The relation between health-orientation, provider-patient communication, and satisfaction: An individual-difference approach

Health Communication

Volumn 18, Issue 3, 2005, Pages 291-303

  Dutta Bergman, Mohan J ^a  

^a PURDUE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DOCTOR PATIENT RELATION; FACTUAL DATABASE; FEMALE; HUMAN; INTERPERSONAL COMMUNICATION; MALE; MIDDLE AGED; PATIENT SATISFACTION;

COMMUNICATION; DATABASES, FACTUAL; FEMALE; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS;

EID: 30844466429     PISSN: 10410236     EISSN: None     Source Type: Journal    
DOI: 10.1207/s15327027hc1803_6     Document Type: Article

References (46)

1. Balint, J., & Shelton, W. (1996). Regaining the initiative: Forging a new model of the physician-patient relationship. Journal of the American Medical Association, 275, 887-892.
2. Ballard-Reisch, D. (1990). A model of participative decision making for physician-patient interaction. Health Communication, 2, 91-104.
3. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
4. Beisecker, A. E., & Beisecker, T. D. (1990). Patient information-seeking behaviors when communicating with doctors. Medical Care, 28, 19-28.
5. Brashers, D. E., Haas, S. M., & Neidig, J. L. (1999). The patient self-advocacy scale (PSAS): Measuring involvement in health care decision making. Health Communication, 11, 97-122.
6. Brown, J., Stewart, M., & Ryan, B. (2003). Outcomes of patient-provider interaction. In T. L. Thompson, A. M. Dorsey, K. I. Miller, & R. Parrott (Eds.), Handbook of health communication (pp. 141-161). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
7. Celsi, R. L., & Olson, J. C. (1988). The role of involvement in attention, and comprehension processes. Journal of Consumer Research, 15, 210-224.
8. Davis, D. L. (1984). Medical misinformation: Communication between outport Newfoundland women and their physicians. Social Science & Medicine, 18, 273-278.
9. Dutta-Bergman, M. (2003). Demographic and psychographic antecedents of community participation: Applying a social marketing model. Social Marketing Quarterly, 9(2), 17-31.
10. Dutta-Bergman, M. (2004a). A narrative of healthy eating: A social marketing approach using psychographics. Health Marketing Quarterly, 20, 81-101.
11. Dutta-Bergman, M. (2004b). Primary sources of health information: Comparison in the domain of health attitudes, health cognitions, and health behaviors. Health Communication, 16, 273-288.
12. Dutta-Bergman, M. (2004c). Reaching unhealthy eaters: Applying a strategic approach to media vehicle choice. Health Communication 16, 493-506.
13. Eaton, L. G., & Tinsley, B. J. (1999). Maternal personality and health communication in the pediatric context. Health Communication, 11, 75-96.
14. Eisenthal, S., Koopman, C., & Stoeckle, J. D. (1990). The nature of patients' requests for physicians' help. Academic Medicine: Journal of the Association of American Medical Colleges, 65, 401-405.
15. Emmanuel, E. J., & Emmanuel, L. L. (1992). Four models of the physician-patient relationship. Journal of the American Medical Association, 267, 2221-2226.
16. Greene, M. G., Adelman, R. D., Friedman, E., & Charon, R. (1994). Older patient satisfaction with communication during an initial medical encounter. Social Science and Medicine, 38, 1279-1288.
17. Hall, J. A., & Dornan, M. C. (1988). What patients like about their medical care and how often they are asked: A meta analysis of the satisfaction literature. Social Science and Medicine, 27, 935-939.
18. Howell-Koren, R. P., & Tinsley, B. J. (1990). The relationships among maternal health locus of control beliefs and expectations, pediatrician-mother communication, and maternal satisfaction with well-infant care. Health Communication, 2, 233-253.
19. Kaplan, S. H., Greenfield, S., & Ware, J. E. (1989). Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Medical Care, 27(Suppl. 3), 110-127.
20. Laine, C., & Davidoff, F. (1996). Patient-centered medicine: A professional evolution. Journal of the American Medical Association, 275, 152-155.
21. MacInnis, D. J., Moorman, C., & Jaworski, B. J. (1991). Enhancing and measuring consumers' motivation, opportunity, and ability to process brand information from ads. Journal of Marketing, 55, 32-53.
