The customer is always right?: Exploring the concept of customer bullying in the British employment service

Journal of Consumer Culture

Volumn 8, Issue 3, 2008, Pages 341-367

  Bishop, Victoria ^a,b   Hoel, Helge ^a,b  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Customer abuse; Customer violence; Emotional labour; Harassment at work; Service work

Indexed keywords

EID: 61049324619     PISSN: 14695405     EISSN: 17412900     Source Type: Journal    
DOI: 10.1177/1469540508095303     Document Type: Article

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