Benchmarking on supply chain partnering effectiveness in two semiconductor companies: A case study approach

Benchmarking

Volumn 16, Issue 5, 2009, Pages 671-701

  Rajagopal, Premkumar ^a   Zailani, Suhaiza ^b   Sulaiman, Mohamed ^b  

^a AIMST UNIVERSITY   (Malaysia)

^b SCHOOL OF PHYSICS   (Malaysia)

Author keywords

Benchmarking; Malaysia; Partnership; Semiconductors; Supply chain management

Indexed keywords

EID: 70350241213     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770910988462     Document Type: Article

References (112)

1. Abdul Aziz, A.B. (2001), Partnering: an innovative and effective project organization concept, Journal of Cost Engineering, Vol. 43 No. 4, pp. 32-7.
2. Ahuja, G. (2000), The duality of collaboration: inducements and opportunities in the formation of interfirm linkage, Strategic Management Journal, Vol. 21, pp. 317-46.
3. Anderson, A.S., Cox, D.N., McKellar, S., Reynolds, J., Lean, M.E.J. and Mela, D. (1998), Take five - a nutrition education intervention to increase fruit and vegetable intakes: impact on attitudes towards dietary change, British Journal of Nutrition, Vol. 80, pp. 133-40.
4. Anderson, J.C. and Narus, J.A. (1990), A model of distribution firm and manufacturer firm working partnerships, Journal of Marketing, Vol. 54, pp. 42-58.
5. Andersson, T. and von Hellens, L. (1997), Information systems work quality, Information and Software Technology, Vol. 39, pp. 837-44.
6. Angeles, R. (2003), Electronic supply chain partnerships: reconsidering relationship attributes in customer-supplier dyads, Information Resource Management Journal, Vol. 16 No. 3, pp. 59-84.
7. Bechtel, C. and Jayaram, J. (1997), Supply chain management - a strategic perspective, International Journal of Logistics Management, Vol. 8 No. 1, pp. 15-34.
8. Bejou, D. and Palmer, A. (1998), Service failure and loyalty: an exploratory empirical study of airline customers, Journal of Services Marketing, Vol. 12 No. 1, pp. 7-22.
9. Beth, S., Burt, D.N., Copacino, W., Gopal, C., Lee, H.L., Lynch, R.P. and Morris, S. (2003), Supply chain challenges: building relationships, Harvard Business Review, July, pp. 64-73.
10. Bhattacharya, A.K., Coleman, J.L., Brace, G. and Kelly, P.J. (1996), The structure conundrum in supply chain management, International Journal of Logistics Management, Vol. 7 No. 1, pp. 39-47.
11. Brindley, C.S. and Ritchie, R.L. (2001), The information-risk conundrum, Marketing Intelligence & Planning, Vol. 19 No. 1, pp. 29-37.
12. Callioni, G. and Billington, C. (2001), Effective collaboration: Hewlett-Packard takes supply chain management to another level, Supply Chain Management, Vol. 28 No. 5, pp. 34-9.
13. Carbo, B. (2002), Align the organization for improved supply chain performance, ASCET, Vol. 4, pp. 244-7.
14. Charu, C. and Sameer, K. (2001), Enterprise architectural framework for supply-chain integration, Industrial Management & Data Systems, Vol. 101 No. 6, pp. 290-304.
15. Chen, F., Drezner, Z., Ryan, J.K. and Simchi-Levi, D. (2000), Quantifying the bullwhip effect in a simple supply chain: the impact of forecasting, lead times and information, Management Science, Vol. 3 No. 46, pp. 436-43.
16. Chen, H. (1999), International performance of multinational: a hybrid model, Journal of World Business, Vol. 34 No. 2, pp. 37-44.
17. Chetty, S. (1996), The case study method for research in small and medium sized firms, International Small Business Journal, Vol. 15 No. 1, pp. 73-85.
18. Christopher, M. (1992), Logistics and Supply Chain Management, Prentice-Hall, London.
