메뉴 건너뛰기




Volumn , Issue , 2006, Pages 47-90

Prevalence of workplace aggression in the U.S. workforce: Findings from a national study

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84952010452     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4135/9781412976947.n4     Document Type: Chapter
Times cited : (235)

References (52)
  • 2
    • 0000766580 scopus 로고    scopus 로고
    • Workplace aggression-the iceberg beneath the tip of workplace violence: Evidence on its forms, frequency, and targets
    • Winter
    • Baron, R. A., & Neuman, J. H.(1998, Winter). Workplace aggression-the iceberg beneath the tip of workplace violence: Evidence on its forms, frequency, and targets. Public Administration Quarterly, 446-464.
    • (1998) Public Administration Quarterly , pp. 446-464
    • Baron, R.A.1    Neuman, J.H.2
  • 6
    • 0010453501 scopus 로고    scopus 로고
    • Retrieved December 23, 2004
    • Canadian Centre for Occupational Health and Safety. (1999). Violence in the workplace. Retrieved December 23, 2004, from http://www.ccohs.ca/oshanswers/psychosocial/violence.html
    • (1999) Violence in the workplace
  • 7
    • 0033996625 scopus 로고    scopus 로고
    • Effectiveness of Crime Prevention Through Environmental Design (CPTED) in reducing robberies
    • Casteel, C, Peek-Asa, C. Effectiveness of Crime Prevention Through Environmental Design (CPTED) in reducing robberies. American Journal of Preventive Medicine 18 (2000). 99-115. doi:10.1016/S0749-3797(00)00146-X http://dx.doi.org/10.1016/S0749-3797%2800%2900146-X
    • (2000) American Journal of Preventive Medicine , vol.18 , pp. 99-115
    • Casteel, C.1    Peek-Asa, C.2
  • 8
    • 0028123838 scopus 로고
    • Industries and occupations at high risk for work-related homicide
    • Castillo, D. N., Jenkins, E. L. Industries and occupations at high risk for work-related homicide. Journal of Occupational Medicine 36 (1994). 125-132. doi:10.1097/00043764-199402000-00006 http://dx.doi.org/10.1097/00043764-199402000-00006
    • (1994) Journal of Occupational Medicine , vol.36 , pp. 125-132
    • Castillo, D.N.1    Jenkins, E.L.2
  • 12
    • 0031427922 scopus 로고    scopus 로고
    • Harassment at work and the victimization of men
    • Einarsen, S., Raknes, B. I. Harassment at work and the victimization of men. Violence and Victims 12 (1997). 247-263.
    • (1997) Violence and Victims , vol.12 , pp. 247-263
    • Einarsen, S.1    Raknes, B.I.2
  • 13
    • 56249115257 scopus 로고    scopus 로고
    • Bullying at work: Epidemiological findings in public and private organizations
    • Einarsen, S., Skogstad, A. Bullying at work: Epidemiological findings in public and private organizations. European Journal of Work and Organizational Psychology 5 (1996). 185-201. doi:10.1080/13594329608414854 http://dx.doi.org/10.1080/13594329608414854
    • (1996) European Journal of Work and Organizational Psychology , vol.5 , pp. 185-201
    • Einarsen, S.1    Skogstad, A.2
  • 14
  • 15
    • 0034170081 scopus 로고    scopus 로고
    • Interpersonal conflict at work and psychological outcomes: Testing a model among young workers
