-
1
-
-
84999949046
-
We're all partying here: targets and games, or targets as games in call centre management
-
Basingstoke: Palgrave Macmillan
-
Alferoff, C. and D. Knights (2003), 'We're all partying here: targets and games, or targets as games in call centre management', in A. Carr and P. Hancock (eds), Art and Aesthetics at Work, Basingstoke: Palgrave Macmillan, pp. 70-92.
-
(2003)
in A. Carr and P. Hancock (eds), Art and Aesthetics at Work
, pp. 70-92
-
-
Alferoff, C.1
Knights, D.2
-
2
-
-
0034060950
-
Entrapped by the "electronic panopticon"? Worker resistance in the call centre
-
Bain, P. and P. Taylor (2000), 'Entrapped by the "electronic panopticon"? Worker resistance in the call centre', New Technology, Work and Employment, 15 (1), 2-18.
-
(2000)
New Technology, Work and Employment
, vol.15
, Issue.1
, pp. 2-18
-
-
Bain, P.1
Taylor, P.2
-
3
-
-
0036863034
-
Taylorism, targets and the pursuit of quantity and quality by call centre management
-
Bain, P., A. Watson, G. Mulvey, P. Taylor and G. Gall (2002), 'Taylorism, targets and the pursuit of quantity and quality by call centre management', New Technology, Work and Employment, 17 (3), 170-85.
-
(2002)
New Technology, Work and Employment
, vol.17
, Issue.3
, pp. 170-185
-
-
Bain, P.1
Watson, A.2
Mulvey, G.3
Taylor, P.4
Gall, G.5
-
5
-
-
0002376628
-
-
Department of Human Resource Management Occasional Paper 9, Glasgow: University of Strathclyde
-
Baldry, C. (1997a), 'Hard day at the offi ce: the social construction of workspace', Department of Human Resource Management Occasional Paper 9, Glasgow: University of Strathclyde.
-
(1997)
Hard day at the offi ce: the social construction of workspace
-
-
Baldry, C.1
-
6
-
-
0031398026
-
The social construction of offi ce space
-
Baldry, C. (1997b), 'The social construction of offi ce space', International Labour Review, 136 (3), 365-78.
-
(1997)
International Labour Review
, vol.136
, Issue.3
, pp. 365-378
-
-
Baldry, C.1
-
7
-
-
0033177222
-
Space - the fi nal frontier
-
Baldry, C. (1999), 'Space - the fi nal frontier', Sociology, 33 (3), 535-53.
-
(1999)
Sociology
, vol.33
, Issue.3
, pp. 535-553
-
-
Baldry, C.1
-
8
-
-
5844419991
-
Sick and tired? Working in the modern offi ce
-
Baldry C., P. Bain and P. Taylor (1997), 'Sick and tired? Working in the modern offi ce', Work, Employment and Society, 11 (3), 519-39.
-
(1997)
Work, Employment and Society
, vol.11
, Issue.3
, pp. 519-539
-
-
Baldry, C.1
Bain, P.2
Taylor, P.3
-
9
-
-
0002792846
-
"Bright satanic offi ces": intensifi cation, control and team Taylorism
-
Basingstoke: Macmillan Business
-
Baldry, C., P. Bain and P. Taylor (1998), '"Bright satanic offi ces": intensifi cation, control and team Taylorism', in P. Thompson and C. Warhurst (eds), Workplaces of the Future, Basingstoke: Macmillan Business, pp. 163-83.
-
(1998)
in P. Thompson and C. Warhurst (eds), Workplaces of the Future
, pp. 163-183
-
-
Baldry, C.1
Bain, P.2
Taylor, P.3
-
10
-
-
33750450337
-
-
Basingstoke: Palgrave Macmillan
-
Baldry, C., P. Bain, P. Taylor, J. Hyman, D. Scholarios, A. Marks, A. Watson, K. Gilbert, G. Gall and D. Bunzel (2007), The Meaning of Work in the New Economy, Basingstoke: Palgrave Macmillan.
-
(2007)
The Meaning of Work in the New Economy
-
-
Baldry, C.1
Bain, P.2
Taylor, P.3
Hyman, J.4
Scholarios, D.5
Marks, A.6
Watson, A.7
Gilbert, K.8
Gall, G.9
Bunzel, D.10
-
11
-
-
0007073826
-
Semiotics and the study of occupational and organizational culture
-
London: Sage
-
Barley, S.R. (1991), 'Semiotics and the study of occupational and organizational culture', in P.J. Frost, L.F. Moore, M. Reis Louis, C.C. Lundberg and J. Martin (eds), Reframing Organizational Culture, London: Sage, pp. 39-53.
