Usability of Chinese destination management organization websites

Journal of Travel and Tourism Marketing

Volumn 25, Issue 2, 2008, Pages 182-198

  Qi, Shanshan ^a   Law, Rob ^a   Buhalis, Dimitrios ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

China; DMO; Tourism; Usability; Website

Indexed keywords

EID: 67650466962     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548400802402933     Document Type: Article

References (59)

1. Agarwal, R. and Venkatesh, V. (2002) Assessing a firm's web presence: A heuristic evaluation procedure for the measurement of usability. Information Systems Research, 13:2, pp. 168-186.
2. Au Yeung, T. and Law, R. (2003) Usability evaluation of Hong Kong hotel websites. Information and communication technologies in tourism 2003, pp. 261-269. Springer, Wien
3. Au Yeung, T. and Law, R. (2006) Evaluation of usability: A study of hotel web sites in Hong Kong. Journal of Hospitality & Tourism Research, 30:4, pp. 1-22.
4. Bank of China (2007) Foreign exchange rate
5. Benckendorff, P. J. and Black, M. L. (2000) Destination marketing on the Internet: A case study of Australian regional tourism authorities. Journal of Tourism Studies, 10:1, pp. 11-21.
6. Buhalis, D. (2000) Marketing the competitive destination of the future. Tourism Management, 21:1, pp. 97-116.
7. Buhalis, D. (2003) E-tourism: Information technology for strategic tourism management, Prentice Hall, Englewood Cliff, NJ
8. Buhalis, D. (2005) Information technology in tourism. Tourism: Principles and practice, pp. 702-730. Pearson, London
9. Cappel, J. J. and Huang, Z. (2007) A usability analysis of company websites. Journal of Computer Information Systems, 48:1, pp. 117-123.
10. China a top tourist destination by 2020 (2004) China Daily News
11. China Internet Network Information Center (2007) Statistical report on the Internet development in China, Author, China
12. China National Tourism Administration (2006) The year book of China tourism statistics, China Tourism Press, Beijing
13. Cui, F. J. (2002) The innovation and development of Chinese tourism destination, China Tourism Publishing Company, China
14. Douglas, A. and Mills, J. E. (2004) Staying afloat in the tropics: Allying a structural equation model approach to evaluating national tourism organization website in the Caribbean. Handbook of consumer behaviour, tourism, and the Internet, pp. 269-293. Haworth, New York
15. Elges, M. (2004) Why worry about web site usability?. Credit Union Executive Newsletter, 30:19, p. 8.
16. Feng, R., Morrison, A. M. and Ismail, A. J. (2003) East versus West: A comparison of online destination marketing in China and the USA. Journal of Vacation Marketing, 10:1, pp. 43-56.
17. Ham, S. (2004) Developing a content analysis evaluation approach for the examination of limited-service lodging properties. Journal of Travel & Tourism Marketing, 17:23, pp. 295-308.
18. Hanna, J. R. P. and Millar, R. J. (1997) Promoting tourism on the Internet. Tourism Management, 18:7, pp. 469-470.
19. Hu, X. Q., Zeng, H. and He, Y. M. (2006) Impact of e-tourism on Chinese tourism industry and future developing suggestion. Market Modernization, 478, pp. 94-95.
20. Ismail, J. A., Labropoulos, T., Mills, J. E. and Morrison, A. (2002) A snapshot in time: The marketing of culture in European Union NTO web sites. Tourism Culture & Communication, 3:3, pp. 165-179.
21. Kaplanidou, K. and Vogt, C. (2004) Destination marketing organization websites (DMOs) evaluation and design: What you need to know?
22. Kim, W. G. and Lee, H. Y. (2004) Comparison of web service quality between online travel agencies and online travel suppliers. Journal of Travel & Tourism Marketing, 17:23, pp. 105-116.
23. Kotler, P., Bowen, J. and Makens, J. (2003) Marketing for hospitality and tourism, Prentice Hall, Upper Saddle River, NJ
24. Li, Y. L. and Lu, Z. (2006) Comparative analysis of Chinese and American tourism websites and the prediction model of virtual distance attenuation. Human Geography, 21:6, pp. 115-118.
25. Liu, B. Y. (2004) Development, integration and utilization of tourist information resources. Library Tribune, 24:23, pp. 145-147.
26. Ma, J., Buhalis, D. and Song, H. (2003) The adoption of ICTs & Internet in China and impact to tourism industry structure. International Journal of Information Management, 23:6, pp. 451-467.
27. Mack, R. L. and Nielsen, J. (1994) Executive summary. Usability inspection methods, pp. 1-22. John Wiley & Sons, New York
28. Mills, J. E. and Morrison, A. M. (2000) Updated Balanced Score Card Instrument