19. Christopher, M. (1998), Logistics and Supply Chain Management, Prentice-Hall, London.
20. Cooper, M.C. and Ellram, L.M. (1993), Characteristics of supply chain management and the implication for purchasing and logistics strategy, The International Journal of Logistics Management, Vol. 4 No. 2, pp. 13-24.
21. Cooper, M.C., Lambert, D.M. and Pagh, J.D. (1997), Supply chain management: more than a new name for logistics, The International Journal of Logistics Management, Vol. 8 No. 1, pp. 1-14.
22. Coyle, J.J., Bardi, E.J. and Langley, C.J. (2003), Management of Business Logistics, South-Western, Grove City, OH.
23. Deutsch, M. (1973), Resolution of Conflict, Yale University Press, New Haven, CT.
24. Deutsch, M. (1980), Fifty years of conflict, in Festinger, L. (Ed.), Retrospections on Social Psychology, Oxford University Press, New York, NY, pp. 46-7.
25. Dimitris, F., Manthou, V. and Vlachopoulou, M. (2001), Logistics service management in virtual organisation environment: modeling systems and procedures, Proceedings of the 17th International Logistics Congress, Thessaloniki, October, pp. 127-39.
26. Donovan, J. (2004), Market report - household furniture, Report for Key Note, Hampton.
27. Dow, N.B. and John, R.M. (1999), Fourth party logistics: the evolution of supply chain outsourcing, Supply Chain & Logistics Journal, Summer.
28. Dyer, J.H. (2000), The determinants of trust in supplier-buyer relations in the US, Japan, and Korea, Journal of International Business, Vol. 31 No. 2, pp. 259-85.
29. Eisenhardt, K.M. (1989), Building theories from case study research, Academy of Management Review, Vol. 14 No. 4, pp. 532-50.
30. Ellram, L.M. (1991), Supply chain management, International Journal of Physical Distribution & Logistics Management, Vol. 21 No. 1, pp. 13-22.
31. Ellram, L.M. (2002), Supply management's involvement in the target costing process, European Journal of Purchasing & Supply Management, Vol. 8, pp. 235-44.
32. Fawcett, S.E. and Magnan, G.M. (2001), Achieving World-Class Supply Chain Alignment: Benefits, Barriers, and Bridges, Center for Advanced Purchasing Studies, Tempe, AZ.
33. Fitzgerald, B. (2000), System development methodologies: the problem of tenses, Information Technology & People, Vol. 13 No. 3, pp. 174-85.
34. Foster, F.D. and Whiteman, C.H. (2006), Bayesian prediction, entropy and option pricing, Australian Journal of Management, Vol. 31 No. 2, pp. 181-206.
35. Friedman, M. (2002), Working out supply chain links, Computing Canada, Vol. 28 No. 23, pp. 22-3.
36. th International Symposium on Logistics, Iwate, Japan, Waseda UP, Tokyo, pp. 454-60.
37. Hammel, T.R. and Kopczak, L.R. (1993), Tightening the supply chain, Production and Inventory Management Journal, Vol. 34 No. 2, pp. 63-70.
38. Handfield, R.B. and Nichols, E.L. (1999), Introduction to Supply Chain Management, Prentice-Hall, Upper Saddle River, NJ.
39. Harland, C.M. (1996), Supply chain management: relationships, chains and networks, British Journal of Management, Vol. 7, special issue, pp. 63-80.
40. Houlihan, J.B. (1988), International supply chains: a new approach, Management Decision, Vol. 26, pp. 13-19.
41. Hugos, M. (2003), Essentials of Supply Chain Management, Wiley, Hoboken, NJ.
42. Johannsson, L. (1994), Caught in a crossfire? Balancing economic, environmental and social considerations while 'in compliance', Total Quality Environmental Management, Vol. 3 No. 3, pp. 363-72.