    • Frone, M. R. Interpersonal conflict at work and psychological outcomes: Testing a model among young workers. Journal of Occupational Health Psychology 5 (2000). 246-255. doi:10.1037/1076-8998.5.2.246 http://dx.doi.org/10.1037/1076-8998.5.2.246
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 246-255
    • Frone, M.R.1
  • 17
    • 8144222563 scopus 로고    scopus 로고
    • The customer is not always right: Customer aggression and emotion regulation of service employees
    • Grandey, A. A., Dickter, D. N., Sin, H. P. The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of Organizational Behavior 25 (2004). 397-418. doi:10.1002/job.252 http://dx.doi.org/10.1002/job.252
    • (2004) Journal of Organizational Behavior , vol.25 , pp. 397-418
    • Grandey, A.A.1    Dickter, D.N.2    Sin, H.P.3
  • 18
    • 0033216652 scopus 로고    scopus 로고
    • Predicting employee aggression against co-workers, subordinates and supervisors: The roles of person behaviors and perceived workplace factors
    • Greenberg, L., Barling, J. Predicting employee aggression against co-workers, subordinates and supervisors: The roles of person behaviors and perceived workplace factors. Journal of Organizational Behavior 20 (1999). 897-913. doi:10.1002/(SICI)1099-1379(199911)20:6<897:AID-JOB975>3.0.CO;2-Z http://dx.doi.org/10.1002/%28SICI%291099-1379%28199911%2920:6%3C897:AID-JOB975%3E3.0.CO;2-Z
    • (1999) Journal of Organizational Behavior , vol.20 , pp. 897-913
    • Greenberg, L.1    Barling, J.2
  • 19
    • 0012216359 scopus 로고    scopus 로고
    • Workplace violence and victimization experienced by social workers: A cross-national study of Americans and Israelis
    • G. R. VandenBos & E. Q. Bulateo (Eds.), Washington, DC: American Psychological Association
    • Guterman, N. B., Jayaratne, S., & Bargal, D.(1996). Workplace violence and victimization experienced by social workers: A cross-national study of Americans and Israelis. In G. R. VandenBos & E. Q. Bulateo (Eds.), Violence on the job: Identifying risks and developing solutions. Washington, DC: American Psychological Association.
    • (1996) Violence on the job: Identifying risks and developing solutions
    • Guterman, N.B.1    Jayaratne, S.2    Bargal, D.3
  • 21
    • 0041903711 scopus 로고    scopus 로고
    • Injury surveillance
    • Horan, J. M., Mallonee, S. Injury surveillance. Epidemiologie Reviews 25 (2003). 24-42. doi:10.1093/epirev/mxg010 http://dx.doi.org/10.1093/epirev/mxg010
    • (2003) Epidemiologie Reviews , vol.25 , pp. 24-42
    • Horan, J.M.1    Mallonee, S.2
  • 22
    • 0006279477 scopus 로고    scopus 로고
    • Job stress, gender, and workplace violence: Analysis of assault experiences of state employees
    • G. R. VandenBos & E. Q. Bulateo (Eds.), Washington, DC: American Psychological Association
    • Hurrell, J. J., Worthington, K. A., & Driscoll, R. J.(1996). Job stress, gender, and workplace violence: Analysis of assault experiences of state employees. In G. R. VandenBos & E. Q. Bulateo (Eds.), Violence on the job: Identifying risks and developing solutions. Washington, DC: American Psychological Association.
