A Comparative Evaluation of Forecast Monitoring Systems in Service Organizations

Proceedings - Annual Meeting of the Decision Sciences Institute

Volumn , Issue , 2002, Pages 2083-2087

  Hur, Daesik ^a  

^a BOWLING GREEN STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

MEAN SQUARE ERRORS (MSE); SERVICE ORGANIZATIONS;

DATA REDUCTION; DECISION MAKING; ERROR ANALYSIS; ERROR DETECTION; HEURISTIC METHODS; INDUSTRIAL RESEARCH; MANAGERS; MONITORING; SCHEDULING; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING; TECHNOLOGICAL FORECASTING;

INDUSTRIAL ECONOMICS;

EID: 1642482506     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (9)

1. Brown, R., Smoothing, Forecasting, and Prediction of Discrete Time Series, 1963, Prentice Hall, Englewood Cliffs, NJ.
2. Gardner, E. S., "Automatic Monitoring of Forecast Errors," Journal of Forecasting, 2, 1983, 1-21.
3. Gardner, E. S.,"CUSUM vs Smoothed-Error Forecast Monitoring Schemes: Some Simulation Results," Journal of Operational Research Society, 36 (1), 1985, 43-47.
4. Golder, E.R. and J.G. Settle, "Monitoring Schemes in Short-term Forecasting," Operations Research Quarterly, 1976, 27 (2), 489-501.
5. Kimes, S.E., "Yield Management: A Tool for Capacity-Constrained Service Firms," Journal of Operations Management, 8 (4), 1989, 348-363.
6. Mabert, V.A., "PSI Energy's, Call Center," unpublished case study, 1998, Indiana University.
7. Trigg, D.W., "Monitoring a Forecasting System," Operational Research Quarterly, 15, 1964, 271-274.
8. Wu, L.S-Y., "Business Planning Under Uncertainty: Quantifying Variability, " The Statistician, 37, 1988, 141-151.
9. Wu, L.S-Y., J.R.M. Hosking, and J. M. Doll, "Business Planning under Uncertainty: Will We Attain Our Goal?" International Journal of Forecasting, 8, 1992, 547-557