A structural model for examining how destination image and interpretation services affect future visitation behavior: A case study of Taiwan's Taomi eco-village

Journal of Sustainable Tourism

Volumn 17, Issue 6, 2009, Pages 727-745

  Lee, Tsung Hung ^a  

^a NATIONAL YUNLIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Community based tourism; Destination image; Future visitation behavior; Interpretation; Satisfaction; Taomi

Indexed keywords

ECOTOURISM; IMAGE; MAXIMUM LIKELIHOOD ANALYSIS; NUMERICAL MODEL; QUESTIONNAIRE SURVEY; SOFTWARE; TOURIST BEHAVIOR; TOURIST DESTINATION;

ASIA; EURASIA; FAR EAST; TAIWAN;

EID: 70449435244     PISSN: 09669582     EISSN: None     Source Type: Journal    
DOI: 10.1080/09669580902999204     Document Type: Article

References (63)

1. Akama, J.S., & Kieti, D.M. (2003). Measuring tourist satisfaction with Kenya's wildlife safari: A case study of Tasavo West National Park. Tourism Management, 24(1), 73-81.
2. Aktas, A., Aksu, A.A., & Cizel, B. (2007). Destination choice: An important satisfaction analysis. Quality & Quantity, 41, 265-273.
3. Almagor, U. (1985). A Tourist's "vision quest" in an African Reserve. Annals of Tourism Research, 12, 31-47.
4. Bagozzi, R.P., & Yi, Y. (1988). On the evaluation of structure equations models. Academic of Marketing Science, 16(1), 76-94.
5. Baker, D.A., & Crompton, J.L. (2000). Quality satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785-804.
6. Ballantyne, B., Packer, J., & Hughes, K. (2008). Environmental awareness, interests, and motives of botanic gardens visitors: Implications for interpretive practice. Tourism Management, 29, 439-444.
7. Baloglu, S., & McCleary, K.W. (1999). A model of destination image formation. Annals of Tourism Research, 26(4), 868-897.
8. Beard, J.G., & Ragheb, M.G. (1980). Measuring leisure satisfaction. Journal of Leisure Research, 12, 20-33.
9. Beerli, A., & Martín, J.D. (2004). Tourists' characteristics and the perceived image of tourist destinations: A quantitative analysis - a case study of Lanzarote, Spain. Tourism Management, 25, 623-636.
10. Bigné, J.E., Sánchez, M.I., & Sánchez, J. (2001). Tourism image, evaluation variables, and afterpurchase behaviour: Interrelationship. Tourism Management, 22(6), 607-616.
11. Birgit, L. (2001). Image segmentation: The case of a tourism destination. Journal of Service Marketing, 15(1), 49-66.
12. Bramwell, B., & Lane, B. (1993). Sustainable tourism: An evolving global approach. Journal of Sustainable Tourism, 1(1), 1-5.
13. Byrne, M.B. (1993). The Maslach Burnout Inventory: Testing for factorial validity and invariance across elementary, intermediate, and secondary teachers. Journal of Occupational and Organizational Psychology, 66, 197-212.
14. Carmines, E., & McIver, J. (1981). Analyzing models with unobserved variables: Analysis of covariance structures. In G. Bohmstedt & E. Borgatta (Eds.), Social measurement: Current issues (pp. 61-71). Beverly Hills, CA: Sage.
15. Castro, C.B., Armario, E.M., & Ruiz, D.M. (2007). The influence of market heterogeneity on the relationship between a destination's image and tourists' future behaviour. Tourism Management, 28, 175-187.
16. Chen, C.F., & Tsai, D.C. (2007). How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28, 1115-1122.
17. Cole, S.T., & Crompton, J.L. (2003). A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection. Leisure Studies, 22(1), 65-80.
18. Cole, S.T., Crompton, J.L., & Willson, V.L. (2002). An empirical investigation of the relationships between service quality, satisfaction, and behavioral intentions among visitors to a wildlife refuge. Journal of Leisure Research, 34(1), 1-24.
19. Cronin, J.J., Brady, M.K., & Hult, G.T. (2000). Assessing the effects of quality, value, customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
20. Echtner, C.M., & Ritchie, J.R.B. (1993). The measurement of destination image: An empirical assessment. Journal of Travel Research, 31(4), 3-13.
21. Engel, J.F., Blackwell, R.D., & Miniard, P.W. (2000). Consumer behavior. Chicago, IL: Dryden Press.
22. Fakeye, P.C., & Crompton, J.L. (1991). Image differences between prospective, first-time, and repeat visitors to Lower Rio Grande valley. Journal of Travel Research, 30(2), 10-16.
23. Gallarza, M.G., & Saura, I.G. (2006). Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students, travel behavior. Tourism Management, 27(3), 437-452.
24. Gallarza, M.G., Saura, I.G., & Garcia, H.C. (2002). Destination image: Toward a conceptual framework. Annals of Tourism Research, 29(1), 56-78.
25. Hollenhorst, S., Olson, D., & Fortney, R. (1992). Use of importance-performance analysis to evaluate state park cabins: The case of the West Virginia state park system. Journal of Park and Recreation Administration, 10(1), 1-11.
26. Hwang, S.N., Lee, C., & Chen, H.J. (2005). The relationship among tourists involvement, place attachment, and interpretation satisfaction in Taiwan's national parks. Tourism Management, 26, 143-156.
27. Jöreskog, K.G., & Sörbom, D. (1996). LISREL 8: User's reference guide. Chicago, IL: Scientific Software International.
28. Kandampully, J., & Suharatanto, D. (2000). Customer loyalty in the hotel industry: The role of customer satisfaction and image. International Journal of Contemporary Hospitality Management, 12, 346-351.
