The state of quality management in six leisure related research sites

TQM Magazine

Volumn 10, Issue 2, 1998, Pages 95-103

  Williams, Christine ^a  

^a UNIVERSITY OF CENTRAL LANCASHIRE   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; MUSEUMS; PERSONNEL TRAINING; PROJECT MANAGEMENT; RESEARCH AND DEVELOPMENT MANAGEMENT; SOCIETIES AND INSTITUTIONS; PERFORMANCE; PUBLIC WORKS; QUALITY ASSURANCE; SERVICE LIFE; SOCIAL ASPECTS;

CUSTOMER-ORIENTATED CULTURE; QUALITY MANAGEMENT; SEMI-STRUCTURED INTERVIEWS; STAFF SURVEYS; QUALITY MANAGEMENT SYSTEMS;

QUALITY CONTROL; TOTAL QUALITY MANAGEMENT;

EID: 0031704728     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544789810211399     Document Type: Review

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