Improving digital skills for the use of online public information and services

Government Information Quarterly

Volumn 26, Issue 2, 2009, Pages 333-340

  van Deursen, A J A M ^a   van Dijk, J A G M ^a  

^a UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

Citizens; Digital; Policy; Skills

Indexed keywords

EID: 62949218308     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2008.11.002     Document Type: Article

References (26)

1. Bawden D. Information and digital literacies; a review of concepts. Journal of Documentation 47 2 (2001) 218-259
2. Bertot J.C. The multiple dimensions of the digital divide: More than technology 'haves' and 'have-nots'. Government Information Quarterly 20 (2003) 185-191
3. Cohen de Lara H. Hoe word ik webwijs. Didaktief 8 35 (2005) 22-24
4. DiMaggio P., and Hargittai E. From the 'digital divide' to 'digital inequality': Studying internet use as penetration increases', Working Paper Series 15 (2001), Princeton University Centre for Arts and Cultural Policy Studies
5. Ebbers W., Pieterson W., and Noorman H. Electronic government: Rethinking channel management strategies. Government Information Quarterly 25 2 (2008) 181-201
6. Eurocities, and Deloitte. EU: eCitizenship for all benchmark report 2005 independent report. available at (2005). http://ec.europa.eu/idabc/en/document/5179/254 (consulted January 2007)
7. Freese J., Rivas S., and Hargittai E. Cognitive ability and internet use among older adults. Poetics 34 4-5 (2006) 236-249
8. Goulding A. Information poverty or overload?. Journal of Librarianship and Information Science 33 (2001) 109-111
9. Hargittai E. Beyond logs and surveys: In-depth measures of people's web use skills. Journal of the American Society for Information Science and Technology 53 14 (2002) 12-39
10. Hargittai E. Second-level digital divide: Differences in people's online skills. First Monday 7 4 (2002)
11. Jaeger P.T., and Thompson K.M. E-government around the world: Lessons, challenges, and new directions. Government Information Quarterly 20 4 (2003) 389-394
12. Jaeger P.T. Assessing section 508 compliance on federal e-government websites: A multi-method, user-centered evaluation of accessibility for persons with disabilities. Government Information Quarterly 23 2 (2006) 169-190
13. Kuiper E., Volman M., and en Terwel J. Internet als informatiebron in het onderwijs: Een verkenning van de literatuur. Pedagogische Studiën 81 (2004) 423-443
14. Merritt K., Smith D., and Renzo J.C.D. An investigation of self-reported computer literacy: Is it reliable?. Issues in Information Systems 6 1 (2005)
15. Martin A. The Landscape of Digital Literacy (2006), University of Glasgow, Glasgow
16. Pieterson W., and Ebbers W. The use of service channels by citizens in the Netherlands; implications for multi-channel management. International Review of Administrative Sciences 74 1 (2008)
17. Talja S. The social and discursive construction of computing skills. Journal of the American Society for Information Science and Technology 56 1 (2005) 13-22
18. Van Deursen A., van Dijk J., and Ebbers W. Why E-government usage lags behind: Explaining the gap between potential and actual usage of electronic public services in the Netherlands. Lecture Notes in Computer Science 4084 (2006) 269-280
19. Van Deursen A. Where to go in the near future: Diverging perspectives on online public service delivery. Lecture Notes in Computer Science 4656 (2007) 143-154
20. Van Deursen, A. & Van Dijk, J. (2008). Measuring digital skills. Performance tests of operational, formal, information and strategic internet skills among the Dutch population. Presented at the ICA Conference, Montreal, Canada, May 22-26.
21. Van Dijk J. The Deepening Divide. Inequality in the Information Society (2005), Sage Publications, London
22. Van Dijk J. Digital divide research, achievements and shortcomings. Poetics 34 (2006) 221-235
23. Van Dijk J., and Hacker K. The digital divide as a complex and dynamic phenomenon. The Information Society 19 (2003) 315-327
24. Van Dijk J., Pieterson W., Ebbers A., and van Deursen A. eServices for citizens: The Dutch usage case. Lecture Notes in Computer Science 4656 (2007) 155-166
25. Van Dijk, J., Peters, O., Ebbers, W. (in press). 'Explaining the Acceptance and Use of Government Internet services: A multivariate analysis of 2006 survey data in the Netherlands'. Government Information Quarterly.
26. Warschauer M. Technology and Social inclusion: Rethinking the Digital Divide (2003), The MIT Press, Cambridge, MA