Affective and instrumental communication in primary care interactions: Predicting the satisfaction of nursing staff and Patients

Health Communication

Volumn 24, Issue 1, 2009, Pages 21-32

  Haskard, Kelly B ^a   Dimatteo, M Robin ^a   Heritage, John ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; AFFECT; AGED; ARTICLE; CLINICAL COMPETENCE; EMPATHY; EMPIRICAL RESEARCH; EPIDEMIOLOGY; FEMALE; HEALTH MAINTENANCE ORGANIZATION; HEALTH SERVICE; HUMAN; INTERPERSONAL COMMUNICATION; JOB SATISFACTION; MALE; MIDDLE AGED; NURSE PATIENT RELATIONSHIP; NURSING STAFF; OUTPATIENT; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; STANDARD; UNITED STATES; VIDEORECORDING;

ADOLESCENT; ADULT; AFFECT; AGED; AGED, 80 AND OVER; CALIFORNIA; CLINICAL COMPETENCE; COMMUNICATION; EMPATHY; EMPIRICAL RESEARCH; FEMALE; HEALTH CARE SURVEYS; HEALTH MAINTENANCE ORGANIZATIONS; HUMANS; JOB SATISFACTION; MALE; MIDDLE AGED; NURSE-PATIENT RELATIONS; NURSING STAFF; OUTPATIENTS; PATIENT SATISFACTION; PRIMARY HEALTH CARE; QUESTIONNAIRES; URBAN HEALTH SERVICES; VIDEOTAPE RECORDING; YOUNG ADULT;

EID: 60849100519     PISSN: 10410236     EISSN: None     Source Type: Journal    
DOI: 10.1080/10410230802606968     Document Type: Article

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