The impact of information technology on travel agents

Transportation Journal

Volumn 37, Issue 4, 1998, Pages 20-25

  Lewis, Ira ^a   Semeijn, Janjaap ^b   Talalayevsky, Alexander ^c  

^a DEPARTMENT OF NATIONAL DEFENCE   (Canada)

^b MAASTRICHT UNIVERSITY   (Netherlands)

^c CHAPMAN UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032339099     PISSN: 00411612     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (49)

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2. Joan M. Feldman, "Sticker shock," Air Transport World, 34(4), April 1997, 67-71, "Agents squeezed as carriers chop commissions," Financial Post (Toronto), October 18-20, 1997; Helen Johnstone, "Internet threatens agents' survival," Asian Business, 32(9), September 1996, 64-66; Lisa Miller, "United Airlines to reduce travel-agent commissions," The Wall Street Journal Interactive Edition, September 1, 1997 (http://www.interactive.wsj.com).
3. Joan M. Feldman, "Sticker shock," Air Transport World, 34(4), April 1997, 67-71, "Agents squeezed as carriers chop commissions," Financial Post (Toronto), October 18-20, 1997; Helen Johnstone, "Internet threatens agents' survival," Asian Business, 32(9), September 1996, 64-66; Lisa Miller, "United Airlines to reduce travel-agent commissions," The Wall Street Journal Interactive Edition, September 1, 1997 (http://www.interactive.wsj.com).
4. Joan M. Feldman, "Sticker shock," Air Transport World, 34(4), April 1997, 67-71, "Agents squeezed as carriers chop commissions," Financial Post (Toronto), October 18-20, 1997; Helen Johnstone, "Internet threatens agents' survival," Asian Business, 32(9), September 1996, 64-66; Lisa Miller, "United Airlines to reduce travel-agent commissions," The Wall Street Journal Interactive Edition, September 1, 1997 (http://www.interactive.wsj.com).
5. Andrew Tausz, "Internet bookings await takeoff," The Globe and Mail (Toronto), September 23, 1997; Stephen H. Wildstrom, "The PC travel agent takes off," Business Week, February 17, 1997, p. 18.
6. Andrew Tausz, "Internet bookings await takeoff," The Globe and Mail (Toronto), September 23, 1997; Stephen H. Wildstrom, "The PC travel agent takes off," Business Week, February 17, 1997, p. 18.
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10. Ira Lewis and Alexander Talalayevsky, "Travel agents: Threatened intermediaries?" Transportation Journal, 36(3), Spring 1996, 26-30; Mitra Barun Sarkar, Brian Butler, and Charles Steinfield, "Intermediaries and cybermediaries: A continuing role for mediating players in the electronic marketplace," Journal of Computer-Mediated Communication, 1(3), December 1995 (http://www.usc.edu/ dept/annenberg/voll/issue3/sarkar.html).
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12. Thomas W. Malone and Kevin Crowston, "The interdisciplinary study of coordination," ACM Computing Surveys, 26(1), March 1994, 87-119; Thomas W. Malone, JoAnne Yates and Robert I. Benjamin, "Electronic markets and electronic hierarchies," Communications of the ACM, 30(6), June 1987, 484-497.
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15. Patrick Butler et al, "A revolution in interaction" The McKinsey Quarterly, Issue 1997/1, 4-23; Ravi Kalakota and Andrew B. Whinston, Frontiers of Electronic Commerce, Reading, MA: Addison-Wesley, 1996, p. 40; Paul Hart and Carol Saunders, "Power and trust: Critical factors in the adoption and use of electronic data interchange," Organization Science, 8(1), January-February 1997, 23-42; Christopher P. Holland and A. Geoffrey Lockett, "Mixed mode network structures: The strategic use of electronic communication by organizations," Organization Science, 8(5), September-October 1997, 475-488.
16. Patrick Butler et al, "A revolution in interaction" The McKinsey Quarterly, Issue 1997/1, 4-23; Ravi Kalakota and Andrew B. Whinston, Frontiers of Electronic Commerce, Reading, MA: Addison-Wesley, 1996, p. 40; Paul Hart and Carol Saunders, "Power and trust: Critical factors in the adoption and use of electronic data interchange," Organization Science, 8(1), January-February 1997, 23-42; Christopher P. Holland and A. Geoffrey Lockett, "Mixed mode network structures: The strategic use of electronic communication by organizations," Organization Science, 8(5), September-October 1997, 475-488.
