-
1
-
-
0027563724
-
Patient satisfaction: What we know about and what we still need to explore
-
Arahoney L. Strasser S: Patient satisfaction: What we know about and what we still need to explore. Med Care Rev 50:49-79, 1993
-
(1993)
Med Care Rev
, vol.50
, pp. 49-79
-
-
Arahoney, L.1
Strasser, S.2
-
2
-
-
0027465499
-
The need for another look at the patient in general practice satisfaction surveys
-
Hopton JL, Howie JGR, Porter AMD: The need for another look at the patient in general practice satisfaction surveys. Fam Pract 10:82-87, 1993
-
(1993)
Fam Pract
, vol.10
, pp. 82-87
-
-
Hopton, J.L.1
Howie, J.G.R.2
Porter, A.M.D.3
-
3
-
-
0028366604
-
Quality judgements by patients on general practice care: A literature analysis
-
Wensing M, Grol R, Smits A: Quality judgements by patients on general practice care: A literature analysis. Soc Sci Med 38:45-53, 1994
-
(1994)
Soc Sci Med
, vol.38
, pp. 45-53
-
-
Wensing, M.1
Grol, R.2
Smits, A.3
-
4
-
-
0021262301
-
Patients' perceptions of care: Measurement of quality and satisfaction
-
Oberst MR: Patients' perceptions of care: Measurement of quality and satisfaction. Cancer 53:2366-2375, 1984
-
(1984)
Cancer
, vol.53
, pp. 2366-2375
-
-
Oberst, M.R.1
-
5
-
-
0027030654
-
Physician-patient satisfaction: Equity in the health services encounter
-
Koehler WF, Fottler MD, Swan JE: Physician-patient satisfaction: Equity in the health services encounter. Med Care Rev 49:455-484, 1992
-
(1992)
Med Care Rev
, vol.49
, pp. 455-484
-
-
Koehler, W.F.1
Fottler, M.D.2
Swan, J.E.3
-
6
-
-
0030478318
-
Physicians' attitudes toward using patient reports to assess quality of care
-
Covinsky KE, Bates CK, Davis RB, et al: Physicians' attitudes toward using patient reports to assess quality of care. Acad Med 71:1353-1356, 1996
-
(1996)
Acad Med
, vol.71
, pp. 1353-1356
-
-
Covinsky, K.E.1
Bates, C.K.2
Davis, R.B.3
-
7
-
-
84946638673
-
A scale for measuring attitudes toward student health services
-
Franklin B, McLemore S: A scale for measuring attitudes toward student health services. J Psychol 66:143-147, 1967
-
(1967)
J Psychol
, vol.66
, pp. 143-147
-
-
Franklin, B.1
McLemore, S.2
-
9
-
-
0016164952
-
Scale for the measurement of satisfaction with medical care: Modifications in content, format and scoring
-
Zyzanski S, Hulka B, Cassel J: Scale for the measurement of satisfaction with medical care: Modifications in content, format and scoring. Med Care 12:611-620, 1974
-
(1974)
Med Care
, vol.12
, pp. 611-620
-
-
Zyzanski, S.1
Hulka, B.2
Cassel, J.3
-
10
-
-
0029087311
-
Process and outcomes in general practice consultations: Problems in defining high quality care
-
Winefield, Murrell, Clifford J: Process and outcomes in general practice consultations: Problems in defining high quality care. Soc Sci Med 41:969-975, 1995
-
(1995)
Soc Sci Med
, vol.41
, pp. 969-975
-
-
Winefield1
Murrell2
Clifford, J.3
-
11
-
-
0029958039
-
Characteristics of practices, general practitioners and patients related to levels of patients' satisfaction with consultations
-
Baker R: Characteristics of practices, general practitioners and patients related to levels of patients' satisfaction with consultations. Br J Gen Pract 46:601-605, 1996
-
(1996)
Br J Gen Pract
, vol.46
, pp. 601-605
-
-
Baker, R.1
-
12
-
-
0025368329
-
Cancer patient satisfaction with care
-
Wiggers JH, Donovan KO, Redman S, et al: Cancer patient satisfaction with care. Cancer 66:610-616, 1990
-
(1990)
Cancer
, vol.66
, pp. 610-616
-
-
Wiggers, J.H.1
Donovan, K.O.2
Redman, S.3
-
13
-
-
0025676674
-
Development of a questionnaire to assess patients' satisfaction with consultations in general practice
-
Baker R: Development of a questionnaire to assess patients' satisfaction with consultations in general practice. Br J Gen Pract 40:487-490, 1990
