An evaluation of an internal audit on student feedback within a British university: A quality enhancement process

Quality Assurance in Education

Volumn 18, Issue 1, 2010, Pages 47-63

  Reid, Ken ^a  

^a Swansea Metropolitan University   (United Kingdom)

Author keywords

Feedback; Internal auditing; Quality assurance; Students; United Kingdom; Universities

Indexed keywords

EID: 75649098676     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684881011015990     Document Type: Article

References (47)

1. Ballantyne, R., Borthwick, J. and Packer, J. (2000), "Beyond student evaluation of teaching: identifying and addressing academic staff development needs" in Assessment and Evaluation in Higher Education, Vol. 25, No. 3, pp. 221-36.
2. Biggs, J.B. (1993), "From theory to practice: a cognitive systems approach" in Higher Education Research and Development, Vol. 12, pp. 73-85.
3. Bingham, R. and Ottewill, R. (2001), "Whatever happened to peer reviews? Revitalising the contribution of tutors to course evaluation", Quality Assurance in Education, Vol. 9, No. 1.
4. Crowther, D. and Green, M. (2004), Organisational Theory, McGraw Hill, New York, NY.
5. D'Andrea, V., Blackwell, R. and Gosling, D. (2005), "Promoting quality enhancement in the UK: the experience of collaboration between national agencies" in Tertiary Education and Management, Vol. 11, No. 1, pp. 55-79.
6. Denton, P. (2003), "Returning feedback to students via e-mail, using electronic feedback" in Learning and Teaching in Action, Vol. 2, No. 1, pp. 1-7.
7. DfES (2003), The Future of Higher Education, HMSO, London, White Paper.
8. Dommeyer, C., Baum, P., Hanna, R. and Chapman, K. (2004), "Gathering faculty teaching evaluations by in-class and online surveys: their effects on response rates and evaluations" in Assessment and Evaluation in Higher Education, Vol. 29, No. 5, pp. 611-23.
9. Douglas, J., Douglas, A. and Barnes, B. (2006), "Measuring student satisfaction at a UK university" in Quality Assurance in Education, Vol. 14, No. 3, pp. 251-67.
10. HEFCE (2002), Information in Quality and Standards in Higher Education: Final Report of the Task Group, HEFCE, Bristol, Report 02/15, March.
11. HEFCE (2009), Learning and Teaching and Quality Enhancement, HEFCE, Bristol.
12. Harvey, L. (2003), "Student feedback" in Quality in Higher Education, Vol. 9, No. 1, pp. 3-20.
13. Hatch, M.J. and Cunliffe, A.L. (2006), Organisation Theory: Modern, Symbolic and Postmodern Perspectives, OUP, London.
14. Higher Education Funding Council for England (2006), Needs of Employers and Related Organisations for Information about Quality and Standards of Higher Education, HEFCE, Bristol.
15. Hill, Y., Lomas, L. and MacGregor, J. (2003), "Students' perceptions of quality in higher education" in Quality Assurance in Education, Vol. 11, No. 1, pp. 15-20.
16. Hodge, B.J., Anthony, W.P. and Gales, L.M. (2002), Organizational Theory: A Strategic Approach, Prentice-Hall, New York, NY.
17. Ipsos, MORI and Open University (2006), Teaching Quality Information Web-Site: Qualitative User Evaluation, HEFCE, Bristol.
18. Ipsos, MORI, Critical thinking and Scottish Funding Council (2005), On Track: Class of 2004, Sweep 2, Ipsos, MORI, London.
19. Ipsos UK (2005), National Student Survey 2005: Process Audit, HEFCE, Bristol.
20. Kelly, G. (1955), The Psychology of Personal Constructs, Norton, New York, NY.
21. Kember, D. and McKay, J. (1996), "Action research into the quality of student learning: a paradigm of faculty development" in Journal of Higher Education, Vol. 67, pp. 1-20.
