Reports, requests, and recipient design: The management of patron queries in online reference chats

Journal of the American Society for Information Science and Technology

Volumn 59, Issue 14, 2008, Pages 2268-2283

  Epperson, Terrence W ^a   Zemel, Alan ^b  

^a The College of New Jersey   (United States)

^b DREXEL UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CONVERSATION ANALYSES; EMPIRICAL INVESTIGATIONS; ETHNOMETHODOLOGY; LIBRARY AND INFORMATION SCIENCES; SERVICE REQUESTS; UNIVERSITY LIBRARIES; VIRTUAL REFERENCE SERVICES;

ARCTIC ENGINEERING; INFORMATION SERVICES; LIBRARIES; PERSONNEL; PROGRAM INTERPRETERS;

DIGITAL LIBRARIES;

EID: 57049083009     PISSN: 15322882     EISSN: 15322890     Source Type: Journal    
DOI: 10.1002/asi.20930     Document Type: Article

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