A window into our patron's needs: Analyzing data from chat transcripts

Internet Reference Services Quarterly

Volumn 11, Issue 4, 2007, Pages 19-39

  Houlson, Van ^a   McCready, Kate ^a   Steinberg Pfahl, Carla ^a  

^a UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Academic libraries; Evaluation; Library patrons; Online chat reference; Reference services; Transcript analysis; Use studies; Virtual reference

Indexed keywords

EID: 34047260772     PISSN: 10875301     EISSN: 15404749     Source Type: Journal    
DOI: 10.1300/J136v11n04_02     Document Type: Article

References (15)

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