Tourism Disaster Planning and Management: From Response and Recovery to Reduction and Readiness

Current Issues in Tourism

Volumn 11, Issue 4, 2008, Pages 315-348

  Ritchie, Brent ^a,b  

^a UNIVERSITY OF CANBERRA   (Australia)

^b Australian National University   (Australia)

Author keywords

Disaster; Hazards; Planning; Preparation; Risk; Tourism

Indexed keywords

DISASTER MANAGEMENT; NATURAL HAZARD; PLANNING PROCESS; POLICY IMPLEMENTATION; RISK ASSESSMENT; TOURISM MANAGEMENT;

EID: 67549123309     PISSN: 13683500     EISSN: None     Source Type: Journal    
DOI: 10.1080/13683500802140372     Document Type: Article

References (100)

1. Alexander, D. (2000) Confronting Catastrophe. Harpenden: Terra Publishing.
2. Allen, K. (2003) Vulnerability reduction and the community based approach: A Philippines study. In M. Pelling (ed.) Natural Disasters and Development in a Globalizing World (pp. 170-184). London: Routledge.
3. Armstrong, E.K. and Ritchie, B.W. (2007) The Heart Recovery Marketing Campaign:Destination recovery after a major bushfire in Australia's national capital. Journal of Travel & Tourism Marketing 23 (2 /3 / 4), 175-190.
4. Au, A.K.M., Ramasamy, B. and Yeung, M.C.H. (2005) The effects of SARS on the HongKong tourism industry: An empirical evaluation. Asia Pacific Journal of Tourism Research 10, 85-95.
5. Baxter, E. and Bowen, D. (2004) Anatomy of tourism crisis: Explaining the effects on tourism of the UK foot and mouth disease epidemics of 1967-68 and 2001 with special reference to media portrayal. International Journal of Tourism Research 6, 263-273.
6. Beeton, S. (2001) Horseback tourism in Victoria, Australia: Cooperative, proactive crisis management. Current Issues in Tourism 4 (5), 422-439.
7. Berke, P. (1998) Reducing natural hazard risks through state growth management. Journal of American Planning Association 64, 76-87.
8. Blaikie, P., Cannon, T., Davis, I. and Wisner, B. (1994) At Risk: Natural Hazards, People's Vulnerability and Disasters. London: Routledge.
9. Brammer, H. (1990) Floods in Bangladesh: A geographic background to the 1987 and 1988 floods. Geographical Journal 156, 12-22. Buckle, P., Marsh, G. and Smale, S. (2001) Assessing Resilience & Vulnerability: Principles, Strategies & Sons. Canberra: E.M. Australia.
10. Carlsen, J. (2006) Post-tsunami tourism strategies for the Maldives. Tourism Review International 10, 66-79.
11. Cassedy, K. (1991) Crisis Management Planning in the Travel and Tourism Industry: A Study of Three Tourism Destinations and a Crisis Management Planning Manual. San Francisco, CA: PATA.
12. Chandler, J.A. (2004) An analysis of the economic impact of Hurricanes Dennis, Floyd, and Irene on North Carolina's lodging industry. Journal of Hospitality & Tourism Research 28, 313-326.
13. Cheung, C. and Law, L. (2006) How can hotel guests be protected during the occurrence of a Tsunami? Asia Pacific Journal of Tourism Research 11, 289-295.
14. Chien, G.C.L. and Law, R. (2003) The impact of the Severe Acute Respiratory Syndrome on hotels: A case study of Hong Kong. Hospitality Management 22, 327-332.
15. Christoplos, I. (2003) Actors in Risk. In M. Pelling (ed.) Natural Disasters and Development in a Globalizing World (pp. 95-109). London: Routledge.
16. Cioccio, L. and Michael, E.J. (2007) Hazard or disaster: Tourism management for the inevitable in Northeast Victoria. Tourism Management 28, 1-11.
17. Coles, T. (2003) A local reading of a global disaster: Some lessons on tourism management from an Annus horribilis in South West England. Journal of Travel & Tourism Marketing 15, 173-197.
18. Coles, T., Hall, C.M. and Duvall, D.T. (2006) Tourism and post-disciplinary enquiry. Current Issues in Tourism 9 (4&5), 293-319.
19. Comfort, L.K. (1999) Shared Risk: Complex Systems in Seismic Response. Oxford: Pergamon Press.
20. Davies, H. and Walters, M. (1998) Do all crises have to become disasters? Risk and risk mitigation. Disaster Prevention and Management 7, 396-400.
21. De Sausmarez, N. (2005) The Indian Ocean Tsunami. Tourism & Hospitality: Planning & Development 2, 55-59.
