Which comparison standard should be used for service quality and customer satisfaction?

Current Issues and Development in Hospitality and Tourism Satisfaction

Volumn , Issue , 2013, Pages 61-76

  Ekinci, Yuksel ^a  

^a UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

Comparison standard; Customer satisfaction; Expectations; Experience based norms; Self concept; Service quality

Indexed keywords

EID: 84917131397     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1300/J162v04n03_05     Document Type: Chapter

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