-
(1990)
Br J Gen Pract
, vol.40
, pp. 487-490
-
-
Baker, R.1
-
14
-
-
0018052259
-
The Medical interview satisfaction scale: Development of a scale to measure patient perceptions of physician behavior
-
Wolf MH, Putnam SM, James SA, et al: The Medical Interview Satisfaction Scale: Development of a scale to measure patient perceptions of physician behavior. J Behav Med 1:391-401, 1978
-
(1978)
J Behav Med
, vol.1
, pp. 391-401
-
-
Wolf, M.H.1
Putnam, S.M.2
James, S.A.3
-
16
-
-
0022339572
-
The multidimensionality of patient satisfaction with a clinic visit
-
Linder-Pelz S, Struening EL: The multidimensionality of patient satisfaction with a clinic visit. J Community Health 10:42-54, 1985
-
(1985)
J Community Health
, vol.10
, pp. 42-54
-
-
Linder-Pelz, S.1
Struening, E.L.2
-
17
-
-
0030069879
-
Psychometric properties of a standardized-patient checklist and rating-scale used to assess interpersonal and communication skills
-
Cohen DS, Colliver JA, Marcy MS, et al: Psychometric properties of a standardized-patient checklist and rating-scale used to assess interpersonal and communication skills. Acad Med 71:S87-S89, 1996
-
(1996)
Acad Med
, vol.71
-
-
Cohen, D.S.1
Colliver, J.A.2
Marcy, M.S.3
-
18
-
-
0029765786
-
What do patients think about during their consultations? A qualitative study
-
Cromarty I: What do patients think about during their consultations? A qualitative study. Br J Gen Pract 46:525-528, 1996
-
(1996)
Br J Gen Pract
, vol.46
, pp. 525-528
-
-
Cromarty, I.1
-
19
-
-
0029021592
-
The impact of culture on perceptions of patient-physician satisfaction
-
Baider L, Ever-Hadani I, Kaplan De-Nour A: The impact of culture on perceptions of patient-physician satisfaction. Isr J Med Sci 31:179-185, 1995
-
(1995)
Isr J Med Sci
, vol.31
, pp. 179-185
-
-
Baider, L.1
Ever-Hadani, I.2
Kaplan De-Nour, A.3
-
20
-
-
0029031229
-
Exploring information-exchange in consultation: The patients' view of performance and outcomes
-
Frederikson LG: Exploring information-exchange in consultation: The patients' view of performance and outcomes. Patient Educ Counsel 25:237-246, 1995
-
(1995)
Patient Educ Counsel
, vol.25
, pp. 237-246
-
-
Frederikson, L.G.1
-
21
-
-
0031181917
-
Perceptions of physicians' skills
-
DiBartola LM, Kanter SL: Perceptions of physicians' skills. Acad Med 72:566-567, 1997
-
(1997)
Acad Med
, vol.72
, pp. 566-567
-
-
DiBartola, L.M.1
Kanter, S.L.2
-
22
-
-
0003477636
-
-
New Haven, CT, Yale University Press
-
Brody H: The Healer's Power. New Haven, CT, Yale University Press, 1992
-
(1992)
The Healer's Power
-
-
Brody, H.1
-
23
-
-
0020902432
-
Behavioural consequences of consumer dissatisfaction with medical care
-
Ware JE, Davies AR: Behavioural consequences of consumer dissatisfaction with medical care. Eval Program Plann 6:291-297, 1983
-
(1983)
Eval Program Plann
, vol.6
, pp. 291-297
-
-
Ware, J.E.1
Davies, A.R.2
-
24
-
-
0037993208
-
Patient satisfaction with health care: Intentions and change in plan
-
Sinf JH, Weiss BD: Patient satisfaction with health care: Intentions and change in plan. Eval Program Plann 14:299-306, 1991
-
(1991)
Eval Program Plann
, vol.14
, pp. 299-306
-
-
Sinf, J.H.1
Weiss, B.D.2
-
25
-
-
0027279282
-
Patients' ratings of outpatient visits in different practice settings: Results from the medical outcomes study
-
Rubin HR, Gandek B, Rogers WH, et al: Patients' ratings of outpatient visits in different practice settings: Results from the medical outcomes study. JAMA 270:835-840, 1993
-
(1993)
JAMA
, vol.270
, pp. 835-840
-
-
Rubin, H.R.1
Gandek, B.2
Rogers, W.H.3
-
27
-
-
0029974742
-
Patients' views towards care received from psychiatrists
-
Barker DA, Shergill SS, Higginson I, et al: Patients' views towards care received from psychiatrists. Br J Psychiatry 168:641-646, 1996