17. Patrick Butler et al, "A revolution in interaction" The McKinsey Quarterly, Issue 1997/1, 4-23; Ravi Kalakota and Andrew B. Whinston, Frontiers of Electronic Commerce, Reading, MA: Addison-Wesley, 1996, p. 40; Paul Hart and Carol Saunders, "Power and trust: Critical factors in the adoption and use of electronic data interchange," Organization Science, 8(1), January-February 1997, 23-42; Christopher P. Holland and A. Geoffrey Lockett, "Mixed mode network structures: The strategic use of electronic communication by organizations," Organization Science, 8(5), September-October 1997, 475-488.
18. Troy J. Strader and Michael J. Shaw. "Differentiating between traditional and electronic markets: Toward a consumer-based cost model," 1997 Association for Information Systems Proceedings (http://hsb.baylor.edu/ ramsower/ais.ac.97/papers/strader.htm).
19. Robert I. Benjamin and Rolf Wigand, "Electronic markets and virtual value chains on the information highway," Sloan Management Review, 36(2), Winter 1995, 62-72.
20. See Malone, Yates, and Benjamin, op. cit., and Bloch and Segev, op. cit.
21. See Malone, Yates, and Benjamin, op. cit., and Bloch and Segev, op. cit.
22. Thomas W. Malone, "Modeling coordination in organizations and markets," Management Science, 33(10), October 1987, 1317-1331.
23. Ibid.
24. Laura Ramsay, "Now boarding - on the Web," Financial Post (Toronto), September 18, 1997: Tausz, op. cit.
25. Laura Ramsay, "Now boarding - on the Web," Financial Post (Toronto), September 18, 1997: Tausz, op. cit.
26. Sarkar, Butler, and Steinfield, op. cit.
27. Joseph P. Bailey, "The emergence of electronic market intermediaries," Proceedings of the 17th International Conference on Information Systems, 1996, 391-399.
28. Transportation Research Board, Winds of change: Domestic air transport since deregulation, Washington, DC: National Research Council, 1991, p. 287.
29. Alexander Talalayevsky and James C. Hershauer, "Coordination cost evaluation of network configurations." Journal of Organizational Computing and Electronic Commerce, 7(2&3), 1997, 185-199.
30. Figure 2 is adapted from Talalayevsky and Hershauer, op. cit.
31. Marc Gunther, "Travel planning in Cyberspace." Fortune, September 9, 1996, 187-188: Danna K. Henderson, "Commission costs nosedive," Air Transport World, 33(10), October 1996, 104-106.
32. Marc Gunther, "Travel planning in Cyberspace." Fortune, September 9, 1996, 187-188: Danna K. Henderson, "Commission costs nosedive," Air Transport World, 33(10), October 1996, 104-106.
33. Joan M. Feldman. "Surf's up for distribution," Air Transport World, 32(6), June 1995, 169-174.
34. Bloch and Segev, op. cit.
35. Ibid.
36. Perry Flint, "Delta's 'shot heard round the world,'" Air Transport World, 32(4), April 1995, 61-65.
37. Gary McWilliams, "Clipped wings on the web." Business Week, May 12, 1997, p. 48.
38. Belinda J. Grant, "Trends in US airline ticket distribution," The McKinsey Quarterly, Issue 1996/4, 179-184.
39. McWilliams, op. cit.
40. Grant, op. cit.
41. J.G.M. van der Heijden, "The changing value of travel agents in tourism networks: Towards a network design perspective," in Stefan Klein et al, ed., Information and communication technologies in tourism, New York: Springer-Verlag, 1996, 151-159.
42. Wildstrom, op. cit.
43. Rob Walker. "Back to the farm," Fast Company, Issue 7, February-March 1997, 112-122.
44. Grant, op. cit.
45. Strader and Shaw, op. cit.
46. Gunther, op. cit.
47. Michael E. Porter, Competitive strategy: Techniques for analyzing industries and competitors, New York: The Free Press, 1980.
48. Ikujiro Nonaka, "The knowledge-creating corporation," Harvard Business Review, 69(6), November-December 1991, 96-104; Claudio U. Ciborra, Teams, markets and systems: Business innovation and information technology, New York: Cambridge University Press, 1996, p. 183.
49. Ikujiro Nonaka, "The knowledge-creating corporation," Harvard Business Review, 69(6), November-December 1991, 96-104; Claudio U. Ciborra, Teams, markets and systems: Business innovation and information technology, New York: Cambridge University Press, 1996, p. 183.