House staff nonverbal communication skills and standardized patient satisfaction

Journal of General Internal Medicine

Volumn 18, Issue 3, 2003, Pages 170-174

  Griffith III, Charles H ^a,c   Wilson, John F ^a   Langer, Shelby ^b   Haist, Steven A ^a  

^a UNIVERSITY OF KENTUCKY   (United States)

^b Fred Hutchinson Cancer Research Center   (United States)

^c UNIVERSITY OF KENTUCKY   (United States)

Author keywords

Doctor patient communication; Nonverbal communication; Standardized patients

Indexed keywords

ARTICLE; BODY POSTURE; CONTROLLED STUDY; DEPRESSION; DOCTOR PATIENT RELATION; FACIAL EXPRESSION; GENDER; HUMAN; HUMAN IMMUNODEFICIENCY VIRUS INFECTION; INFECTION RISK; INTERNAL MEDICINE; INTERPERSONAL COMMUNICATION; INTERVIEW; MULTIPLE REGRESSION; NONVERBAL COMMUNICATION; OUTCOMES RESEARCH; PATIENT COUNSELING; PATIENT SATISFACTION; PHYSICIAN ATTITUDE; PSYCHOSOCIAL DISORDER; RESIDENCY EDUCATION; SEXUAL ABUSE; STANDARDIZATION; STATISTICAL ANALYSIS; THORAX PAIN; VERBAL COMMUNICATION; VOICE;

FEMALE; HUMANS; INTERNAL MEDICINE; INTERNSHIP AND RESIDENCY; MALE; NONVERBAL COMMUNICATION; PATIENT SATISFACTION; PEDIATRICS; PHYSICIAN-PATIENT RELATIONS;

EID: 0037354533     PISSN: 08848734     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1525-1497.2003.10506.x     Document Type: Article

References (13)

1. Burgoon JK. Nonverbal signals. In: Knapp ML, Miller GR, eds. Handbook of Interpersonal Communication. Beverly Hills, Calif: Sage Publications: 1985:344-90.
2. Nardone DA, Johnson GK, Faryna A, Coulehan JL, Parrino TA. A model for the diagnostic medical interview. Nonverbal, verbal and cognitive assessments. J Gen Intern Med. 1992;7:437-42.
3. Koss T, Rosenthal R. Interactional synchrony, positivity, and patient satisfaction in the physician-patient relationship. Med Care. 1997;35:1158-63.
4. Bensing J. Doctor-patient communication and the "quality" of care. Soc Sci Med. 1991;32:1301-10.
5. Comstock LM, Hooper EM, Goodwin JM, Goodwin JS. Physician behaviors that correlate with patient satisfaction. J Med Educ. 1982;57:105-12.
6. Larsen KM, Smith CK. Assessment of nonverbal communication in the patient-physician interview. J Fam Pract. 1981;12:481-8.
7. Hall JF, Roter DL, Katz NR. Meta-analysis of correlates of provider behavior in medical encounters. Med Care. 1988:26:657-75.
8. Di Matteo MR, Taranta A, Friedman HS, Prince LM. Predicting patient satisfaction from physicians' nonverbal communication skills. Med Care. 1980;18:376-87.
9. Roter DL, Hall JA, Katz NR. Relations between physician behaviors and analogue satisfaction, recall, and impressions. Med Care. 1987;25:437-51.
10. Goiter S, Rethans J, Scherpbier A, et al. Developing case-specific checklists for standardized patient-based assessments in internal medicine: a review of the literature. Acad Med. 2000;75:1130-7.
11. Friedman HS. Nonverbal communication between patients and medical practitioners. J Social Issues. 1979;35:82-99.
12. Smith RC, Lyles JS, Mettler JA, et al. A strategy for improving patient satisfaction by the intensive training of residents in psychosocial medicine: a controlled, randomized study. Acad Med. 1995:70:729-32.
13. Tamblyn R, Abrahamowicz M, Schnarch B, Colliver JA, Benaroya S, Snell L. Can standardized patients predict real-patient satisfaction with the doctor-patient relationship? Teach Learn Med. 1994;6:36-44.