How improving practice relationships among clinicians and nonclinicians can improve quality in primary care

Joint Commission Journal on Quality and Patient Safety

Volumn 35, Issue 9, 2009, Pages 457-466

  Lanham, Holly J ^a   Mcdaniel, Reuben R ^b   Crabtree, Benjamin F ^c   Miller, William L ^d   Stange, Kurt C ^e   Tallia, Alfred F ^f   Nutting, Paul A ^g  

^a UNIVERSITY OF TEXAS AT AUSTIN   (United States)

^b Department of Health Care Management ^*

^c ROBERT WOOD JOHNSON MEDICAL SCHOOL   (United States)

^d LEHIGH VALLEY HOSPITAL   (United States)

^e CASE WESTERN RESERVE UNIVERSITY SCHOOL OF MEDICINE   (United States)

^f RUTGERS ROBERT WOOD JOHNSON MEDICAL SCHOOL   (United States)

^g UNIVERSITY OF COLORADO SCHOOL OF MEDICINE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMPARATIVE STUDY; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HUMAN; METHODOLOGY; NONBIOLOGICAL MODEL; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PRIMARY HEALTH CARE; PUBLIC RELATIONS; STANDARD; UNITED STATES;

DELIVERY OF HEALTH CARE; HUMANS; INTERPROFESSIONAL RELATIONS; MODELS, ORGANIZATIONAL; ORGANIZATIONAL CULTURE; ORGANIZATIONAL INNOVATION; PRIMARY HEALTH CARE; QUALITY OF HEALTH CARE; UNITED STATES;

EID: 70350103828     PISSN: 15537250     EISSN: None     Source Type: Journal    
DOI: 10.1016/s1553-7250(09)35064-3     Document Type: Article

References (28)

1. Plsek P.: Appendix B. Redesigning health care with insights from the science of complex adaptive systems. In: Institute of Medicine: Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press, 2001, pp. 309-322.
2. Miller W. L., et al.: Understanding change in primary care practice using complexity theory. J Fam Pract 46:369-376, May 1998.
3. Stroebel C. K., et al.: Using complexity science to inform a reflective practice for improvement in primary care. Jt Comm J Qual Patient Saf 31:438-446, Aug. 2005.
4. Miller W. L., et al.: Practice jazz: Understanding variation in family practice using complexity science. J Fam Pract 50:872-878, Oct. 2001.
5. Tallia A. F., et al.: 7 Characteristics of successful work relationships. Fam Pract Manag 13:47-50, Jan. 2006.
6. Roter D. L., Hall J. A.: Studies of doctor-patient interaction. Annu Rev Public Health 10:163-180, May 1989.
7. Stewart M., et al.: The impact of patient-centered care on patient outcomes. J Fam Pract 49:796-804, Sep. 2000.
8. Stacey R. D.: Complex Responsive Processes in Organizations: Learning and Knowledge Creation. London: Routledge, 2001.
9. Lichtenstein B. B., et al.: Complexity leadership theory: An interactive perspective on leading in complex adaptive systems. Emergence: Complexity and Organization 83 (4) :2-12, 2006.
10. Lichtenstein B. B., Dooley K. J., Lupkin G. T.: Measuring emergence in the dynamics of new venture creation. Journal of Business Venturing 21:153-175, Mar. 2006.
11. Holland J. H.: Emergence: From Chaos to Order. Reading, MA: Addison-Wesley, 1998.
12. Institute of Medicine: Primary Care: America's Health in a New Era. Washington DC: National Academy Press, 1996.
13. Paul D. L., McDaniel R. R., Jr.: A field study of the effect of interpersonal trust on virtual collaborative relationship performance. MIS Quarterly 28:183-227, Jun. 2004.
14. Langer E. J.: Mindfulness/mindlessness. In Manstead T, Hewstone M. (eds.) : The Blackwell Encyclopedia of Social Psychology. Oxford, UK: Blackwell, 1995, pp. 388-390.
15. 15-Hahn T. N.: Miracle of Mindfulness. Boston: Beacon, 1976.
16. Weick K. E.: The reduction of medical errors through mindful interdependence. In Rosenthal M. M., Sutcliffe K. M. (eds.) : Medical Error: What Do We Know? What Do We Do? San Francisco: Jossey-Bass, 2002, pp. 177-199.
17. Epstein R. M.: Mindful practice. JAMA 282:833-839, Sep. 1, 1999.
18. Epstein R. M.: Mindful practice in action (I) : Technical competence, evidence-based medicine and relationship-centered care. Families, Systems, & Health 21:1-10, Mar. 22, 2002.
19. Epstein R. M.: Mindful practice in action (II) : Cultivating habits of mind. Families, Systems, & Health 21:11-17, Mar. 22, 2002.
20. Langer E. J.: The Power of Mindful Learning. Cambridge, MA: Perseus Books, 1997.
21. Weick K. E., Roberts, K. H.: Collective mind in organizations: Heedful interrelating on flight decks. Adm Sci Q 38:357-381, Sep. 1993.
22. McDaniel R. R., Jr., Walls M. E.: Diversity as a management strategy for organizations: A view through the lenses of chaos and quantum theories. Journal of Management Inquiry 6 (4) :371-383, 1997.
23. Schön DA.: The Reflective Practitioner. New York City: Basic Books, 1983.
24. Epstein R. M.: Self-monitoring in clinical practice: A challenge for medical educators, J Contin Educ Health Prof 28:5-13, Winter 2008.
25. Weick K. E.: Sense-making in Organizations. Thousand Oaks, CA: Sage Publications, 1995.
26. March J. G., Sproull L. S., Tasmuz M.: Learning from samples of one or fewer. Organization Science 2 (1) : 1-13, 1991.
27. Accreditation Council for Graduate Medical Education: Common Program Requirements: Competency and Assessment, http://www.acgme.org/outcome/comp/ compCPRL.asp (last accessed Jul. 27, 2009).
28. United States Medical Licensing Examination: Comprehensive Review of USMLE. Jun. 10, 2008. http://www.usmle.org/General-Information/review.html (last accessed Jul. 27, 2009).