43. Johnson, M.E. and Davis, T. (1995), Gaining an edge with supply chain management, APICS -The Performance Advantage, Vol. 5 No. 12, pp. 26-31.
44. Jones, T.C. and Riley, D.W. (1985), Using inventory for competitive advantage through supply chain management, International Journal of Physical Distribution and Materials Management, Vol. 15 No. 5, pp. 16-26.
45. Kathawala, Y.K. and Abdou, K. (2003), Supply chain evaluation in the service industry: a framework development compared to manufacturing, Managerial Auditing Journal, Vol. 18 No. 2, pp. 140-9.
46. Kotler, P.and Armstrong, G. (1999), Principles of Marketing, 10thed.,Prentice-Hall, NewYork, NY.
47. La Londe, B. and Ginter, J. (2000), Supply Chain Glossary, The Supply Chain Management Group, Ohio State University, Marion, OH.
48. Lambert, D. M., Emmelhainz, M. A. and Gardner, J. T. (1996),Developingandimplementingsupply chain partnerships, International Journal of Logistics Management, Vol. 7 No. 2, pp. 1-7.
49. Lambert, D.M., Stock, J.R. and Ellram, L.M. (1998), Fundamentals of Logistics Management, Irwin/McGraw-Hill, Boston, MA.
50. Langley, C.J. and Holcomb, M.C. (1992), Creating customer logistics value, Journal of Business Logistics, Vol. 13 No. 2, pp. 1-27.
51. Larson, D. and Halldorsson, A. (2002), What is SCM and, where is it?, Journal of Supply Chain Management, Vol. 38 No. 4, pp. 36-44.
52. Lee, H.L. (2002), Aligning supply chain strategies with product uncertainties, California Management Review, Vol. 44 No. 3.
53. Lee, H.L. (2004), The triple-a supply chain, Harvard Business Review, Vol. 82 No. 10, pp. 102-13.
54. Lee, H.L. and Whang, S. (2001), E-business and Supply Chain Integration, Stanford Global Supply Chain, New York, NY.
55. Lee, H.L., So, K.C. and Tang, C.S. (2000), The value of information sharing in a two-level supply chain, Management Science, Vol. 46 No. 5, pp. 626-43.
56. Leenders, M.R. and Johnson, P.F. (2000), Major Structural Changes in Supply Organizations, CAPS Research, Tempe AZ.
57. Lehtinen, U. (1999), Subcontractor in a partnership environment: a study of changing manufacturing strategy, International Journal of Production Economics, Vol. 60-61, pp. 165-70.
58. Lewis, J.D. (1990), Partnership for Profit, Collier Macmillan, London.
59. Lummus, R.R. and Vokurka, J.R. (1999), Defining supply chain management: a historical perspective and practical guidelines, Industrial Management & Data Systems, Vol. 99 No. 1, pp. 11-17.
60. Malhotra, Y. (1998), Business process redesign: an overview, IEEE Engineering Management Review, Vol. 26 No. 3, p. 1998.
61. Marien, E.J. (2000), The four supply chain enablers, Supply Chain Management Review, Vol. 4 No. 1, pp. 60-8.
62. Maxwell, J.A. (1996), Qualitative Research Design: An Interactive Approach, Sage, London.
63. Mentzer, J.T., DeWitt, W., Keebler, J.S., Min, S., Nix, N.W., Smith, C.D. and Zacharia, Z.G. (2001), Defining supply chain management, Journal of Business Logistics, Vol. 22 No. 2, pp. 1-25.
64. Morgan, R. and Hunt, S.D. (1994), The commitment-trust theory of relationship marketing, Journal of Marketing, Vol. 58 No. 3, pp. 20-38.
65. Mount, I. and Caulfield, B. (2001), The missing link: you need to know about supply-chain technology. Business 2.0, available at: www.business2.com/articles/mag/print/0,1643,11253,00.html
66. Muzumdar, M. and Balachandran, N. (2001), The supply chain evolution, available at: www.aspentech.com/corporate/press/publications.cfm?pubid=168&displaypub=2 (accessed 1 October).
