Logistic service quality and technology: A comparison between supplier–retailer and retailer–consumer relationships

International Review of Retail, Distribution and Consumer Research

Volumn 18, Issue 5, 2008, Pages 495-510

  Saura, Irene Gil ^a   Molina, Maria Eugenia Ruiz ^a   Francés, David Servera ^b  

^a UNIVERSITY OF VALENCIA   (Spain)

^b UNIVERSIDAD CATÓLICA DE VALENCIA SAN VICENTE MÁRTIR   (Spain)

Author keywords

information and communication technology; logistic service quality; loyalty; retail distribution; satisfaction

Indexed keywords

EID: 71049185322     PISSN: 09593969     EISSN: 14664402     Source Type: Journal    
DOI: 10.1080/09593960802573385     Document Type: Article

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