Punctuated process modelling of information systems development: An illustration from a mid-sized enterprise

Communications of the Association for Information Systems

Volumn 24, Issue 1, 2009, Pages 673-700

  Newman, Mike ^a   Zhu, Shanshan ^b  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b KPMG   (Netherlands)

Author keywords

Information systems; ISD; Punctuated equilibrium; Social process; Socio technical systems; Success and failure

Indexed keywords

INFORMATION USE; MANAGEMENT INFORMATION SYSTEMS;

CRITICAL INCIDENTS; INFORMATION SYSTEMS DEVELOPMENT; MEDIUM SIZED ENTERPRISE; PROCESS MODELLING; PUNCTUATED EQUILIBRIUM; SOCIAL PROCESS; SOCIOTECHNICAL SYSTEMS; SPECIFIC INFORMATION;

INFORMATION SYSTEMS;

EID: 70349303130     PISSN: 15293181     EISSN: None     Source Type: Journal    
DOI: 10.17705/1cais.02439     Document Type: Article

References (47)

1. Ashby, W. R. (1960). Design for a Brain. New York: Wiley.
2. BBC News. (2006). http://news.bbc.co.uk/1/hi/health/5084596.stm (accessed 16.06.06).
3. Beynon-Davies, P. (1999). "Human Error and Information Systems Failure: The Case of the London Ambulance Service Computer-Aided Despatch System Project," Interacting with Computers (11) 6, pp. 699-720.
4. Brown, A. D., and M. R. Jones. (1998). "Doomed to Failure: Narratives of Inevitability and Conspiracy in a Failed IS Project," Organization Studies, Berlin, (19)1, pp. 73-88.
5. Burke, R., B. Kenney, K. Kott, and K. Pflueger. (2001). "Success or Failure: Human Factors in Implementing New Systems," http://www.educause. edu/ir/library/pdf/EDU0152.pdf.
6. Creswell, J. W. (1994). Research Design: Qualitative and Quantitative Approaches, SAGE Publications.
7. De Abreu, A. F., and D. W. Conrath. (1993). "The Role of Stakeholders Expectations in Predicting Information Systems Implementation Outcomes," Proceedings of Conference on Computer Personnel Research, pp. 408-415.
8. De Wit, A. (1988). "Measurement of Project Success; International Journal of Project Management (6)3, August, pp.164-170.
9. Eglizeau, C., O. Frey, and M. Newman. (1986). "SOCRATE: an Implementation Debacle," Proceedings of the 4th European Conference on Information Systems, June, Portugal.
10. Gersick, C. J. G. (1991). "Revolutionary Change Theories: A Multilevel Exploration of the Punctuated Equilibrium Paradigm," Academy of Management Review (16)1, pp.10-36.
11. Gummesson, E. (1991). Qualitative Methods in Management Research, Revised Edition, SAGE Publications.
12. Hamel, J., S. Dufour, and D. Fortin. (1993). "Case Study Methods," Qualitative Research Methods, Vol.32, SAGE Publications.
13. IT Cortex Statistics. (2004). http://www.it-cortex.com.
14. Kanter, J., and J. J. Walsh. (2004). "Toward More Successful Project Management," Information Systems Management (21)2, pp.16-21.
15. Keil, M., and D. Robey. (1999). "Turning Around Troubled Software Projects: An Exploratory Study of the De- escalation of Commitment to Failing Courses of Action," Journal of Management Information Systems (15)4, pp. 63-87.
16. Klein, H., and M. Myers. (1999). "A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems," MIS Quarterly (23)1, pp. 67-94.
17. Kwon, T. H., and R. W. Zmud. (1987). "Unifying the Fragmented Models of Information System Implementation," in Borland, R. J., and R. Hirschheim, (Eds), Critical Issues in IS Research, John Wiley & Sons Ltd, Chichester.
18. Langley, A. (1999). "Strategies for Theorizing from Process Data," Academy of Management Review (24)4, pp. 691-710.
19. Leavitt, H. J. (1965). "Applied Organizational Change in Industry: Structural, Technical and Humanistic Approaches," in March, J. G., (Ed) Handbook of Organization, Rand McNally, Chicago.
20. Lewin, K. (1951). Field Theory in Social Science: Selected Papers, (Cartwright, D., Ed.), New York: Harper.
21. Lyytinen, K. (1987). "Different Perspectives on Information Systems: Problems and Solutions," ACM Computing Surveys (19)1, pp. 5-44.
22. Lyytinen K., and D. Robey. (1999). "Learning Failure in Information System Development," Information Systems Journal (9)2, pp. 85-101.