67. Prasad, S. and Tata, J. (2000), An empirical assessment of institution and individual research in international operations management, International Journal of Operations & Production Management, Vol. 20 No. 12, pp. 1392-410.
68. Porter, M.E. (1980), Competitive Strategy: Techniques for Analyzing Industries and Competitors, The Free Press, New York, NY.
69. Sanjiv, P. (2002), Architectures for e-Business Systems: Building the Foundation for Tomorrow's Success, Auerbach, Boca Raton, FL.
70. Schary, P. and Skjøtt-Larsen Managing the Global Supply Chain, Munksgaard International, Copenhagen.
71. Shapiro, J.F. (2001), Modeling the Supply Chain, Duxbury Press, North Scituate, MA.
72. Simatupang, T.M., Wright, A.C. and Sridharan, R. (2002), The knowledge of coordination for supply chain integration, Business Process Management Journal, Vol. 8 No. 3, pp. 289-309.
73. Simchi-Levi, D., Kaminsky, P. and Simchi-Levi, E. (2000), Designing and Managing the Supply Chain, Irwin/McGraw-Hill, New York, NY.
74. Spekman, R., Kamauff, J. Jr and Myhr, N. (1998), An empirical investigation into supply chain management: a perspective on partnerships, Supply Chain Management, Vol. 3 No. 2, pp. 53-67.
75. Stevens, G. (1989), Integrating the supply chain, International Journal of Physical Distribution and Materials Management, Vol. 19 No. 8, pp. 3-8.
76. Stuart, F.I. (1997), Supply chain strategy: organizational influence through supplier alliances, British Journal of Management, Vol. 8, pp. 223-36.
77. Supply Chain Council (2002), Supply chain operations reference, www.supply-chain.org
78. Svensson, G. (2002), The theoretical foundation of supply chain management: a functionalist theory of marketing, International Journal of Physical Distribution & Logistics Management, Vol. 32 No. 9, pp. 734-54.
79. Turner, J.R. (1993), Integrated supply chain management: what's wrong with this picture?, Industrial Engineering, Vol. 25 No. 12, pp. 52-5.
80. Tyndall, G., Gopal, C., Partsch, W. and Kamauff, J. (1998), Supercharging Supply Chains: New Ways to Increase Value through Global Operational Excellence, Wiley, New York, NY.
81. Veen, J.V. and Venugopal, V. (2000), Win-win Situation in Supply Chain Partnership: A Tutorial, University Nyennode, Amsterdam.
82. Viswanadham, N. (2002), The past, present, and future of supply-chain automation, Robotics and Automation Magazine, Vol. 9 No. 2, pp. 44-56.
83. Wang, C.X. (2002), Summary of Modeling Supply Chain Contracts: A Review, School of Management, Syracuse University, Syracuse, NY.
84. Yin, R. (2003), The achievement, issues, and prospects of China's steel industry, Metallurgy Management, Vol. 5, pp. 4-11.
85. Yin, R.K. (1994), Case Study Research, Sage, Thousand Oaks, CA.
86. Yu, Z., Yan, H. and Cheng, T.C.E. (2001), Benefits of information sharing with supply chain partnerships, Industrial Management & Data Systems, Vol. 101 No. 3, pp. 115-9.
87. Andersen, B., Fagerhaug, T., Randmoel, S., Schuldmaier, J. and Prenninger, J. (1999), Benchmarking supply chain management: finding best practices, Journal of Business & Industrial Marketing, Vol. 14 Nos 5/6, pp. 378-89.
88. Boddy, D., Macbeth, D.K. and Wagner, B. (2000), Implementing collaboration between organizations: an empirical study of supply chain partnering, Journal of Management Studies, Vol. 37 No. 7, pp. 1004-17.
89. Bruce, H. (1997), Demand chain management: the future paradigm for the 21st century, International Conference Proceedings, American Production & Control Society, Alexandria, VA.
90. Carr, D. F. (2001), Forging21stcenturyvaluechain,InternetWorldMagazine, Vol. 7 No. 4,pp.27-33.
