Service failure and complaint behavior in the public hospital industry: The indonesian experience

Journal of Nonprofit and Public Sector Marketing

Volumn 21, Issue 3, 2009, Pages 309-325

  Alfansi, Lizar ^a   Atmaja, Ferry Tema ^a  

^a UNIVERSITY OF BENGKULU   (Indonesia)

Author keywords

Complaint behavior; Hospital services; Segmentation; Service failure

Indexed keywords

EID: 70749131953     PISSN: 10495142     EISSN: 15406997     Source Type: Journal    
DOI: 10.1080/10495140802644554     Document Type: Article

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