22. Kember, D. and McKay, J. (1997), "Promoting quality enhancement in the UK: the experience of collaboration between national agencies" in Tertiary Education and Management, Vol. 11, No. 1, pp. 55-79.
23. King, M., Morison, I., Reed, G. and Stachow, G. (1999), "Student feedback systems in the business school: a departmental model" in Quality Assurance in Education, Vol. 7, No. 2, pp. 90-100.
24. Leckey, J. and Neill, N. (2001), "Quantifying quality: the importance of student feedback", Quality in Higher Education, Vol. 7, No. 1.
25. MORI, Scotland (2005), On Track: Class of 2004, Longitudinal Survey of Learners, Sweep One, Scottish Funding Councils for Further and Higher Education, Edinburgh.
26. Powney, J. and Hall, S. (1998), Closing the Loop: The Impact of Student Feedback on Students' Subsequent Learning, The Scottish Council for Research in Education (SCRE), Edinburgh.
27. Quality Assurance Agency for Higher Education (2005a), Responding to Student Needs, QAA, Gloucester.
28. Quality Assurance Agency for Higher Education (2005b), Outcomes from Institutional Audit: Student Representation and Feedback Arrangements, QAA, Gloucester.
29. Quality Assurance Agency for Higher Education (2007a), Outcomes from Institutional Audit: The Contribution of the Student Written Submission to Institutional Audit, QAA, Gloucester.
30. Quality Assurance Agency for Higher Education (2007b), Report on the Review of Research Degree Programmes: England and Northern Ireland, QAA, Gloucester.
31. Ramsden, P. (1992), Learning to Teach in Higher Education, Routledge, London.
32. Reid, K. and Ashelby, D. (2002), "The Swansea internal quality audit processes: a case study" in Quality Assurance in Education, Vol. 10, No. 4, pp. 237-45.
33. Richardson, J. (2005), "Instruments for obtaining student feedback: a review of the literature" in Assessment and Evaluation in Higher Education, Vol. 30, No. 4, pp. 387-415.
34. Rouben, B. (2004), Pursuing Excellence in Higher Education, Jossey-Bass, San Francisco, CA.
35. Rush, D. and Hart, M. (2006), Student Incorporation into the Quality Process, Quality in Business Education (QUBE), London, Research Report.
36. Schön, D.A. (1987), Educating the Reflective Practitioner, Jossey-Bass, San Francisco, CA.
37. Schuell, T.J. (1986), "Cognitive conceptions of learning" in Review of Educational Research, Vol. 5, pp. 411-36.
38. Shevlin, M., Banyard, P., Davies, M. and Griffiths, M. (2000), "The validity of student evaluation of teaching in higher education: love me, love my lectures?", Assessment and Evaluation in Higher Education, Vol. 25, No. 4.
39. SMU (2009), Quality Handbook, Swansea Metropolitan University, Swansea.
40. Swansea University (2009), Quality Enhancement Strategy, Swansea University, Swansea.
41. Teacher Training Agency (2005), Results of the Newly Qualified Teachers Survey, TTA, London.
42. TNS (2007), Student Experience Report, UNITE, Bristol.
43. TNS Social (2005), Survey of Student Experience, Scottish Funding Councils for Further and Higher Education, Edinburgh.
44. Tosi, H.L. (2008), Theories of Organization, Sage Books, New York, NY.
45. Trigwell, K., Prosser, M. and Taylor, P. (1994), "Qualitative differences in approaches to teaching first year science courses" in Higher Education, Vol. 27, pp. 75-84.
46. Wiers-Jenssen, J., Stensaker, B. and Grogaard, J.B. (2002), "Student satisfaction: towards an empirical deconstruction of the concept" in Quality in Higher Education, Vol. 8, No. 2, pp. 183-95.
47. Lizzio, A., Wilson, K. and Simons, R. (2002), "University students' perceptions of the learning environment and academic outcomes: implications for theory and practice", Studies in Higher Education, Vol. 27, No. 1.