-
(1991)
in P.J. Frost, L.F. Moore, M. Reis Louis, C.C. Lundberg and J. Martin (eds), Reframing Organizational Culture
, pp. 39-53
-
-
Barley, S.R.1
-
12
-
-
0036190476
-
Women, social skill and interactive service work in telephone call centres
-
Belt, V., R. Richardson and J. Webster (2002), 'Women, social skill and interactive service work in telephone call centres', New Technology, Work and Employment, 17 (1), 20-34.
-
(2002)
New Technology, Work and Employment
, vol.17
, Issue.1
, pp. 20-34
-
-
Belt, V.1
Richardson, R.2
Webster, J.3
-
13
-
-
85140102695
-
Corporate architecture: turning physical settings into symbolic resources
-
Berlin: W. De Gruyter
-
Berg, P.-O. and K. Kreiner (1990), 'Corporate architecture: turning physical settings into symbolic resources', in P. Gagliardi (ed.), Symbols and Artifacts: Views of the Corporate Landscape, Berlin: W. De Gruyter, pp. 41-67.
-
(1990)
in P. Gagliardi (ed.), Symbols and Artifacts: Views of the Corporate Landscape
, pp. 41-67
-
-
Berg, P.-O.1
Kreiner, K.2
-
15
-
-
84951286647
-
Building better worlds?: Architecture and critical management studies
-
London: Sage
-
Burrell, G. and K. Dale (2003), 'Building better worlds?: Architecture and critical management studies', in M. Alvesson and H. Willmott (eds), Studying Management Critically, London: Sage, pp. 177-96.
-
(2003)
in M. Alvesson and H. Willmott (eds), Studying Management Critically
, pp. 177-196
-
-
Burrell, G.1
Dale, K.2
-
16
-
-
0035585705
-
Edwards revisited: technical control and call centres
-
Callaghan, G. and P. Thompson (2001), 'Edwards revisited: technical control and call centres', Economic and Industrial Democracy, 22 (1), 13-37.
-
(2001)
Economic and Industrial Democracy
, vol.22
, Issue.1
, pp. 13-37
-
-
Callaghan, G.1
Thompson, P.2
-
17
-
-
84881962634
-
-
Commerce Business Magazine, Commerce Business Magazine, 1 July
-
Commerce Business Magazine (1999), 'Tropical atmosphere for call centre', Commerce Business Magazine, 1 July, p. 5.
-
(1999)
Tropical atmosphere for call centre'
, pp. 5
-
-
-
18
-
-
84999979444
-
An- aesthetics and architecture
-
Basingstoke: Palgrave Macmillan
-
Dale, K. and G. Burrell (2003), 'An- aesthetics and architecture', in A. Carr and P. Hancock (eds), Art and Aesthetics at Work, Basingstoke: Palgrave Macmillan, pp. 155-73.
-
(2003)
in A. Carr and P. Hancock (eds), Art and Aesthetics at Work
, pp. 155-173
-
-
Dale, K.1
Burrell, G.2
-
19
-
-
84881853850
-
-
The Guardian, Offi ce Hours Section, 20 March
-
Dhingra, D. (2000), 'Screen on the green', The Guardian, Offi ce Hours Section, 20 March, p. 2.
-
(2000)
Screen on the green
, pp. 2
-
-
Dhingra, D.1
-
20
-
-
0002136351
-
Function and sign: the semiotics of architecture
-
Chichester: John Wiley
-
Eco, U. (1980), 'Function and sign: the semiotics of architecture', in G. Broadbent, R. Bunt and C. Jencks (eds), Signs, Symbols and Architecture, Chichester: John Wiley, pp. 11-69.
-
(1980)
in G. Broadbent, R. Bunt and C. Jencks (eds), Signs, Symbols and Architecture
, pp. 11-69
-
-
Eco, U.1
-
21
-
-
0003276772
-
Capitalising on subjectivity: the "new model worker" and the importance of being useful
-
Basingstoke: Macmillan Business
-
Flecker, J. and J. Hofbauer (1998), 'Capitalising on subjectivity: the "new model worker" and the importance of being useful', in P. Thompson and C. Warhurst (eds), Workplaces of the Future, Basingstoke: Macmillan Business, pp. 104-23.
-
(1998)
in P. Thompson and C. Warhurst (eds), Workplaces of the Future
, pp. 104-123
-
-
Flecker, J.1
Hofbauer, J.2
-
22
-
-
2442566619
-
"You can check out any time, but you can never leave": spatial boundaries in a high commitment organization
-
Fleming, P. and A. Spicer (2004), '"You can check out any time, but you can never leave": spatial boundaries in a high commitment organization', Human Relations, 57 (1), 75-94.
