Sustaining service excellence in the insurance industry: A Kenyan perspective

International Journal of Value Chain Management

Volumn 3, Issue 3, 2009, Pages 288-301

  Marwa, Simmy M ^a   Rand, Graham K ^b   Keoy, Kay Hooi ^c   Koh, S C Lenny ^d  

^a HBMe University   (United Arab Emirates)

^b LANCASTER UNIVERSITY   (United Kingdom)

^c Business Support International Services Limited   (Malaysia)

^d UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

Excellence; Industry; Insurance; Kenya; Sustainability

Indexed keywords

EID: 70349644462     PISSN: 17415357     EISSN: 17415365     Source Type: Journal    
DOI: 10.1504/IJVCM.2009.028604     Document Type: Article

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