22. McGee, D. S., & Cegala, D. J. (1998). Patient communication skills training for improved communication competence in the primary care medical consultation. Journal of Applied Communication Research, 26, 412-430.
23. Moorman, C., & Matulich, E. (1993). A model of consumers' preventive health behaviors: The role of health motivation and health ability. Journal of Consumer Research, 20, 208-229.
24. Nitse, P. S., & Rushing, V. (1996). Patient satisfaction: The new area of focus for the physician's office. Health Marketing Quarterly, 14, 73-84.
25. Norton, R. (1983). Communication style: Theory, application, and measures. Beverly Hills, CA: Sage.
26. Ong, L., De Haes, C., Hoos, A., & Lammes, F. (1995). Doctor-patient communication: A review of the literature. Social Science and Medicine, 40, 903-918.
27. Park, C. W., & Mittal, B. (1985). A theory of involvement in consumer behavior: Problems and issues, In J. N. Seth (Ed.), Research in Consumer Behavior, 1, 201-231.
28. Porter Novelli. (1999). HealthStyles syndicated survey data. Washington, DC: Author.
29. Ratzan, S. C. (1993). Health communication as negotiation: The COAST model and AIDS. In S. C. Ratzan (Ed.), AIDS: Effective health communication for the 90s (pp. 37-51). Washington, DC: Taylor & Francis.
30. Roter, D. L., & Hall, J. A. (1989). Studies of doctor-patient interaction. Annual Review of Public Health, 10, 163-180.
31. Roter, D. L., & Hall, J. A. (1992). Doctors talking to patients/patients talking to doctors: Improving communication in medical visits. Westport, CT: Auburn House.
32. Roter, D. L., Hall, J. A., Kern, D. E., Barker, L. R., Cole, K. A., & Roca, R. P. (1995). Improving physicians' interviewing skills and reducing patients' emotional distress: A randomized clinical trial. Archives of Internal Medicine, 155, 1877-1884.
33. Roter, D. L., Stewart, M., Putnam, S. M., Lipkin, M., Stiles, W., & Inui, T. S. (1997). Communication patterns of the primary care physician. Journal of the American Medical Association, 227, 350-356.
34. Sharf, B. F., & Street, R. L. (1997). The patient as a central construct: Shifting the emphasis. Health Communication, 9, 1-11.
35. Stewart, M. (1984). What is a successful doctor-patient interview? A study of interactions and outcomes. Social Science and Medicine, 19, 167-175.
36. Street, R. L. (1989). Patients' satisfaction with dentists' communicative style. Health Communication, 1, 137-154.
37. Street, R. L. (1991). Information-giving in medical consultations: The influence of parents' communicative styles and personal characteristics. Social Science and Medicine, 32, 541-548.
38. Street, R. L. (1992). Communicative styles and adaptations in physician-parent consultations. Social Science & Medicine, 34, 1155-1163.
39. Street, R. L. (2001). Active patients as powerful communicators. In W. P. Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 541-560). Chichester, England: Wiley.
40. Street, R. L. (2003). Communication in medical encounters: An ecological perspective. In T. L. Thompson, A. M. Dorsey, K. I. Miller, & R. Parrott (Eds.), Handbook of health communication (pp. 63-89). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
41. Street, R. L., & Millay, B. (2001). Analyzing patient participation in medical encounters. Health Communication, 13, 61-73.
42. Street, R. L., Voigt, B., Geyer, C., Manning, T., & Swanson, G. P. (1995). Increasing patient involvement in choosing treatment for early breast cancer. Cancer, 76, 2275-2285.
43. Thompson, T. L. (1994). Interpersonal communication and healthcare. In M. Knapp & G. R. Miller (Eds.), Handbook of interpersonal communication (pp. 696-725). Thousand Oaks, CA: Sage.
44. Walker, K. L., Arnold, C., Miller-Day, M., & Webb, L. (2001). Investigating the physician-patient relationship: Examining emerging themes. Health Communication, 14, 45-68.
45. Wheeless, V. E. (1987). Female patient and physician communication and discussion of gynecological health care issues. Southern Speech Communication Journal, 52, 198-211.
46. Williams, S. J., & Calnan, M. (1991). Key determinants of consumer satisfaction with general practice. Family Practice, 8, 237-242.