    • (1996) Violence on the job: Identifying risks and developing solutions
    • Hurrell, J.J.1    Worthington, K.A.2    Driscoll, R.J.3
  • 24
    • 0004297194 scopus 로고    scopus 로고
    • New York: John Wiley
    • Korn, E., & Graubard, B.(1999). Analysis of health surveys. New York: John Wiley. doi:10.1002/9781118032619 http://dx.doi.org/10.1002/9781118032619
    • (1999) Analysis of health surveys
    • Korn, E.1    Graubard, B.2
  • 25
    • 0029054526 scopus 로고
    • Incidence, risk factors, and prevention strategies for work-related assault injuries: A review of what is known, what needs to be known, and countermeasures for intervention
    • Kraus, J. F., Blander, B., McArthur, D. L. Incidence, risk factors, and prevention strategies for work-related assault injuries: A review of what is known, what needs to be known, and countermeasures for intervention. Annual Review of Public Health 16 (1995). 355-379. doi:10.1146/annurev.pu.16.050195.002035 http://dx.doi.org/10.1146/annurev.pu.16.050195.002035
    • (1995) Annual Review of Public Health , vol.16 , pp. 355-379
    • Kraus, J.F.1    Blander, B.2    McArthur, D.L.3
  • 26
    • 0036626357 scopus 로고    scopus 로고
    • Predictors and outcomes of workplace violence and aggression
    • LeBlanc, M. M., Kelloway, E. K. Predictors and outcomes of workplace violence and aggression. Journal of Applied Psychology 87 (2002). 444-453. doi:10.1037/0021-9010.87.3.444 http://dx.doi.org/10.1037/0021-9010.87.3.444
    • (2002) Journal of Applied Psychology , vol.87 , pp. 444-453
    • LeBlanc, M.M.1    Kelloway, E.K.2
  • 28
    • 0036558103 scopus 로고    scopus 로고
    • Fordism in the fast food industry: Pervasive management control and occupational health and safety for young temporary workers
    • Mayhew, C, Quinlan, M. Fordism in the fast food industry: Pervasive management control and occupational health and safety for young temporary workers. Sociology of Health and Illness 24 (3) (2002). 261-284. doi:10.1111/1467-9566.00294 http://dx.doi.org/10.1111/1467-9566.00294
    • (2002) Sociology of Health and Illness , vol.24 , Issue.3 , pp. 261-284
    • Mayhew, C.1    Quinlan, M.2
  • 29
    • 0035232587 scopus 로고    scopus 로고
    • Alcohol use and workplace aggression: An examination of perpetration and victimization
    • McFarlin, S. K., Fals-Stewart, W., Major, D., Justice, E. M. Alcohol use and workplace aggression: An examination of perpetration and victimization. Journal of Substance Abuse 13 (2001). 303-321. doi:10.1016/S0899-3289(01)00080-3 http://dx.doi.org/10.1016/S0899-3289%2801%2900080-3
    • (2001) Journal of Substance Abuse , vol.13 , pp. 303-321
    • McFarlin, S.K.1    Fals-Stewart, W.2    Major, D.3    Justice, E.M.4
  • 32
    • 0002546107 scopus 로고    scopus 로고
    • Aggression in the workplace
    • R. A. Giacalone & J. Greenberg (Eds.), Thousand Oaks, CA: Sage
    • Neuman, J. H., & Baron, R. A.(1997). Aggression in the workplace. In R. A. Giacalone & J. Greenberg (Eds.), Antisocial behavior in organizations (pp. 37-67). Thousand Oaks, CA: Sage.
    • (1997) Antisocial behavior in organizations , pp. 37-67
    • Neuman, J.H.1    Baron, R.A.2
  • 33
    • 0032332318 scopus 로고    scopus 로고
    • Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets
    • Neuman, J. H., Baron, R. A. Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management 24 (1998). 391-419.