22. Ditto, W. and Manukata, T. (1995) Principles and applications of chaotic systems. Communications of the ACM 38, 96-102.
23. Drabek, T.E. (1995) Disaster responses within the tourism industry. International Journal of Mass Emergencies and Disasters 13, 7-23.
24. Drabek, T.E. (1996) Disaster Evacuation Behavior: Tourists and Other Transients. Boulder, CO: Institute of Behavioral Science, University of Colorado.
25. Drabek, T.E. (1999) Disaster-Induced Employee Evacuation. Boulder, CO: Institute of Behavioral Science, University of Colorado.
26. Drabek, T.E. (2000) Disaster evacuations: Tourist-business managers rarely act as customers expect. Cornell Hotel and Restaurant Administration Quarterly August, 48-57.
27. Emergency Management Australia (1995) National Emergency Management Competency Standards. Canberra, Australia: Emergency Management Australia.
28. Evans, N. and Elphick, S. (2005) Models of crisis management: An evaluation of their value for strategic planning in the international travel industry. International Journal of Tourism Research 7, 135-150.
29. Faulkner, B. (2001) Towards a framework for tourism disaster management. Tourism Management 22, 135-147.
30. Faulkner, B. and Vikulov, S. (2001) Katherine, washed out one day, back on track the next: A post-mortem of a tourism disaster. Tourism Management 22, 331-344.
31. Faulkner, B. and Russell, R. (2000) Turbulence, chaos and complexity in tourism systems: A research direction for the new millennium. In B. Faulkner, G. Moscardo and E. Laws, (eds) Tourism in the 21st Century: Lessons from Experience (pp. 328-349). London: Continuum.
32. Garcia, R., Lau, S.S.Y., Chau, K.W., Kanitpun, R., Shimatsu, Y., Grunder, P., Koo, R. and Baharuddin. (2006) Sustainable resorts: Learning from the 2004 tsunami. Disaster Prevention and Management 15, 429-447.
33. Gleick, J. (1987) Chaos: Making a New Science. London: Abacus Books.
34. Heath, R. (1995) The Kobe earthquake: Some realities of strategic management of crises and disasters. Disaster Prevention and Management 4 (5), 11-24.
35. Heath, R. (1998) Crisis Management for Managers and Executives. London: Financial Times Management.
36. Henderson, J.C. (1999) Tourism management and the Southeast Asian economic and environmental crisis: A Singapore perspective. Managing Leisure 4, 107-120.
37. Henderson, J.C. (2005) Responding to natural disasters: Managing a hotel in the after math of the Indian Ocean tsunami. Tourism and Hospitality Research 6, 89-96.
38. Henderson, J.C. (2007) Corporate social responsibility and tourism: Hotel companies in Phuket, Thailand, after the Indian Ocean tsunami. Hospitality Management 26, 228-239.
39. Henderson, J.C. and Ng, A. (2004) Responding to crisis: Severe acute respiratory syndrome (SARS) and hotels in Singapore. International Journal of Tourism Research 6, 411-419.
40. Higgins, B.A. (2005) The storms of summer: Lessons learned in the aftermath of the hurricanes of '04. Cornell Hotel and Restaurant Administration Quarterly 46, 40-46.
41. Hills, A. (1998) Seduced by recovery: The consequences of misunderstanding disaster. Journal of Contingencies and Crisis Management 6, 162-170.
42. Hoogenraad, W., Eden, R.V. and King, D. (2004) Cyclone awareness amongst backpackers in Northern Australia. The Australian Journal of Emergency Management 19, 25-29.
43. Hoyois, P., Below, R., Scheuren, J-M. and Guha-Sapir, D. (2007) Annual Disaster Statistical Review: Numbers and Trends 2006. CRED: Brussels.
44. Huang, J.H. and Min, J.C.H. (2002) Earthquake devastation and recovery in tourism: The Taiwan case. Tourism Management 23, 145-154.
45. Huimin, G. and Wall, G. (2006) SARS in China: Tourism impacts and market rejuvenation. Tourism Analysis 11, 367-379.
46. Hystad, P. and Keller, P. (2006) Disaster Management: Kelowna tourism industry's preparedness, impact and response to a 2003 major forest fire. Journal of Tourism and Hospitality Management 13, 44-58.
47. Hystad, P. and Keller, P. (2008) Towards a destination tourism disaster management framework: Long-term lessons from a forest fire disaster. Tourism Management 29 (1), 151-162.