-
(2004)
Human Relations
, vol.57
, Issue.1
, pp. 75-94
-
-
Fleming, P.1
Spicer, A.2
-
24
-
-
0036112051
-
What buildings do
-
Gieryn, T.F. (2002), 'What buildings do', Theory and Society, 31 (1), 35-74.
-
(2002)
Theory and Society
, vol.31
, Issue.1
, pp. 35-74
-
-
Gieryn, T.F.1
-
25
-
-
0031283715
-
Scientifi c management's lost aesthetic: architecture, organization, and the Taylorized beauty of the mechanical
-
Guillén, M. (1997), 'Scientifi c management's lost aesthetic: architecture, organization, and the Taylorized beauty of the mechanical', Administrative Science Quarterly, 42 (4), 682-715.
-
(1997)
Administrative Science Quarterly
, vol.42
, Issue.4
, pp. 682-715
-
-
Guillén, M.1
-
26
-
-
18444374157
-
Towards a sociology of organizational space
-
Halford, S. (2004), 'Towards a sociology of organizational space', Sociological Research Online, 9 (1).
-
(2004)
Sociological Research Online
, vol.9
, Issue.1
-
-
Halford, S.1
-
30
-
-
84999901830
-
The barren landscape: reading US corporate architecture
-
Basingstoke: Palgrave Macmillan
-
Kersten, A. and R. Gilardi (2003), 'The barren landscape: reading US corporate architecture', in A. Carr and P. Hancock (eds), Art and Aesthetics at Work, Basingstoke: Palgrave Macmillan, pp. 138-54.
-
(2003)
in A. Carr and P. Hancock (eds), Art and Aesthetics at Work
, pp. 138-154
-
-
Kersten, A.1
Gilardi, R.2
-
31
-
-
0009993402
-
"Fun and surveillance": the paradox of high commitment management in call centres
-
Kinnie, N., S. Hutchinson and J. Purcell (2000), '"Fun and surveillance": the paradox of high commitment management in call centres', International Journal of Human Resource Management, 11 (5), 967-85.
-
(2000)
International Journal of Human Resource Management
, vol.11
, Issue.5
, pp. 967-985
-
-
Kinnie, N.1
Hutchinson, S.2
Purcell, J.3
-
35
-
-
0002654017
-
Ordering the world: perceptions of architecture, space and time
-
London: Routledge
-
Parker Pearson, M. and C. Richards (1994), 'Ordering the world: perceptions of architecture, space and time', in M. Parker Pearson and C. Richards (eds), Architecture and Order: Approaches to Social Space, London: Routledge, pp. 1-37.
-
(1994)
in M. Parker Pearson and C. Richards (eds), Architecture and Order: Approaches to Social Space
, pp. 1-37
-
-
Parker Pearson, M.1
Richards, C.2
-
36
-
-
0023969213
-
The architecture of the hospital: a study of spatial organization and medical knowledge
-
Prior, L. (1988), 'The architecture of the hospital: a study of spatial organization and medical knowledge', British Journal of Sociology, 39 (1), 86-113.
-
(1988)
British Journal of Sociology
, vol.39
, Issue.1
, pp. 86-113
-
-
Prior, L.1
-
38
-
-
0036085419
-
Managing services: should we be having fun?
-
Redman, T. and B.P. Mathews (2002), 'Managing services: should we be having fun?', The Service Industries Journal, 22 (3), 51-62.
-
(2002)
The Service Industries Journal
, vol.22
, Issue.3
, pp. 51-62
-
-
Redman, T.1
Mathews, B.P.2
-
39
-
-
84977342027
-
Place and space in sociological fi eldwork
-
Stimson, G. (1986), 'Place and space in sociological fi eldwork', The Sociological Review, 34 (iii), 641-56.
-
(1986)
The Sociological Review
, vol.34
, Issue.3
, pp. 641-656
-
-
Stimson, G.1
-
41
-
-
0000566119
-
Aesthetic understanding of organizational life
-
Strati, A. (1992), 'Aesthetic understanding of organizational life', Academy of Management Review, 17 (3), 568-81.
-
(1992)
Academy of Management Review
, vol.17
, Issue.3
, pp. 568-581
-
-
Strati, A.1
-
42
-
-
0242592347
-
"A unique working environment": health, sickness and absence management in UK call centres
-
Taylor, P., C. Baldry, P. Bain and V. Ellis (2003), '"A unique working environment": health, sickness and absence management in UK call centres', Work, Employment and Society, 17 (3), 435-58.
-
(2003)
Work, Employment and Society
, vol.17
, Issue.3
, pp. 435-458
-
-
Taylor, P.1
Baldry, C.2
Bain, P.3
Ellis, V.4
|