An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters

Journal of Retailing and Consumer Services

Volumn 16, Issue 1, 2009, Pages 1-9

  Grace, Debra ^a  

^a GRIFFITH UNIVERSITY   (Australia)

Author keywords

Affective reactions; Embarrassment; Emotions; Experiment; Feelings; Intentions; Service encounter

Indexed keywords

CONSUMPTION BEHAVIOR; EXPERIMENTAL STUDY; FUTURE PROSPECT; PSYCHOLOGY; RESEARCH WORK; RETAILING;

EID: 57849129942     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2008.02.004     Document Type: Article

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