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Volumn 56, Issue 4, 2008, Pages 319-337

Applying Six Sigma in foodservice organizations

Author keywords

Foodservice organization; Hong Kong; Six Sigma

Indexed keywords


EID: 61349136986     PISSN: 13327461     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review
Times cited : (5)

References (16)
  • 3
    • 84920354613 scopus 로고    scopus 로고
    • Hong Kong Jockey Club (2008). Hong Kong Jockey Club Web Page. Retrieved October 12, 2008, from http://www.hkjc.com/english/corporate/ corp_annual_07-08.asp /http://www.hkjc.com/english/corporate/ corp_history.asp.
    • Hong Kong Jockey Club (2008). Hong Kong Jockey Club Web Page. Retrieved October 12, 2008, from http://www.hkjc.com/english/corporate/ corp_annual_07-08.asp /http://www.hkjc.com/english/corporate/ corp_history.asp.
  • 4
    • 0040421193 scopus 로고    scopus 로고
    • Investigation of the perceived components of the meal experience using perceptual gap methodology
    • Johns, N., & Tyas, P. (1996). Investigation of the perceived components of the meal experience using perceptual gap methodology. Progress in Tourism and Hospitality Research, 2(1), 15-26.
    • (1996) Progress in Tourism and Hospitality Research , vol.2 , Issue.1 , pp. 15-26
    • Johns, N.1    Tyas, P.2
  • 5
    • 0037541789 scopus 로고    scopus 로고
    • Diagnosing favourable and unfavourable service encounters in restaurants
    • Kivela, J., & Chu. Y. M. C. (2001). Diagnosing favourable and unfavourable service encounters in restaurants. Journal of Hospitality and Tourism Research, 25(3), 251-271.
    • (2001) Journal of Hospitality and Tourism Research , vol.25 , Issue.3 , pp. 251-271
    • Kivela, J.1    Chu, Y.M.C.2
  • 6
    • 64049119788 scopus 로고    scopus 로고
    • Consumer research in the restaurant environment, Part 3: Data collection and interpretation of findings
    • Kivela, J., Inbakaran, R., & Reece, J. (2000). Consumer research in the restaurant environment, Part 3: Data collection and interpretation of findings. International Journal of Contemporary Hospitality Management, 12(1), 13-30.
    • (2000) International Journal of Contemporary Hospitality Management , vol.12 , Issue.1 , pp. 13-30
    • Kivela, J.1    Inbakaran, R.2    Reece, J.3
  • 7
    • 84986120969 scopus 로고    scopus 로고
    • Consumer research in the restaurant environment, Part 2: Research design and analytical methods
    • Kivela, J., Reece, J., & Inbakaran, R. (1999a). Consumer research in the restaurant environment, Part 2: Research design and analytical methods. International Journal of Contemporary Hospitality Management, 11(6), 269-286.
    • (1999) International Journal of Contemporary Hospitality Management , vol.11 , Issue.6 , pp. 269-286
    • Kivela, J.1    Reece, J.2    Inbakaran, R.3
  • 10
    • 0002689633 scopus 로고    scopus 로고
    • Improving marketers' predictive power of customer satisfaction on expectation-based target market levels
    • Oh, M., & Jeong, M. Y. (1996). Improving marketers' predictive power of customer satisfaction on expectation-based target market levels. Hospitality Research Journal, 19(4), 65-86.
    • (1996) Hospitality Research Journal , vol.19 , Issue.4 , pp. 65-86
    • Oh, M.1    Jeong, M.Y.2
  • 13
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 14
    • 0039830018 scopus 로고    scopus 로고
    • Determinant factors and choice intention for Chinese restaurant dining: A multivariate approach
    • Qu, H. (1997). Determinant factors and choice intention for Chinese restaurant dining: A multivariate approach. Journal of Restaurant & Foodservice Marketing, 2(2), 35-49.
    • (1997) Journal of Restaurant & Foodservice Marketing , vol.2 , Issue.2 , pp. 35-49
    • Qu, H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.