The use of importance performance analysis in the hospitality industry

Journal of Quality Assurance in Hospitality and Tourism

Volumn 4, Issue 1-2, 2003, Pages 23-45

  Janes, Patricia L ^a   Wisnom, Mary S ^a  

^a CENTRAL MICHIGAN UNIVERSITY   (United States)

Author keywords

Benchmarking; Evaluation; Historical use; Hospitality; Importance performance analysis; Leisure; Recreation

Indexed keywords

EID: 67449085827     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v04n01_02     Document Type: Article

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