Determination of significant issues: Applying a quantitative method to importance-performance analysis

Journal of Quality Assurance in Hospitality and Tourism

Volumn 1, Issue 3, 2000, Pages 49-63

  Mount, Daniel J ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Assessment; Derived importance performance analysis; Importance performance analysis; Lodging industry; Operations assessment; Service industry

Indexed keywords

EID: 33749053754     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v01n03_03     Document Type: Article

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