Evaluating potential investments in new technologies: Balancing assessments of potential benefits with assessments of potential disbenefits, reliability and utilization

Critical Perspectives on Accounting

Volumn 19, Issue 8, 2008, Pages 1197-1218

  Fox, Stephen ^a  

^a VTT TECHNICAL RESEARCH CENTRE OF FINLAND   (Finland)

Author keywords

Disbenefits; Investment evaluation techniques; Reliability; Utilization

Indexed keywords

EID: 55549092076     PISSN: 10452354     EISSN: 10959955     Source Type: Journal    
DOI: 10.1016/j.cpa.2007.11.002     Document Type: Article

References (102)

1. Adner R., and Levinthal D. What is not a real option: considering boundaries for the application of real options to business strategy. Academy of Management Review 29 (2004) 74-85
2. Ahern K. Ten tips for reflexive bracketing. Qualitative Health Research 9 (1999) 407-411
3. Agrawal M., Kumaresh T.V., and Mercer G.A. The false promise of mass customization. McKinsey Quarterly (2001) 3
4. Akalu M. The process of investment appraisal: the experience of 10 large British and Dutch companies. International Journal of Project Management 21 (2003) 335-362
5. Argyris C., Putnam R., and MacLain-Smith D. Action science (1985), Jossey-Bass, San Francisco, CA
6. Arms W.Y. Digital libraries (2000), MIT Press
7. Arunachalam V. Electronic data exchange: an evaluation of alternative organizational forms. Accounting, Organizations and Society 29 (2004) 227-241
8. Bacon J. The use of decision criteria in selecting information systems/technology investments. MIS Quarterly 16 (1992) 335-353
9. Balle F., and Balle M. The gold mine (2005), Lean Enterprise Institute, Brookline, MA
10. Bannister F., McCabe P., and Remenyi D. How much did we really pay for that? The awkward problem of information technology costs. The Electronic Journal of Information Systems Evaluation 5 (2001) 1-11
11. Bassey M. Action research for improving educational practice. In: Halsall R. (Ed). Teacher research and school improvement: opening doors from the inside (1998), Open University Press, Buckingham
12. BBC, 2003a. Document deluge threatens firms. BBC News. November 13. Available on line: http://news.bbc.co.uk/go/pr/fr/-/2/hi/technology/3265055.stm (accessed 16 December 2005).
13. BBC, 2003b. Keep cool over computer hassles. BBC News. October 23. Available on line: http://news.bbc.co.uk/2/hi/technology/3204719.stm (accessed 16 December 2005).
14. BBC, 2003c. US man shoot laptop. BBC News. March 6. Available on line: http://news.bbc.co.uk/2/hi/world/americas/2826587.stm (accessed 16 December 2005).
15. BBC, 2005a. Computer glitch hits Tokyo market. BBC News. November 1. Available on line: http://news.bbc.co.uk/go/pr/fr/-/1/hi/business/4395258.stm (accessed 22 December 2005).
16. BBC, 2005b. Tokyo market admits system error. BBC News. December 11. Available on line: http://news.bbc.co.uk/go/pr/fr/-/1/hi/business/4519292.stm (accessed 22 December 2005).
17. Boxwala A., Peleg M., Tu S., Ogunyemi O., Zeng Q., Wang D., Patel V., Greenes R., and Shortliffe E. GLIF3: a representation format for sharable computer-interpretable clinical practice guidelines. Journal of Biomedical Informatics 37 (2004) 147-161
18. Buglione L., Quintano N., and Reo D. Balanced IT scorecard and EFQM: a balanced approach to performance measurement for software intensive organizations. Proceedings of the 2nd European Software Measurement Conference. Amsterdam, October 4-8 (1999)
19. Charette R.N. Why software fails (2005), IEEE Spectrum, New York
20. Chenhall R. Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study. Accounting, Organizations and Society 30 (2004) 395-422
21. Chesborough H., and Rosenbloom R. The dual edged role of the business model in leveraging corporate technology investments. In: Branscomb L., and Auerswald P. (Eds). Taking technical risks: how innovators, executives, and investors manage high-tech risks (2001), Massachusetts Institute of Technology, Cambridge, MA
22. Clemons E., and Weber B. Strategic information technology investments: guidelines for decision making. Journal of Management Information Systems 7 2 (1990) 9-28
23. Cook C. Scaling the building information mountain. CAD User AEC Magazine, 17, March/April; 2004.
24. Copeland T., and Antikarov V. Real options: a practitioner's guide (2001), Texere, London
25. Creveling C., Slutsky J., Antis D., and Creveling M. Design for six sigma in technology and product development (2002), Prentice Hall, Indianapolis, IN
26. Cross N. Engineering design methods: strategies for product design. 2nd ed. (1994), John Wiley and Sons, Chichester, W Susx
27. Cyert R., and March J. A behavioural theory of the firm (1963), Prentice-Hall, New Jersey
28. Dayananda D., Irons R., Harrison S., Herbohn J., and Rowland P. Capital budgeting: financial appraisal of investment projects (2002), Cambridge University Press, Port Melbourne, VIC
29. Dedrick J., Gurbaxani V., and Kraemer K. Information technology and economic performance: a critical review of the empirical evidence. ACM Computing Surveys 35 (2003) 1-28