-
(1996)
Br J Psychiatry
, vol.168
, pp. 641-646
-
-
Barker, D.A.1
Shergill, S.S.2
Higginson, I.3
-
28
-
-
0019643329
-
How to survey patient satisfaction
-
Ware JE: How to survey patient satisfaction. Drug Intell Clin Pharm 15:892-899, 1981
-
(1981)
Drug Intell Clin Pharm
, vol.15
, pp. 892-899
-
-
Ware, J.E.1
-
29
-
-
0027401373
-
Validity and reliability of the FAMCARE scale: Measuring family satisfaction with advanced cancer care
-
Kristjanson LJ: Validity and reliability of the FAMCARE scale: Measuring family satisfaction with advanced cancer care. Soc Sci Med 36:693-701, 1993
-
(1993)
Soc Sci Med
, vol.36
, pp. 693-701
-
-
Kristjanson, L.J.1
-
30
-
-
0030816155
-
Measuring attributes of primary care: Development of a new instrument
-
Flocke SA: Measuring attributes of primary care: Development of a new instrument. J Fam Pract 45:64-74, 1997
-
(1997)
J Fam Pract
, vol.45
, pp. 64-74
-
-
Flocke, S.A.1
-
31
-
-
0028867568
-
Development of a questionnaire to measure patients' satisfaction with general practitioners' services
-
Grogan S, Conner M, Willits, et al: Development of a questionnaire to measure patients' satisfaction with general practitioners' services. Br J Gen Pract 45:525-529, 1995
-
(1995)
Br J Gen Pract
, vol.45
, pp. 525-529
-
-
Grogan, S.1
Conner, M.2
-
32
-
-
0031106739
-
Shifts in doctor-patient communication during a series of outpatient consultations in non-insulin-dependent diabetes mellitus
-
van Dulmen AM, Verhak PFM, Bilo HJG: Shifts in doctor-patient communication during a series of outpatient consultations in non-insulin-dependent diabetes mellitus. Patient Educ Counsel 30:227-237, 1997
-
(1997)
Patient Educ Counsel
, vol.30
, pp. 227-237
-
-
Van Dulmen, A.M.1
Verhak, P.F.M.2
Bilo, H.J.G.3
-
33
-
-
0030846790
-
First-onset psychotic illness: Patients' and relatives satisfaction with services
-
Leavey G, King M, Cole E, et al: First-onset psychotic illness: Patients' and relatives satisfaction with services. Br J Psychiatry 170:53-57, 1997
-
(1997)
Br J Psychiatry
, vol.170
, pp. 53-57
-
-
Leavey, G.1
King, M.2
Cole, E.3
-
34
-
-
0017805844
-
Effects of acquiescent response set on patient satisfaction ratings
-
Ware JE: Effects of acquiescent response set on patient satisfaction ratings. Med Care 16:327-336, 1978
-
(1978)
Med Care
, vol.16
, pp. 327-336
-
-
Ware, J.E.1
-
35
-
-
0021167119
-
Consensus methods: Characteristics and guidelines for use
-
Fink A, Kosecoff J, Chassin M, et al: Consensus methods: Characteristics and guidelines for use. Am J Pub Health 74:979-983, 1984
-
(1984)
Am J Pub Health
, vol.74
, pp. 979-983
-
-
Fink, A.1
Kosecoff, J.2
Chassin, M.3
-
36
-
-
0025486004
-
The PJHQ questionnaire: Exploratory factor analysis and empirical scale construction
-
Rubin HR, Ware JE Jr, Hays RD: The PJHQ questionnaire: Exploratory factor analysis and empirical scale construction. Med Care 28:S22-S29, 1990
-
(1990)
Med Care
, vol.28
-
-
Rubin, H.R.1
Ware J.E., Jr.2
Hays, R.D.3
-
37
-
-
0019841594
-
Measuring the quality of life of cancer patients: A concise QL-index for use by physicians
-
Spitzer WO, Dobson AJ, Hall J, et al: Measuring the quality of life of cancer patients: A concise QL-index for use by physicians. J Chron Dis 34:585-597, 1981
-
(1981)
J Chron Dis
, vol.34
, pp. 585-597
-
-
Spitzer, W.O.1
Dobson, A.J.2
Hall, J.3
-
38
-
-
84871472574
-
Critical review of existing visit-specific patient satisfaction questionnaires and comparison with a newly developed cancer patient-specific satisfaction questionnaire (PMH/PSQ-MD)
-
Orillia, Ontario, Canada, November 3-4
-
Loblaw DA, Bezjak A, Bunston T: Critical review of existing visit-specific patient satisfaction questionnaires and comparison with a newly developed cancer patient-specific satisfaction questionnaire (PMH/PSQ-MD). Presented at the Cancer Care Ontario Clinical Cancer Research Conference, Orillia, Ontario, Canada, November 3-4, 1997