    • (1998) Journal of Management , vol.24 , pp. 391-419
    • Neuman, J.H.1    Baron, R.A.2
  • 35
    • 0033160993 scopus 로고    scopus 로고
    • Shiftwork, job type, and the work environment as joint predictors of health-related outcomes
    • Parkes, K. R. Shiftwork, job type, and the work environment as joint predictors of health-related outcomes. Journal of Occupational Health Psychology 4 (1999). 256-268. doi:10.1037/1076-8998.4.3.256 http://dx.doi.org/10.1037/1076-8998.4.3.256
    • (1999) Journal of Occupational Health Psychology , vol.4 , pp. 256-268
    • Parkes, K.R.1
  • 36
    • 0035141570 scopus 로고    scopus 로고
    • The role of surveillance and evaluation research in the reduction of violence against workers
    • Peek-Asa, C, Runyan, C. W., Zwerling, C. The role of surveillance and evaluation research in the reduction of violence against workers. American Journal of Preventive Medicine 20 (2001). 141-148. doi:10.1016/S0749-3797(00)00290-7 http://dx.doi.org/10.1016/S0749-3797%2800%2900290-7
    • (2001) American Journal of Preventive Medicine , vol.20 , pp. 141-148
    • Peek-Asa, C.1    Runyan, C.W.2    Zwerling, C.3
  • 37
    • 0031902344 scopus 로고    scopus 로고
    • Surveillance of non-fatal workplace assault injuries, using police and employers’ reports
    • Peek-Asa, C, Schaffer, K. B., Kraus, J. F., Howard, J. Surveillance of non-fatal workplace assault injuries, using police and employers’ reports. Journal of Occupational and Environmental Medicine 40 (1998). 707-713. doi:10.1097/00043764-199808000-00008 http://dx.doi.org/10.1097/00043764-199808000-00008
    • (1998) Journal of Occupational and Environmental Medicine , vol.40 , pp. 707-713
    • Peek-Asa, C.1    Schaffer, K.B.2    Kraus, J.F.3    Howard, J.4
  • 38
    • 33745705564 scopus 로고    scopus 로고
    • Dealing with violence in the workplace: The experience of Canadian unions
    • M. Gill, B. Fisher, & V. Bowie (Eds.), Cullompton, UK: Willan
    • Pizzino, A.(2002). Dealing with violence in the workplace: The experience of Canadian unions. In M. Gill, B. Fisher, & V. Bowie (Eds.), Violence at work: Causes, patterns, and prevention (pp. 165-179). Cullompton, UK: Willan.
    • (2002) Violence at work: Causes, patterns, and prevention , pp. 165-179
    • Pizzino, A.1
  • 39
    • 0028339999 scopus 로고
    • Telephone sampling in epidemiologic research: To reap the benefits, avoid the pitfalls
    • Potthoff, R. F. Telephone sampling in epidemiologic research: To reap the benefits, avoid the pitfalls. American Journal of Epidemiology 139 (1994). 967-978.
    • (1994) American Journal of Epidemiology , vol.139 , pp. 967-978
    • Potthoff, R.F.1
  • 40
    • 84881671815 scopus 로고    scopus 로고
    • Retrieved February 27, 2005
    • Public Service Commission. (2002). 2002 Public Service Employment Survey. Retrieved February 27, 2005, from http://www.survey-sondage.gc.ca/2002/results-resultats/index-e.htm
    • (2002) 2002 Public Service Employment Survey
  • 41
    • 0030622313 scopus 로고    scopus 로고
    • Violence at work: Personal and organizational outcomes
    • Rogers, K., Kelloway, E. K. Violence at work: Personal and organizational outcomes. Journal of Occupational Health Psychology 2 (1997). 63-71. doi:10.1037/1076-8998.2.1.63 http://dx.doi.org/10.1037/1076-8998.2.1.63
    • (1997) Journal of Occupational Health Psychology , vol.2 , pp. 63-71
    • Rogers, K.1    Kelloway, E.K.2
  • 42
    • 0037890186 scopus 로고    scopus 로고
    • Workplace violence in an urban jail setting
    • G. R. VandenBos & E. Q. Bulatao (Eds.), Washington, DC: American Psychological Association
    • Safran, D., & Tartaglini, A. J.(1996). Workplace violence in an urban jail setting. In G. R. VandenBos & E. Q. Bulatao (Eds.), Violence on the job: Identifying risks and developing solutions. Washington, DC: American Psychological Association.
    • (1996) Violence on the job: Identifying risks and developing solutions
    • Safran, D.1    Tartaglini, A.J.2
  • 43
    • 0034222958 scopus 로고    scopus 로고
    • The effects of perceived control on the outcomes of workplace aggression and violence
    • Schat, A. C. H., Kelloway, E. K. The effects of perceived control on the outcomes of workplace aggression and violence. Journal of Occupational Health Psychology 4 (2000). 386-402.