23. Lyytinen, K. and M. Newman. (2008). "Explaining information Systems Change: A Punctuated Socio-Technical Change Model," European Journal of Information Systems (17)6 pp. 589-613.
24. Mahajan, S. (2004). "Information, Communications and Technology, 1992-2001," Office for National Statistics, http://www.statistics.gov.uk/ articles/economic rends/ET603mahajan.pdf.
25. Markus, L. and D. Robey. (1983). "The Organizational Validity of Management Information Systems," Human Relations (36)3 pp. 203-226.
26. McManus, J., and T. Wood-Harper. (2003). "Information Systems Project Management: The Price of Failure," Management Services, May, (47)5, pp.16-19.
27. Miles, M. B. and A. M. Huberman. (1984). Qualitative Data Analysis: A Sourcebook of New Methods. Beverly Hills: Sage Publications.
28. Mitev, N. N. (1996). "More than a Failure? The Computerised Reservation Systems at French Railways," Information Technology & People (9)4, pp. 8-19.
29. Myers, M. and M. Newman. (2007). "The Qualitative Interview in IS Research: Examining the Craft," Information and Organization (17)1, pp. 2-26.
30. National Statistics. (2004). "Economic Trends 609," August, http://www.statistics.gov.uk/downloads/theme economy/ET609.pdf.
31. Newman, M., and D. Robey. (1992). "A Social Process Model of User-Analyst Relationships," MIS Quarterly, June, pp. 249-266.
32. Newman, M., and S. Zhu. (2005). "A Contextualised Socio-technical Process Approach to ISD," In K. Soliman (ed.) Information Management in Modern Enterprises: Issues and Solutions, IBIMA ISBN: 0-9753393-3-8.
33. Newman, M. and Y. Zhao. (2008). "The Process of ERP Implementation and BPR: A Tale from Two Chinese SMEs," Information Systems Journal (18)4, pp. 405-426.
34. Orlikowski, W. J. (1992). "The Duality of Technology: Rethinking the Concept of Technology in Organizations," Organization Science (3) 3, pp. 398-427.
35. Orlikowski, W. J., and J. D. Hofman. (1997). "An Improvisational Model for Change Management: The Case of Groupware Technologies," Sloan Management Review (38)2, pp.11 -21.
36. Pan, S. L., G. Pan, M. Newman, and D. Flynn. (2006). "Escalation and De-escalation of Commitment to Information Systems Projects: Insights from a Post-implementation Evaluation Model," European Journal of Operations Research (173)3, pp. 1139-1160.
37. Pentland, B. (1999). "Building Process Theory with Narrative: From Description to Explanation ," Academy of Management Review (24)4, pp. 711-724.
38. Pettigrew, A. (1990). "Longitudinal Field Research on Change: Theory and Practice," Organization Science (1)3, pp. 267-292.
39. Pettigrew, A. (1992). "The Character and Significance of Strategy Process Research," Strategic Management Journal (13), pp. 5-16.
40. Poon, P., and C. Wagner. (2001). "Critical Success Factors Revisited: Success and Failure Cases of Information Systems for Senior Executives," Decision Support Systems (30)4, pp. 393-418.
41. Robey, D., and M. Newman. (1996). "Sequential Patterns in Information Systems Development: An Application of a Social Process Model," ACM Transactions on Information Systems (14)1, Jan, pp. 30-63.
42. Rockart, J. (1988). "The Line Takes Leadership: IS Management in a Wired Society," Sloan Management Review, Summer, pp. 57-64.
43. Rubin, H. J., and I. S. Rubin. (2005). Qualitative Interviewing: The Art of Hearing Data, (2nd ed.). Thousand Oaks, CA: Sage.
44. Somers, T. M., and K. Nelson. (2001). "The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementation," IEEE, Proceedings of the 34th Hawaii International Conference on System Sciences, Vol.8, http://csdl.computer.org/comp/proceedings/ hicss/2001/0981/08/09818016.pdf.
45. Strauss, A., and J. Corbin. (1998). Basics of Qualitative Research Techniques and Procedures for Developing Grounded Theory, SAGE Publications Ltd., Thousand Oaks, CA, USA.
46. Tushman, M. L., and P. Anderson. (1986). "Technological Discontinuities and Organizational Environments," Administrative Science Quarterly (31)3, pp. 439-465.
47. Umble, E. J., R. R. Haft, and M. M. Umble. (2003). "Enterprise Resource Planning: Implementation Procedures and Critical Success Factors," European Journal of Operational Research (146)2, pp. 241-257.