmel-Smith, S.E. (2006), "Ten years after: the integrated computing and library help desk at Lehigh University" in Internet Reference Services Quarterly, Vol. 11, No. 3, pp. 35-55.
20. Lippincott, J.K. (2004), "New library facilities: opportunities for collaboration" in Resource Sharing and Information Networks, Vol. 17, Nos 1/2, pp. 147-57.
21. Lippincott, J.K. (2006), "Linking the information commons to learning" in Oblinger, D.G. (Ed.), Learning Spaces, pp. 7.1-7.18, available at: http://net.educause.edu/ir/library/pdf/PUB7102.pdf (accessed 27 April 2009).
22. McKinstry, J. and McCracken, P. (2002), "Combining computing and reference desks in an undergraduate library: a brilliant innovation or a serious mistake?" in portal: Libraries and the Academy, Vol. 2, No. 3, pp. 391-400.
23. MacWhinnie, L.A. (2003), "The information commons: the academic library of the future" in portal: Libraries and the Academy, Vol. 3, No. 2, pp. 241-57.
24. Neuhaus, C. (2001), "Flexibility and feedback: a new approach to ongoing training for reference student assistants" in Reference Services Review, Vol. 29, No. 1, pp. 53-64.
25. Salisbury, J. (2007), "Depending on student employees: a win-win situation" in MLA Forum, Vol. 5, No. 3, p. 3.
26. Salkowitz, R. (2008), Generation Blend: Managing across the Technology Age Gap, Wiley, New York, NY.
27. Spencer, M.E. (2006), "Evolving a new model: the information commons" in Reference Services Review, Vol. 34, No. 2, pp. 242-7.
28. Sweetman, K.B. (2007), Managing Student Assistants, Neal-Schuman, New York, NY.
29. Tapscott, D. and Williams, A.D. (2006), Wikinomics: How Mass Collaboration Changes Everything, Portfolio, New York, NY.
30. Wagner, R. (2000), "The Gettysburg experience" in Hardesty, L. (Ed.), Books, Bytes, and Bridges, American Library Association, Chicago, IL, pp. 164-77.
31. Whitchurch, M.J., Belliston, C.J. and Baer, W. (2006), "Information commons at Brigham Young University: past, present, and future" in Reference Services Review, Vol. 34, No. 2, pp. 261-78.
32. White, E.L. (2005), "Public service training of student assistants at reference desks in ARL libraries", Master's paper, University of North Carolina, Chapel Hill, available at: http://etd.ils.unc.edu:8080/dspace/handle/1901/215?mode=simple (accessed 27 June 2009).
33. Woodward, J. (2009), Creating the Customer-driven Academic Library, American Library Association, Chicago, IL.