A contextualised socio-technical process approach to ISD

Information Management in Modern Enterprise: Issues and Solutions - Proceedings of the 4th International Business Information Management Association Conference, IBIMA 2005

Volumn 1, Issue , 2005, Pages 73-86

  Newman, Mike ^a,b   Zhu, Shanshan ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b UNIVERSITY OF AGDER   (Norway)

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION MANAGEMENT;

IMPLEMENTATION PROCESS; INFORMATION SYSTEMS DEVELOPMENT; PROCESS APPROACH; PROJECT IMPLEMENTATION; PROJECT SUCCESS AND FAILURE; PUNCTUATED EQUILIBRIUM; RESEARCH QUESTIONS; SOCIO-TECHNICAL CHANGES;

RESEARCH;

EID: 84903641679     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (56)

1. Al-Muharfi, A. A., Lyytinen, K., and Newman, M., (2004) A Parallel Analysis of an ERP project and Organizational Work-Lines Interactions: Towards a Contextual Model of a Socio-Technical Change Process, Unpublished Working Paper, Manchester School of Accounting and Finance, University of Manchester
2. Armenakis, A. A., and Bedeian, A., G., (1999) Organisational Change: A Review of Theory and Research in the 1990s, Journal of Management, Vol.25, No.3, pp.293-315
3. Baker, B., (1997) Great Expectations:Turning Failure into Success-and Vice Versa, PM Network, May, pp.25-28
4. Barnett, W. P., and Carroll, G. R., (1995) Modeling Internal Organizational Change, Annual Review of Sociology, Palo Alto, Vol.21, pp.217-236
5. Beynon-Davies, P., (1999) Human Error and Information Systems Failure: the Case of the London Ambulance Service Computer-Aided Despatch System Project, Interacting with Computers, Vol.11, Iss.6, pp.699-720
6. Borum, F., and Christiansen, J. K., (1993) Actors and Structures in IS Projects: What Makes Implementation Happen, Scandinavian Journal of Management, Vol.9, No.1, pp.5-28
7. Burke, R., Kenney, B., Kott, K., and Pflueger, K., (2001) Success or Failure: Human Factors in Implementing New Systems, http://www.educause.edu/ir/library/pdf/EDU0152.pdf
8. Carnall, C. A., (1986) Managing Strategic Change: An Integrated Approach, Long Range Planning, Vol.19, No.6, pp.105-115
9. Clark, L., (2004) IT to Drive Business Change in UK Councils, Computer Weekly, Apr 27, ABI/INFORM Trade & Industry, pg.6
10. Dauphinais, B., (1995) When Bad Things Happen to Good Projects, Across the Board, New York, Nov/Dec, Vol.32, Iss.10, pp.46-50
11. De Abreu, A. F., and Conrath, D. W., (1993) The Role of Stakeholders Expectations in Predicting Information Systems Implementation Outcomes, Proceedings of Conference on Computer Personnel Research, pp.408-415
12. De Wit, A., (1988) Measurement of Project Success, International Journal of Project Management, Vol.6, Iss.3, August, pp.164-170
13. Eglizeau, C., Frey, O., and Newman, M., (1986) SOCRATE: an Implementation Debacle, Proceedings of the 4th European Conference on Information Systems, June, Portugal
14. Field, T., (1997) When Bad Things Happen to Good Projects, CIO, Framingham, Oct 15, Vol.11, Iss.2, pp.54-59
15. Gersick, C. J. G., (1991) Revolutionary Change Theories: A Multilevel Exploration of the Punctuated Equilibrium Paradigm, Academy of Management Review, Vol.16, No.1, pp.10-36
16. Harrington, J., (1991) Organizational Structure and Information Technology, Business Information Technology Series, Prentice Hall
17. Hoffman, T., (2003) Corporate Execs Try New Ways to Align IT with Business Units, ComputerWorld, http://www.computerworld.com/managementto pics/management/story/0,10801,86466,00.html? from=story_picks
18. Hulme, M. R., (1997) Procurement Reform and MIS project Success, International Journal of Purchasing and Materials Management, Winter, Vol.33, Iss.1, pp.2-7
19. Hyde, A., (2002) Defining IT Project Success and Failure, BCS Review, http://www.bcs.org/review02/articles/info_man/hyde.htm
20. IT Cortex Statistics, (2004) http://www.it-cortex.com
21. Kanter, J., and Walsh, J. J., (2004) Toward More Successful Project Management, Information Systems Management, Vol.21, Iss.2, pp.16-21
22. Kuruppuarachchi, P. R., Mandal, P., and Smith, R., (2002) IT Project Implementation Strategies for Effective Changes: A Critical Review, Logistics Information Management, Vol.15, No.2, pp.126-137
23. Kwon, T. H., and Zmud, R. W., (1987) Unifying the Fragmented models of Information System Implementation, in Borland, R. J., and Hirschheim, R., (Eds), Critical Issues in IS Research, John Wiley & Sons Ltd, Chichester
24. Langley, A. (1999) Strategies for Theorizing from Process Data, Academy of Management Review (24:4), pp. 691-710
25. Leavitt, H. J., (1965) Applied Organisational Change in Industry: Structural, Technical and Humanistic Approaches, in March, J. G., (Ed) Handbook of Organization, Rand McNally, Chicago
