Establishment and application of performance measure indicators for universities

The TQM Journal

Volumn 21, Issue 3, 2009, Pages 220-235

  Chen, ShunHsing ^a   Wang, HuiHua ^b   Yang, KingJang ^c  

^a YU DA UNIVERSITY   (Taiwan)

^b CHIN MIN INSTITUTE OF TECHNOLOGY   (Taiwan)

^c CHUNG HUA UNIVERSITY   (Taiwan)

Author keywords

Balanced scorecard; Delphi method; Performance management; Performance measures; Universities

Indexed keywords

BALANCED SCORECARD; DELPHI METHOD; PERFORMANCE MANAGEMENT; PERFORMANCE MEASURES; UNIVERSITIES;

BENCHMARKING; COMPETITION; DECISION MAKING; SOCIETIES AND INSTITUTIONS; TECHNOLOGICAL FORECASTING; WASTE DISPOSAL;

EDUCATION;

EID: 70249090428     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542730910953004     Document Type: Article

References (33)

1. American International Education Foundation (2004), available at: www.uscampus.com.tw/research_options/build_understand/build_article1.htm.
2. Australia Higher Education Institutions (2000), available at: www.detya.gov.au/highered/statpubs.htm.
3. CVCP/UGC (1986), Performance Indicators in Universities: A First Statement by Joint CVCP/UGC, Working Group, CVCP, London.
4. CVCP/UGC (1987), University Management Statistics and Performance Indicators: UK Universities, University Statistics Records, London.
5. Chen, H.C. (1997), University Evaluation, Wu-Nan Bookstore, Taipei.
6. Chian, F.M. and Lee, C.M. (2001), Development and Framework of National Education Indicator System: Modern Education Indicators, Hsue-Fu Culture, Taipei.
7. Cuenin, S. (1986), “International study of the development of performance indicators in higher education”, paper presented at OECD, IMHE Project, Special Topic Workshop.
8. Donald, J.G. (1984), “Quality indicator for faculty evaluation”, Assessment and Evaluation in Higher Education, Vol. 9, pp. 41-52.
9. Druker, P.F. (1990), Managing the Non-profit Organization: Principles and Practices, Harper Collins, New York, NY.
10. Elliott, E.J. (1991), Education Courts: An Indicator System to Monitor The Nation's Educational Health, Acting Commissioner of Education Statistics, Washington, DC.
11. Fitz-Gibbon, C. (1996), Monitoring Education-Indicators, Quality and Effectiveness, Cassell, London.
12. Hubbard, D. (1994), “Can higher education learn from factors?”, Quality Progress, Vol. 82 No. 5, pp. 93-97.
13. Johnes, J. (1996), “Performance assessment in higher education in Britain”, European Journal of Operational Research, Vol. 89 No. 1, pp. 18-33.
14. Johnes, J. and Taylor, J. (1990), Performance Indicators in Higher Education: Buckingham, The Society for Research into Higher Education & Open University, Buckingham.
15. Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard measures that drive performance”, Harvard Business Review, Vol. 70, pp. 71-79.
16. Kaplan, R.S. and Norton, D.P. (1996 a), “Linking the balanced scorecard to strategy”, California Management Review, Vol. 39 No. 1, pp. 53-79.
17. Kaplan, R.S. and Norton, D.P. (1996 b), The Balanced Scorecard: Translating Strategy into Action, Harvard Business School Press, Boston, MA.
18. Kaplan, R.S. and Norton, D.P. (2001 a), The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, Harvard Business School Press, Boston, MA.
19. Kaplan, R.S. and Norton, D.P. (2001 b), “Transforming the balanced scorecard from performance measurement to strategic management: Part I”, Accounting Horizons, Vol. 15 No. 1, pp. 87-104.
20. Kaplan, R.S. and Norton, D.P. (2001 c), “Transforming the balanced scorecard from performance measurement to strategic management: Part II”, Accounting Horizons, Vol. 15 No. 2, pp. 147-160.
21. Lawrence, J.J. and Mc Cullough, M.A. (2001), “A conceptual framework for guaranteeing higher education”, Quality Assurance in Education, Vol. 9 No. 3, pp. 139-152.
22. MBNAQ (2004), available at: www.usnews.com/usnews/edu/eduhome.htm.
23. MOE Highest Commander (2003), “University evaluation”, available at: www.high.edu.tw/01/01.htm.
24. Morse, R.J. and Flanigan, S.M. (2002), “How we rank schools”, US News & World Reports, available at: www.usnews.com/usnews/edu/college/rankings/about/02cbrank.htm (accessed January 23, 2002).
25. Niven, P.R. (2002), Balanced Scorecard Step by Step, Wiley, New York, NY.
26. Perkins, J.A. (1973), The University as an Organization, Mc Graw-Hill, New York, NY.
27. Sahney, S., Banwet, D.K. and Karunes, S. (2004), “Conceptualizing total quality management on higher education”, The TQM Magazine, Vol. 16 No. 2, pp. 145-159.
28. Spee, A. and Bormans, R. (1992), “Performance indicators in government institutional relations: the conceptual framework”, Higher Education Management, Vol. 4 No. 2, pp. 139-155.
29. Tang, K.H. and Zairi, M. (1998), “Benchmarking quality implementation in a service context; a comparative analysis of financial services and institutions of higher education: Part II”, Total Quality Management, Vol. 9 No. 7, pp. 539-552.
30. Tang, Y. (2001), “Describe higher education operation strategy analysis: use SWOT as example”, Kao-Hosing University Education Journal, Vol. 17, pp. 147-161.
31. Vazzana, G.S., Winter, J.K. and Winter, K.K. (1997), “Can TQM fill a gap in higher education?”, Journal of Education for Business, Vol. 73 No. 3, pp. 313-6.
32. Wang, P.C. (1993), “Study on higher education performance indicator”, unpublished doctoral dissertation, National University of Cheng-Chi, Cheng-Chi.
33. Yang, C.C. and Chen, S.H. (2004), “The establishment of performance indicators for the evaluation of higher education”, paper presented at 2004 Conference on Chinese Society for Quality, Kao-Hosing.