Approaching error-free customer satisfaction through process change and feedback systems

Journal of Organizational Behavior Management

Volumn 29, Issue 1, 2009, Pages 19-46

  Berglund, Kristin M ^a   Ludwig, Timothy D ^a  

^a APPALACHIAN STATE UNIVERSITY   (United States)

Author keywords

Cross training; Process change; Temporal feedback

Indexed keywords

EID: 61449225885     PISSN: 01608061     EISSN: 15408604     Source Type: Journal    
DOI: 10.1080/01608060802660140     Document Type: Article

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