Crisis management and recovery: How restaurants in Hong Kong responded to SARS

International Journal of Hospitality Management

Volumn 25, Issue 1, 2006, Pages 3-11

  Tse, Alan C B ^a   So, Stella ^a   Sin, Leo ^a  

^a CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Crisis management; Hong Kong restaurants; Recovery; Response to SARS

Indexed keywords

EID: 33144481716     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2004.12.001     Document Type: Article

References (15)

1. L. Barton Crisis in Organizations: Managing and Communicating in the Heat of Chaos 1993 South-Western Publishing Company Cincinnati, OH
2. L. Barton Crisis in Organizations II 2001 SouthWestern College Publishing-Thomson Learning Cincinnati, OH
3. R.A. Bauer Consumer Behavior as Risk Taking D.F. Cox Risk Taking and Information Handling in Consumer Behavior 1967 Harvard University Press Boston, MA 22-33
4. J.R. Bettman Perceived risk and its components: A model and empirical test Journal of Marketing Research 10 1973 184-190
5. W.T. Coombs Ongoing Crisis Communication: Planning, Managing, and Responding 1999 Sage Publications Thousand Oaks, CA
6. D.J. Devine L.D. Clayton J.L. Philips B.B. Dunford S.B. Melner Teams in organizations: Prevalence, characteristics, and effectiveness Small Group Research 30 1999 678-711
7. K. Fearn-Banks Crisis Communication: A Casebook Approach 1996 Lawrence Erlbaum Associates Publishers Mahwah, NJ
8. S. Fink Crisis Management: Planning for the Inevitable 1986 Amacom New York
9. Geoffrey, A.F., Prystay, C., 2003. Restaurants, churches, taxis and bars woo SARS recluses. Wall Street Journal, 25 April.
10. A.R. Gregg SARS and the fear factor Maclean's 116 2003 37
11. O., Lerbinger The Crisis Manager: Facing Risk and Responsibility 1997 Lawrence Erlbaum Associates New Jersey pp. 3-18
12. T.C. Pauchant I. Mitroff Transforming the Crisis-prone Organization: Preventing Individual, Organizational, and Environmental Tragedies 1992 JosseyBass Publishers San Francisco, CA
13. C.M. Pearson S.K. Misra J.A. Clair I.I. Mitroff Managing the unthinkable Organizational Dynamics 26 1997 51-64
14. C.M. Pearson J.A. Clair Reframing crisis management Academy of Management Review 23 1998 59-76
15. Stafford, G., Yu, L., Armoo, A.K., 2002. Crisis Management and Recovery. Cronell Hotel and Restaurant Administration Quarterly, October, 27-40.