26. Leicht, M., (1999) Managing User Expectations, http://www.umsl.edu/~sauter/analysis/user_exp ectations.html
27. Levasseur, R. E., (2001) People Skills:Change Management Tools-Lewin's Change Model, Interfaces, Linthicum, Jul/Aug, Vol.31, Iss.4, pp.71-73
28. Lewin, K., (1951) Field Theory in Social Science: Selected papers, (Cartwright, D., Ed.), New York: Harper
29. Lyytinen, K., (1987) Different Perspectives on Information Systems: Problems and Solutions, ACM Computing Surveys, Vol.19, No.1, pp.5-44
30. Lyytinen, K., and Newman, M., (2004) Punctuated Equilibrium, Process Models and Information System Evolution: Towards a Socio-Technical Deep Structure of Information System Evolution, Unpublished Working Paper, Manchester School of Accounting and Finance, University of Manchester
31. Maguire, S., (2002) Identifying Risks During Information System Development:Managing the Process, Information Management & Computer Security, 10/3, pp.126-134
32. McManus, J., and Wood-Harper, T., (2003) Information Systems Project Management: The Price of Failure, Management Services, May, 47/5, pp.16-19
33. Mintzberg, H., and Quinn, J. B., (1991) The Strategy Process: Concepts, Context and Causes, Prentice-Hall, London
34. Mitev, N. N., (1996) More than a Failure? The Computerised Reservation Systems at French Railways, Information Technology & People, Vol.9, No.4, pp.8-19
35. Mohr, L. B., (1982) Explaining Organizational Behaviour, Jossey-Bass, San Francisco, CA
36. Newman, M., and Robey, D., (1992) A Social Process Model of User-Analyst Relationships, MIS Quarterly, June, pp.249-266
37. Orlikowski, W. J., and Hofman, J. D., (1997) An Improvisational Model for Change Management: The Case of Groupware Technologies, Sloan Management Review, Vol.38, Iss.2, pp.11-21
38. Pentland, B. (1999) Building Process Theory with Narrative: From Description to Explanation, Academy of Management Review (24:4), pp. 711-724
39. Pettigrew, A., (1990) Longitudinal Field Research on Change: Theory and Practice, Organization Science, Vol.1, No.3, pp.267-292
40. Poon, P., and Wagner, C., (2001) Critical Success Factors Revisited: Success and Failure Cases of Information Systems for Senior Executives, Decision Support Systems, Vol.30, Iss.4, pp.393-418
41. Robey, D., and Newman, M., (1996) Sequential Patterns in Information Systems Development: An Application of a Social Process Model, ACM Transactions on Information Systems, Vol.14, No.1, Jan, pp.30-63
42. Rockart, J., (1988) The Line Takes Leadership-IS Management in a Wired Society, Sloan Management Review, Summer, pp.57-64
43. Rockart, J. F., Earl, M. J., and Ross, J. W., (1996) Eight Imperatives for the New IT Organization, Sloan Management Review, Fall, Vol.38, Iss.1, pp.43-55
44. Rosch, E., (2002) Lewin's Field Theory as Situated Action in Organisational Change, Organisational Development Journal, Chesterland, Vol.20, Iss.2, pp.8-13
45. Sharratt, P. N., and Choong, P. M., (2002) A Life-cycle Framework to Analyse Business Risk in Process Industry Projects, Journal of Cleaner Production, Vol.10, Iss.5, pp.479-493
46. Sheppard, J. P., (1995) A Resource Dependence Approach to Organisational Failure, Social Science Research, Vol.24, Iss.1, pp.28-62
47. Somers, T. M., and Nelson, K., (2001) The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementation, IEEE, Proceedings of the 34th Hawaii International Conference on System Sciences, Vol.8, http://csdl.computer.org/comp/proceedings/hics s/2001/0981/08/09818016.pdf
48. Szajna, B., and Scamell, R. W., (1993) The Effects of Information System User Expectations on Their Performance and Perceptions, MIS Quarterly, December, Vol.17, Iss.4, pp.493-516
49. Thach, L., and Woodman, R. W., (1994) Organisational Change and Information Technology: Managing on the Edge of Cyberspace, Organisational Dynamics, Vol.23, Iss.1, Summer, pp.30-46
50. The Standish Group, (1994) The Chaos Report, http://www.standishgroup.com/sample_research /chaos_1994_1.php
51. The Standish Group, (2001) Extreme Chaos, http://www.standishgroup.com/sample_research /PDFpages/extreme_chaos.pdf
52. Tushman, M. L., and Anderson, P., (1986) Technological Discontinuities and Organisational Environments, Administrative Science Quarterly, Vol.31, No.3, pp.439-465
53. Umble, E. J., Haft, R. R., and Umble, M. M., (2003) Enterprise Resource Planning:Implementation Procedures and Critical Success Factors, European Journal of Operational Research, Vol.146, Iss.2, pp.241-257
54. Walsham, G., (2001) Making a World of Difference-IT in a Global Context, John Wiley & Sons Ltd
55. Ward, J., and Peppard, J., (2002) Strategic Planning for Information Systems, 3rd edition, John Wiley & Sons Ltd
56. Winklhofer, H., (2001) Organisational Change as a Contributing Factor to IS Failure, IEEE, http://www.hicss.hawaii.edu/HICSS_34/PDFs/OSPMT05.pdf