Evaluation of new service development strategies using multicriteria analysis: Predicting the success of innovative hospitality services

Operational Research

Volumn 9, Issue 1, 2009, Pages 17-33

  Kitsios, Fotis ^a   Doumpos, Michael ^a   Grigoroudis, Evangelos ^a   Zopounidis, Constantin ^a  

^a TECHNICAL UNIVERSITY OF CRETE   (Greece)

Author keywords

Critical success criteria; Hospitality services; Multicriteria analysis; New service development; Service innovation; Tourism

Indexed keywords

EID: 64749116217     PISSN: 11092858     EISSN: 18661505     Source Type: Journal    
DOI: 10.1007/s12351-008-0025-3     Document Type: Conference Paper

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