-
(1997)
Cancer Care Ontario Clinical Cancer Research Conference
-
-
Loblaw, D.A.1
Bezjak, A.2
Bunston, T.3
-
39
-
-
0026102107
-
Estimating the reliability of continuous measures with Cronbach's alpha or the intraclass correlation coefficient: Toward the integration of two traditions
-
Bravo G, Potvin L: Estimating the reliability of continuous measures with Cronbach's alpha or the intraclass correlation coefficient: Toward the integration of two traditions. J Clin Epidemiol 44:381-390, 1991
-
(1991)
J Clin Epidemiol
, vol.44
, pp. 381-390
-
-
Bravo, G.1
Potvin, L.2
-
41
-
-
0030043640
-
Patient satisfaction with health care decisions: The satisfaction with decision scale
-
Holmes-Rovner M, Kroll J, Schmitt N, et al: Patient satisfaction with health care decisions: The Satisfaction with Decision Scale. Med Decis Making 16:58-64, 1996
-
(1996)
Med Decis Making
, vol.16
, pp. 58-64
-
-
Holmes-Rovner, M.1
Kroll, J.2
Schmitt, N.3
-
42
-
-
0017705596
-
Physician conduct and other factors that affect consumer satisfaction with medical care
-
Doyle BJ, Ware JE Jr: Physician conduct and other factors that affect consumer satisfaction with medical care. J Med Educ 52:793-801, 1977
-
(1977)
J Med Educ
, vol.52
, pp. 793-801
-
-
Doyle, B.J.1
Ware J.E., Jr.2
-
43
-
-
0021084246
-
The structure of a hospital's image
-
Zeev BS: The structure of a hospital's image. Med Care 21:943-954, 1983
-
(1983)
Med Care
, vol.21
, pp. 943-954
-
-
Zeev, B.S.1
-
44
-
-
0029791756
-
Comparison of patient satisfaction with ambulatory visits in competing health care delivery settings in Geneva, Switzerland
-
Perneger TV, Etter J, Raetzo M, et al: Comparison of patient satisfaction with ambulatory visits in competing health care delivery settings in Geneva, Switzerland. J Epidemiol Community Health 50:463-468, 1996
-
(1996)
J Epidemiol Community Health
, vol.50
, pp. 463-468
-
-
Perneger, T.V.1
Etter, J.2
Raetzo, M.3
-
45
-
-
0031182740
-
The relationship of patient satisfaction with care and clinical outcomes
-
Kane RL, Maciejewszki M, Finch M: The relationship of patient satisfaction with care and clinical outcomes. Med Care 35:714-730, 1997
-
(1997)
Med Care
, vol.35
, pp. 714-730
-
-
Kane, R.L.1
Maciejewszki, M.2
Finch, M.3
-
46
-
-
0030049578
-
Use of the consultation satisfaction questionnaire to examine patients' satisfaction with general practitioners and community nurses: Reliability, replicability and discriminant validity
-
Poulton BC: Use of the consultation satisfaction questionnaire to examine patients' satisfaction with general practitioners and community nurses: Reliability, replicability and discriminant validity. Br J Gen Pract 46:26-31, 1996
-
(1996)
Br J Gen Pract
, vol.46
, pp. 26-31
-
-
Poulton, B.C.1
-
47
-
-
0027731119
-
Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines
-
Guillemin F, Bombardier C, Beaton D: Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines. J Clin Epidemiol 46:1412-1432, 1993
-
(1993)
J Clin Epidemiol
, vol.46
, pp. 1412-1432
-
-
Guillemin, F.1
Bombardier, C.2
Beaton, D.3
-
48
-
-
0029021592
-
The impact of culture on perceptions of patient-physician satisfaction
-
Baider L, Ever-Hadani P, De-Nour AK: The impact of culture on perceptions of patient-physician satisfaction. Isr J Med Sci 31:179-185, 1995
-
(1995)
Isr J Med Sci
, vol.31
, pp. 179-185
-
-
Baider, L.1
Ever-Hadani, P.2
De-Nour, A.K.3
-
49
-
-
0021982047
-
A methodological framework for assessing health indices
-
Kirshner B, Guyatt G: A methodological framework for assessing health indices. J Chron Dis 38:27-36, 1985
-
(1985)
J Chron Dis
, vol.38
, pp. 27-36
-
-
Kirshner, B.1
Guyatt, G.2
|