29. Kiss, A. (2004). Is community-based ecotourism a good use of biodiversity conservation funds? TRENDS in Ecology and Evolution, 19(5), 232-237.
30. Knapp, D., & Yang, L.L. (2005). A phenomenological analysis of long-term recollections of an interpretive program. Journal of Interpretation Research, 7(2), 7-17.
31. Kozak, M. (2001). Comparative assessment of tourist satisfaction with destinations across two nationalities. Tourism Management, 22, 391-401.
32. Kyle, G., Graefe, A., & Manning, R. (2004). Predictors of behavioral loyalty among hiker along the Appalachian trail. Leisure Sciences, 26, 99-118.
33. Lee, C.K., Yoon, Y.S., & Lee, S.K. (2007a). Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management, 28, 204-214.
34. Lee, T.H. (2005). Recreational experiences of the national forest recreation areas. Tamsui Oxford Journal of Tourism, 3, 49-72. (In Chinese with English summary.)
35. Lee, T.H. (2007). Ecotourism behavioural model of national forest recreation areas in Taiwan. International Forestry Review, 9(3), 771-785.
36. Lee, J., Graefe, A.R., & Burns, R.C. (2007b). Examining the antecedents of destination loyalty in a forest setting. Leisure Sciences, 29, 463-481.
37. Lim, C., & McAleer, M. (2005). Ecologically sustainable tourism management. Environmental Modelling & Software, 20, 1431-1438.
38. Lin, J.H., Chen, T.Y., & Liu, C.R. (2003). The influence of tourism image on tourist's behavioral intention on Taiwan's coastal scenic area: Testing the mediating variable of tourists' satisfaction. Journal of Outdoor Recreation Study, 16(2), 1-22. (In Chinese with English summary.)
39. Lück, M. (2003). Education on marine mammal tours as agent for conservation, but do tourists want to be educated? Ocean & Coastal Management, 46, 943-956.
40. Madin, E.M.P., & Fenton, D.M. (2004). Environmental interpretation in the Great Barrier Reef Marine Park: An assessment of program effectiveness. Journal of Sustainable Tourism, 12(2), 121-137.
41. Mannell, R.C., & Iso-Ahola, S.E. (1987). Psychological nature of leisure and tourism experience. Annals of Tourism Research, 14(3), 314-331.
42. Manning, R.E. (1986). Studies in outdoor recreation: Search and research for satisfaction. Corvallis, OR: Oregon State University Press.
43. McDonald, R.P., & Ho, M.H.R. (2002). Principles and practice in reporting structural equation analyses. Psychological Methods, 7, 64-82.
44. Moscardo, G. (1996). Mindful visitors - heritage and tourism. Annals of Tourism Research, 23(2), 376-397.
45. Mowen, J. (1995). Consumer behavior. New Jersey: Prentice-Hall.
46. Nunnally, J.C., & Bernstein, I.H. (1994). Psychometric theory (3rd ed.). New York: McGraw-Hill.
47. Orams, M.B. (1996). A conceptual model of tourist-wildlife interaction: The case for education as a management strategy. Australian Geographer, 27(1), 39-51.
48. Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50.
49. Pike, S., & Ryan, C. (2004). Destination positioning analysis through a comparison of cognitive, affective, and cognitive perception. Journal of Travel Research, 42, 333-342.
50. Ross, E.L.D., & Iso-Ahola, S.E. (1991). Sightseeing tourists' motivation and satisfaction. Annals of Tourism Research, 18(2), 226-237.
51. Ross, S., & Wall, G. (1999). Ecotourism: Towards congruence between theory and practice. Tourism Management, 20(1), 123-132.
52. Severt, D., Wang, Y., Chen, P.J., & Breiter, D. (2007). Examining the motivation, perceived performance, and behavioral intentions of convention attendee: Evidence from a regional conference. Tourism Management, 28, 399-408.
53. Shrestha, R.K., Stein, T.V., & Clark, J. (2007). Valuing nature-based recreation in public natural areas of the Apalachicola River region, Florida. Journal of Environmental Management, 85, 977-985.
54. Söderlund, M. (1998). Customer satisfaction and its consequences on customer behavior revisited: The impact of different levels of satisfaction on word-of-mouth feedback to the supplier, and loyalty. International Journal of Services Industry Management, 9, 169-188.
55. Sun Moon Lake (2008). The beauty of the Sun Moon Lake. Retrieved August 15, 2008, from http://www.sunmoonlake.gov.tw/sun/aspx?Lang=EN.
56. Taiwan Tourism Bureau. (2008). Travel suggestions. Retrieved August 15, 2008, from http://eng.taiwan.net.tw/m1.aspx?sNO=0000210.
57. Tilden, F. (1977). Interpreting our heritage (3rd ed.). Chapel Hill, NC: University of North Carolina Press.
58. Tribe, J., & Snaith, T. (1998). From SERVQUAL and HOLSAT: Holiday satisfaction in Varadero, Cuba. Tourism Management, 19(1), 25-34.
59. Truong, T., & Foster, D. (2006). Using HOLSAT to evaluate tourist satisfaction at destinations: The case of Australian holidaymakers in Vietnam. Tourism Management, 27, 842-855.
60. Tubb, K.N. (2003). An evaluation of the effectiveness of interpretation within Dartmoor National Park in reaching the goals of sustainable tourism development. Journal of Sustainable Tourism, 11, 476-498.
61. Weiler, B., & Davis, D. (1993). An exploratory investigation into the roles of the nature-based tour leader. Tourism Management, 14(2), 91-98.
62. World Trade Organization (2008). Members and observers. Retrieved August 15, 2008, from http://www.wto.org/english/thewtoe/whatise/tife/org6e.htm
63. Zeithaml, V.A., Berry, L.L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60, 31-46.