Information technology and process performance: An empirical investigation of the interaction between IT and non-IT resources

Decision Sciences

Volumn 39, Issue 4, 2008, Pages 703-735

  Jeffers, Patrick I ^a   Muhanna, Waleed A ^b   Nault, Barrie R ^c  

^a UNIVERSITY OF THE WEST INDIES   (Trinidad and Tobago)

^b OHIO STATE UNIVERSITY   (United States)

^c UNIVERSITY OF CALGARY   (Canada)

Author keywords

Complementarity; Customer service process; Firm performance; IT business value; IT resources interaction; Organizational design; Process coordination; Process design; Process performance; Resource based view; Supply Chain Management (SCM); Third party logistics

Indexed keywords

EID: 57649181822     PISSN: 00117315     EISSN: 15405915     Source Type: Journal    
DOI: 10.1111/j.1540-5915.2008.00209.x     Document Type: Article

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