48. Ichinosawa, J. (2006) Reputational disaster in Phuket: The secondary impact of the tsunami on inbound tourism. Disaster Prevention and Management 15, 111-123.
49. Irvine, W. and Anderson, A.R. (2005) The impacts of foot and mouth disease on a peripheral tourism area: The role and effect of crisis management. Journal of Travel & Tourism Marketing 19, 47-60.
50. Johnston, D., Becker, J., Gregg, C., Houghton, B., Paton, D., Leonard, G. and Garside, R. (2007) Developing warning and disaster response capacity in the tourism sector in coastal Washington, USA. Disaster Prevention and Management 16, 210-216.
51. Kates, R. and Kasperson, J. (1983) Comparative risk analysis of technological hazards (a review). National Academy of Science 80, 7027-7038.
52. Kim, P.S. and Lee, J.E. (1998) Emergency management in Korea and its future directions. Journal of Contingencies and Crisis Management 6, 189-201.
53. Kim, S.S., Chun, H. and Lee, H. (2005) The effects of SARS on the Korean hotel industry and measures to overcome the crisis: A case study of six Korean five-star hotels. Asia Pacific Journal of Tourism Research 10, 369-377.
54. Larsson, G. and Enander, A. (1997) Preparing for disaster: Public attitudes and actions. Disaster Prevention and Management 6, 11-21.
55. Lee, Y.J. and Harrald, J.R. (1999) Critical issue for business area impact analysis in business crisis management: Analytical capability. Disaster Prevention and Management 8, 184-189.
56. McEntire, D.A. (1999) Sustainability or invulnerable development? Proposals for the current shift in paradigms. Australian Journal of Emergency Management 15 (1), 58-61.
57. McEntire, D.A. (2001) Triggering agents, vulnerabilities and disaster reduction: Towards a holistic paradigm. Disaster Prevention and Management 10, 189-196.
58. McKercher, B. (1999) A chaos approach to tourism. Tourism Management 20, 425-434.
59. McKercher, B. (2004) The over-reaction to SARS and the collapse of Asian tourism. Annals of Tourism Research 31 (3), 716-719.
60. Méheux, K. and Parker, E. (2006) Tourist sector perceptions of natural hazards in Vanuatu and the implications for a small island developing state. Tourism Management 27, 69-85.
61. Michael-Leiba, M., Granger, K. and Scott, G. (2000) Landslide risk in Cairns. Australian Journal of Emergency Management Winter, 32-34.
62. Mileti, D. (1999) Disasters by Design: A Reassessment of Natural Hazards in the United States. Washington, DC: Joseph Henry Press.
63. Miller, G.A. and Ritchie, B.W. (2003) A farming crisis or a tourism disaster? An analysis of the foot and mouth disease in the UK. Current Issues in Tourism 6, 150-171.
64. Murphy, P. (1996) Chaos theory as a model for managing issues and crises. Public Relations Review 22 (2), 95-113.
65. Murphy, P.E. and Bayley, R. (1989) Tourism and disaster planning. Geographical Review 79 (1), 36-46.
66. Office Fédéral de l'Environnement, des Forets, et du Paysage (OFEFP) (1999) La Foret. Suisse: Un bilan.
67. Page, S., Yeoman, I., Munro, C., Connell, J. and Walker, L. (2006) A case study of best practice-Visit Scotland's prepared response to an influenza pandemic. Tourism Management 27, 361-393.
68. Paraskevas, A. (2006) Crisis management or crisis response system? A complexity science approach to organisational crises. Management Decision 44, 892-907.
69. Pelling, M. (2003) Natural Disasters and Development in a Globalizing World. London:Routledge.
70. Pine, R. and McKercher, B. (2004) The impact of SARS on Hong Kong's tourism industry. International Journal of Contemporary Hospitality Management 16, 139-143.
71. Prideaux, B., Laws, E. and Faulkner, B. (2003) Events in Indonesia: Exploring the limits to formal tourism trends forecasting methods in complex crisis situations. Tourism Management 24, 475-487.
72. Quarantelli, E.L. (1984) Organisational behaviour in disasters and implications for disaster planning. Monographs of the National Emergency Training Center 1 (2), 1-31.
73. Quarantelli, E.L. (1988) Disaster crisis management. A summary of research findings. Journal of Management Studies 25 (4), 373-385.
