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Volumn , Issue , 2008, Pages 100-114

A semi-automatic semantic annotation and authoring tool for a library help desk service

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EID: 69849103658     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-59904-877-2.ch007     Document Type: Chapter
Times cited : (7)

References (26)
  • 1
    • 0028401306 scopus 로고
    • Case-based reasoning: Foundational issues, methodological variations, and system approaches
    • Aamodt, A., & Plaza, E. (1994). Case-based reasoning: Foundational issues, methodological variations, and system approaches. AI Commuications, 7(1), 39-59.
    • (1994) AI Commuications , vol.7 , Issue.1 , pp. 39-59
    • Aamodt, A.1    Plaza, E.2
  • 3
    • 0034139020 scopus 로고    scopus 로고
    • Knowledge engineering for an intelligent case-based system for help desk operations
    • Chan, C., Chen, L.-L., & Geng, L. (2000). Knowledge engineering for an intelligent case-based system for help desk operations. Expert Systems with Applications, 18(2), 125-132.
    • (2000) Expert Systems with Applications , vol.18 , Issue.2 , pp. 125-132
    • Chan, C.1    Chen, L.-L.2    Geng, L.3
  • 5
    • 0034159719 scopus 로고    scopus 로고
    • An integrated help support for customer services over the World Wide Web: A case study
    • Foo, S., Hui, S. C., Leong, P. C., & Liu, S. (2000). An integrated help support for customer services over the World Wide Web: A case study. Computers in Industry, 41(2), 129-145.
    • (2000) Computers in Industry , vol.41 , Issue.2 , pp. 129-145
    • Foo, S.1    Hui, S.C.2    Leong, P.C.3    Liu, S.4
  • 7
    • 0343897982 scopus 로고    scopus 로고
    • The development and utilization of the case-based help-desk support system Homer
    • Goker, M., & Roth-Berghofer, T. (1999). The development and utilization of the case-based help-desk support system Homer. Engineering Applications of Artificial Intelligence, 12(6), 665-680.
    • (1999) Engineering Applications of Artificial Intelligence , vol.12 , Issue.6 , pp. 665-680
    • Goker, M.1    Roth-Berghofer, T.2
  • 14
    • 0030246112 scopus 로고    scopus 로고
    • A self-improving help desk service system using case-based reasoning techniques
    • Kai, H., Raman, P., Carlisle, W., & Cross, J. (1996). A self-improving help desk service system using case-based reasoning techniques. Computers in Industry, 30(2), 113-125.
    • (1996) Computers in Industry , vol.30 , Issue.2 , pp. 113-125
    • Kai, H.1    Raman, P.2    Carlisle, W.3    Cross, J.4
  • 16
    • 0025489075 scopus 로고
    • The self-organizing map
    • Kohonen, T. (1990). The self-organizing map. Proceedings of the IEEE, 78(9), 1464-1480.
    • (1990) Proceedings of the IEEE , vol.78 , Issue.9 , pp. 1464-1480
    • Kohonen, T.1
  • 26
    • 0342496152 scopus 로고
    • Development of a case-based expert system: Application to a service coordination problem
    • Yoon, Y., & Acree, A.D. (1993). Development of a case-based expert system: application to a service coordination problem. Expert Systems with Applications, 6, 77-85.
    • (1993) Expert Systems with Applications , vol.6 , pp. 77-85
    • Yoon, Y.1    Acree, A.D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.