29. Morrison, A. M., Taylor, S. and Douglas, A. (2004) Website evaluation in tourism and hospitality: The art is not yet stared. Journal of Travel & Tourism Marketing, 17:23, pp. 233-251.
30. Morrison, A. M., Taylor, S., Morrison, A. J. and Morrison, A. D. (1999) Marketing small hotels on the World Wide Web. Information Technology & Tourism, 2:2, pp. 97-113.
31. Nielsen, J. (1992) Finding usability problems through heuristic evaluation. Proceedings ACM CHI'92 Conference, Monterey, CA, pp. 373-380. ACM, New York
32. Nielsen, J. (1993) Usability engineering, Academic Press, London
33. Nielsen, J. (1994) Heuristic evaluation. Usability inspection methods, pp. 25-62. John Wiley & Sons, New York
34. Nielsen, J. (2000) Designing web usability: The practice of simplicity, New Riders, New York
35. Nielsen, J. (2003) Usability 101: Introduction to usability
36. Nielsen, J. and Landauer, T. K. (1993) A mathematical model of the finding of usability problems. Proceedings of ACM INTERCHI'93 Conference, Amsterdam, The Netherlands, pp. 206-213. ACM, New York
37. Nielsen, J. and Molich, R. (1990) Heuristic evaluation of user interfaces. Proceedings of ACM CHI'90 Conference, Seattle, WA, pp. 249-256. ACM, New York
38. Nielsen, J. and Norman, D. A. (2000) Usability on the Web isn't a luxury. Information Week, 773, pp. 65-69.
39. Oertel, B., Thio, S. L. and Feil, T. (2001) Benchmarking tourism destination in the European Union. Information and communication technology in tourism 2001, pp. 234-243. Spring-Verlag Wien, New York
40. Olive, E. G. (2002) Usability: Marking the web work. Intercom, 49:9, pp. 8-10.
41. Pike, S. (2005) Destination marketing organisations, Elsevier, Oxford
42. Qi, S. S., Buhalis, D. and Law, R. (2007) Evaluation of the usability of Chinese provincial DMO websites. Information and communication technologies in tourism 2007, pp. 267-278. Springer, Vienna
43. Ritchie, J. R. B. and Crouch, G. I. (2003) The competitive destination, CABI Publishing, Oxford
44. Sekaran, U. (2003) Research methods for business: A skill building approach, John Wiley & Sons, New York
45. So, S. I. and Morrison, A. M. (2004) Internet marketing in tourism in Asia: An evaluation of the performance of East Asian National Tourism Organization Web Sites. Journal of Hospitality & Leisure Marketing, 11:4, pp. 93-118.
46. Sprengers, J. (2004) Objective evaluation of likely usability hazards - Preliminaries for user testing
47. Tunnard, C. R. and Haines, P. (1999) Destination marketing systems - A new role for tourist board marketing in the information age. Journal of Vacation Marketing, 1:4, pp. 43-56.
48. Wan, C. -S. (2002) The web sites of international tourist hotels and tour wholesalers in Taiwan. Tourism Management, 23:2, pp. 155-160.
49. Wang, S., Yu, T. and Avgoustis, S. (2005) The "The Top City" Rating System: A case study of China's NTO functions. China Tourism Research, 1:2, pp. 374-384.
50. Wang, X. (2000) The status of Chinese e-tourism developing in future. Social Scientist, 15:3, pp. 50-54.
51. Wei, F. Y., Li, W. X., Wang, J. and Guo, J. F. (2006) Research and development of tourism information system based on web service and Microsoft NET framework. Geomatics & Spatial Information Technology, 29:4, pp. 57-58.
52. Wei, M. (2006) Analysis on the usage of electronic information technology in China's tourism. Journal of Kaifeng University, 20:4, pp. 9-12.
53. Wen, Z. B. and Zhang, W. (2006) A study of China's e-tourism. Commercial Economics Review, 2, pp. 13-15.
54. World Tourism Organization Business Council (2001) E-business for tourism, practical guidelines for destinations and businesses, Author, Madrid, Spain
55. World Tourism Organization Business Council (2005) Evaluating and improving websites, the destination web watch, Author, Madrid, Spain
56. Wu, J. (2006) Chinese tourism: A case study of Dunhuang - The Chinese travel destination of e-Tourism development and analysis. Study of the Productive Force, 1, pp. 152-154.
57. Yang, L. (2001) A study on the problems and counter-measures in development of China's tourism electronic business. Tourism Tribute, 16:6, pp. 40-42.
58. Zhang, J. (2005) A case study of Shanghai Spring & Autumn National Tourism administration - Analysis of the successful case on large travel agencies' development of e-Tourism. Technoeconomics & Management Research, 6, pp. 60-61.
59. Zhou, Y. and Shi, Y. (2005) The current situation of Chinese e-tourism development and marketing strategy and advises. Economics, 7, pp. 117-118.