Gather customer concerns from online product reviews - A text summarization approach

Expert Systems with Applications

Volumn 36, Issue 2 PART 1, 2009, Pages 2107-2115

  Zhan, Jiaming ^a   Loh, Han Tong ^a   Liu, Ying ^b  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Customer concern; Product review; Text summarization

Indexed keywords

CONCEPTUAL DESIGN; PRODUCT DESIGN; SALES; SENTIMENT ANALYSIS; TEXT PROCESSING;

AUTOMATIC SUMMARIZATION; CATEGORICAL DATA; CUSTOMER CONCERNS; CUSTOMER UNDERSTANDING; ONLINE PRODUCT REVIEWS; PRODUCT RECOMMENDATION; PRODUCT REVIEWS; TEXT SUMMARIZATION;

DATA MINING;

EID: 56349099771     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2007.12.039     Document Type: Article

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