    • (2000) Journal of Occupational Health Psychology , vol.4 , pp. 386-402
    • Schat, A.C.H.1    Kelloway, E.K.2
  • 44
    • 0037925362 scopus 로고    scopus 로고
    • Reducing the adverse consequences of workplace aggression and violence: The buffering effects of organizational support
    • Schat, A. C. H., Kelloway, E. K. Reducing the adverse consequences of workplace aggression and violence: The buffering effects of organizational support. Journal of Occupational Health Psychology 8 (2003). 110-122. doi:10.1037/1076-8998.8.2.110 http://dx.doi.org/10.1037/1076-8998.8.2.110
    • (2003) Journal of Occupational Health Psychology , vol.8 , pp. 110-122
    • Schat, A.C.H.1    Kelloway, E.K.2
  • 45
    • 84952309415 scopus 로고    scopus 로고
    • Workplace aggression
    • J. Barling, E. K. Kelloway, & M. R. Frone (Eds.), Thousand Oaks, CA: Sage
    • Schat, A. C. H., & Kelloway, E. K.(2005). Workplace aggression. In J. Barling, E. K. Kelloway, & M. R. Frone (Eds.), Handbook of work stress (pp. 189-218). Thousand Oaks, CA: Sage. doi:10.4135/9781412975995 http://dx.doi.org/10.4135/9781412975995
    • (2005) Handbook of work stress , pp. 189-218
    • Schat, A.C.H.1    Kelloway, E.K.2
  • 46
    • 0041525059 scopus 로고    scopus 로고
    • Self-reports: How the questions shape the answers
    • Schwarz, N. Self-reports: How the questions shape the answers. American Psychologist 54 (1999). 93-105. doi:10.1037/0003-066X.54.2.93 http://dx.doi.org/10.1037/0003-066X.54.2.93
    • (1999) American Psychologist , vol.54 , pp. 93-105
    • Schwarz, N.1
  • 47
    • 33749569331 scopus 로고    scopus 로고
    • Shiftwork and working hours
    • J. C. Quick & L. E. Tetrick (Eds.), Washington, DC: American Psychological Association
    • Smith, C. S., Folkard, S., & Fuller, J. A.(2003). Shiftwork and working hours. In J. C. Quick & L. E. Tetrick (Eds.), Handbook of occupational health psychology (pp. 163-183). Washington, DC: American Psychological Association.
    • (2003) Handbook of occupational health psychology , pp. 163-183
    • Smith, C.S.1    Folkard, S.2    Fuller, J.A.3
  • 48
    • 0025945936 scopus 로고
    • Effectiveness of source documents for identifying fatal occupational injuries: A synthesis of studies
    • Stout, N., Bell, C. Effectiveness of source documents for identifying fatal occupational injuries: A synthesis of studies. American Journal of Public Health 81 (1991). 725-728. doi:10.2105/AJPH.81.6.725 http://dx.doi.org/10.2105/AJPH.81.6.725
    • (1991) American Journal of Public Health , vol.81 , pp. 725-728
    • Stout, N.1    Bell, C.2
  • 51
    • 0036390021 scopus 로고    scopus 로고
    • The current efficiency of list-assisted telephone sampling designs
    • Tucker, C, Lepkowski, J. M., Piekarski, L. The current efficiency of list-assisted telephone sampling designs. Public Opinion Quarterly 66 (2002). 321-338. doi:10.1086/341499 http://dx.doi.org/10.1086/341499
    • (2002) Public Opinion Quarterly , vol.66 , pp. 321-338
    • Tucker, C.1    Lepkowski, J.M.2    Piekarski, L.3
  • 52
    • 0004114162 scopus 로고    scopus 로고
    • Retrieved February 27, 2005
    • Warchol, G.(1998). Workplace violence, 1992-1996. Retrieved February 27, 2005, from http://www.ojp.usdoj.gov/bjs/pub/pdf/wv96.pdf
    • (1998) Workplace violence, 1992-1996
    • Warchol, G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.