91. Cavinato, J.L. (1998), A general methodology for determining a fit between supply chain logistics and five stages of strategic management, International Journal of Physical Distribution & Logistics Management, Vol. 29 No. 3, pp. 162-80.
92. Choi, T.Y., Rungtusanatham, M. and Kim, J.-S. (1997), Continuous improvement on the shop floor: lessons from small to mid-size firms, Business Horizons, Vol. 40, pp. 45-50.
93. Christopher, M. and Lee, H.L. (2001), Supply Chain Confidence: The Key to Effective Supply Chains through Improved Visibility and Reliability, Cranfield University, Cranfield.
94. Dyer, J.H. (2000), Collaborative Advantage, Winning through Extended Enterprise Supplier Networks, Oxford University Press, New York, NY.
95. Easterby-Smith, M., Thorpe, R. and Lowe, A. (1991), Management Research: An Introduction, Sage, London.
96. Eisenhardt, K.M. (1991), Better stories and better constructs: the case for rigor and comparative logic, Academy of Management Review, Vol. 16 No. 3, pp. 620-7.
97. Ellram, L.M. and Edis, O.R. (1995), A case study of successful partnering implementation, International Journal of Purchasing & Materials Management, Vol. 32 No. 4, pp. 20-8.
98. th International Logistics Congress: Logistics from a to v, Thessaloniki, October, pp. 127-39.
99. Gopal, C. (1992), Manufacturing logistics systems for a competitive global strategy, in Christopher, M. (Ed.), Logistics: The Strategic Issue, Chapman and Hall, London.
100. Kamalini, R. and Spekman, R.E. (2000), Chain or Shackles: Understanding What Drives Supply Chain Performance, Darden Graduate School of Business, University of Virginia, Charlottesville, VA.
101. Lamming, R. (1996), Squaring lean supply with supply chain management, International Journal of Operations & Production Management, Vol. 16 No. 2, pp. 183-96.
102. Lee, H.L., So, K.C. and Tang, C.S. (2000), The value of information sharing in a two-level supply chain, Management Science, Vol. 46 No. 5, pp. 626-43.
103. Narasimhan, R. and Jayaram, J. (1998), Causal linkages in supply chain management: an explanatory study of North American manufacturing firms, Decision Sciences, Vol. 29, pp. 579-605.
104. New, S.J. (1996), A framework for analyzing supply chain improvement, International Journal of Operations & Production Management, Vol. 16 No. 4, pp. 19-34.
105. Olorunniwo, F. and Hartfield, T. (2001), Strategic partnering when the supply base is limited: a case study, Industrial Management Data Systems, Vol. 101 No. 1, pp. 47-52.
106. Porter, M.E. (1985), Competitive Advantage, The Free Press, New York, NY.
107. Rutner, S.M., Gibson, B.J. and Gustin, C.M. (2001), Longitudinal study of supply chain information system, Production & Inventory Management Journal, Vol. 42 No. 2, pp. 49-60.
108. Scannell, T.V., Vickery, S.K. and Droge, C.L. (2000), Upstream supply chain management and competitive performance in the automotive supply industry, Journal of Business Logistics, Vol. 21 No. 1, pp. 23-6.
109. Towill, D.R. (1997), The seamless supply chain - the predators of strategic advantage, International Journal of Technology Management, No. 13, pp. 37-56.
110. Towill, D.R., Naim, N.M. and Wikner, J. (1992), Industrial dynamics simulation models in the design of supply chains, International Journal of Physical Distribution & Logistics Management, No. 22, pp. 3-13.
111. Waller, D.L. (1999), Operations Management: A Supply Chain Approach, International Thomson Business Press, London.
112. Yin, R.K. (1989), Case Study Research: Design and Methods, Sage, London.