74. Quarantelli, E.L. (1998) What is a Disaster? Perspectives on the Question. New York:Routledge.
75. Reddy, M.V. (2005) Tourism in the aftermath of the tsunami: The case of the Andaman and Nicobar Islands. Current Issues in Tourism 8, 350-362.
76. Ren, C.H. (2000) Understanding and managing the dynamics of linked crisis events. Disaster Prevention and Management 9, 12-17.
77. Richardson, B. (1994) Crisis management and management strategy - time to "loop the loop?". Disaster Prevention and Management 3, 59-80.
78. Ritchie, B.W. (2004) Chaos, crises and disasters: A strategic approach to crisis management in the tourism industry. Tourism Management 25, 669-683.
79. Ritchie, B.W., Dorrell, H., Miller, D. and Miller, G.A. (2003) Crisis communication and recovery for the tourism industry: Lessons from the 2001 foot and mouth disease outbreak in the United Kingdom. Journal of Travel & Tourism Marketing 15, 199-216.
80. Ritchie, J.R.B. and Crouch, J. (2003) The Competitive Destination: A Sustainable Tourism Perspective. Wallingford: CABI Publishers.
81. Robert, B. and Lajtha, C. (2002) A new approach to crisis management. Journal of Contingencies and Crisis Management 10, 181-191.
82. Rodway-Dyer, S. and Shaw, G. (2005) The effects of the foot-and-mouth outbreak on visitor behaviour: The case of Dartmoor National Park, South-West England. Journal of Sustainable Tourism 13, 63-81.
83. Russell, R. and Faulkner, B. (1999) Movers and shakers: Chaos makers in tourism development. Tourism Management 20, 411-423.
84. Salt, J. (1997) Risk management in a disaster management context. Journal of Contingencies and Crisis Management 5, 60-65.
85. Salt, J. (2003) The insurance industry: Can it cope with catastrophe? In M. Pelling (ed.) Natural Disasters and Development in a Globalizing World (pp. 124-138). London:Routledge.
86. Santana, G. (2003) Crisis management and tourism: Beyond the rhetoric. Journal of Travel & Tourism Marketing 15, 299-321.
87. Sharpley, R. (2005) The tsunami and tourism: A comment. Current Issues in Tourism 8, 344-350.
88. Sharpley, R. and Craven, B. (2001) The 2001 foot and mouth crisis - rural economy and tourism policy implications: A comment. Current Issues in Tourism 4, 527-537.
89. Skertchly, A. and Skertchly, K. (2001) Catastrophe management: Coping with totally unexpected extreme disasters. Australian Journal of Emergency Management Autumn, 23-33.
90. Smith, K. (1995) Environmental Hazards: Assessing Risk and Reducing Disaster. London: Routledge.
91. Soñmez, S.F. and Backman, S.J. (1992) Crisis management in tourist destinations. Visions in Leisure and Business 11, 25-33.
92. Tse, A.C.B., So, S. and Sin, L. (2006) Crisis management and recovery: How restaurants in Hong Kong responded to SARS. Hospitality Management 25, 3-11.
93. Turner, D. (1994) Resources for disaster recovery. Security Management 57-61.
94. United Nations (UN) (2004) Living with Risk: A Global Review of Disaster Reduction Initiatives. New York: International Strategy for Disaster Reduction, United Nations.
95. Wen, Z., Huimin, G. and Kavanaugh, R.R. (2005) The impacts of SARS on the consumer behaviour of Chinese domestic tourists. Current Issues in Tourism 8, 22-39.
96. Williams, C. and Ferguson, M. (2005) Biting the hand that feeds: The marginalisation of tourism and leisure industry providers in times of agricultural crisis. Current Issues in Tourism 8, 155-164.
97. Williams, C. and Ferguson, M. (2006) Recovering from crisis strategic alternatives for leisure and tourism providers based within a rural economy. International Journal of Public Sector Management 18, 350-366.
98. World Tourism Organization (WTO) (1998) Handbook on Natural Disaster Reduction in Tourist Areas. Madrid: World Tourism Organization.
99. Young, W.B. and Montgomery, R.J. (1998) Crisis management and its impact on destination marketing: A guide for convention and visitors bureaus. Journal of Convention & Exhibition Management 1, 3-18.
100. Zeng, B., Carter, R.W. and Lacy, T.D. (2005) Short-term perturbations and tourism effects: The case of SARS in China. Current Issues in Tourism 8, 306-317.