30. Dixit A., and Pindyck R. Investment under uncertainty (1994), Princeton University Press, Princeton, NJ
31. Deloitte. Calling a change in the outsourcing market-the realities for the world's largest organizations (2005), Deloitte Consulting
32. Dywer J. Real jobs, imaginary numbers. Engineering Management 15 5 (2005) 22-25
33. Ekström M, Björnsson H. Evaluating IT investments in construction: accounting for strategic flexibility. CIFE Technical Report #136. Stanford, CA: Stanford University; 2003
34. Ellis M. GM plants vulnerable. Detroit Free Press. Detroit Newspaper Partnership: Detroit, MI, 12 November; 2005.
35. ®: Buffalo, NY. Available on line: http://encarta.msn.com/dictionary_/disbenefit.html (accessed 16 December 2005).
36. Gerwin D. A theory of innovation processes for computer-aided manufacturing technology. IEEE Transactions on Engineering Management 35 (1988) 90-100
37. Hempell T. What's spurious, what's real? Measuring the productivity impacts of ICT at the firm-level (2002), Centre for European Economic Research, Mannheim
38. Hultman K. Making change irresistible: overcoming resistance to change in your organization (1998), Davies-Black Pub., Palo Alto, CA
39. Irani Z., and Love P. Developing a frame of reference for ex-ante IT/IS investment evaluation. European Journal of Information System 11 (2002) 74-82
40. Jarvis R, Kitching J, Curran J, Lightfoot G. The Financial Management of Small Firms. ACCA Research Report #49. Glasgow: Association of Chartered Certified Accountants; 1996.
41. Jones J. Design methods (1992), Van Nostrand Reinhold, New York, NY
42. Kahneman D., and Tversky A. Choices, values and frames. American Psychologist 39 (1984) 341-350
43. Kaplan R., and Norton D. The balanced scorecard: measures that drive performance. Harvard Business Review January-February (1992)
44. Keen J., and Digrius B. Making technology Investments profitable: ROI roadmap to better business cases (2002), John Wiley and Sons, Chichester, W Susx
45. Kemmis S., and Wilkinson M. Participatory action research and the study of practice. In: Atweh B., Kemmis S., and Weeks P. (Eds). Action research in practice: partnerships for social justice in education (1998), Routledge, London
46. Kim W., and Mauborgne R. Tipping point leadership. Harvard Business Review April (2003)
47. Koskela L., and Kazi A.S. Information technology in construction: how to realize the benefits. In: Clarke S., Coakes E., Gordon Hunter M., and Wenn A. (Eds). Socio-technical and human cognition elements of information systems (2003), Information Science Publishing, London
48. Kumar R. Understanding the value of information technology enabled responsiveness. The Electronic Journal of Information Systems 13 (1997) 1-8
49. Larkin T., Larkin S., and Strebel P. Overcoming resistance to change. Harvard Business Audio August (1998)
50. Lawrence P. How to deal with resistance to change. Harvard Business Review January (1969)
51. Lewin K. Action research and minority problems. Journal of Social Issues 2 (1946) 34-36
52. Levery M. Motivating maintenance craftsmen. Engineering Management 15 3 (2005) 16-19
53. Lillrank P., Holopainen S., and Paavola T. Catching intangible IT benefits. The Electronic Journal of Information Systems Evaluation 4 1 (2001) 1-11
54. Lincoln Y., and Guba E. Naturalistic inquiry (1985), Sage, Newbury Park, CA
55. Linneman R.E., and Kennell J.D. Shirtsleeve approach to long-range plans March-April (1977) 141-150
56. Mahajan V., Muller E., and Srivastava R.K. Determination of adopter categories by using innovation diffusion. Journal of Marketing Research 27 (1990) 37-50
57. Maskell B. Why MRPII has not created world class manufacturing and where do we go from here?. APICS September (1993)
58. Melnyk S., and Narasimhan R. Computer integrated manufacturing (1992), Business One Irwin, Homewood, IL
59. Merriam-Webster. Merriam-Webster Online Dictionary. Springfield, MA: Merriam-Webster. Available on line: http://www.m-w.com/dictionary/disbenefit (accessed 16 December 2005); 2005.
60. Milis K., and Mercken R. The use of the balanced scorecard for the evaluation of Information and communication technology projects. International Journal of Project Management 22 (2004) 87-97
61. Mulvany P. Assessing biotechnology impacts. Closing speech, intermediate technology development group associates' day. Rugby, Warks: Intermediate Technology Development Group, 17 October; 1999.
62. Murphy K., and Simon S. Intangible benefits valuation in ERP projects. Information Systems Journal 12 (2002) 301-320
63. Oakland J. Total quality management. 2nd ed. (1993), Butterworth-Heineman, Oxford, OXON
64. Oakland J., and Followell R. Statistical process control. 2nd ed. (1990), Butterworth-Heineman, Oxford, OXON
65. OECD. Seizing the benefits of ICT in a digital economy (2003), Organization for Economic Co-operation and Development, Paris p. 9
66. O'Hara M. Chips with everything. The Guardian. Guardian Newspapers Limited: London, 24 January; 2004.
67. OECD. OECD science, technology, and industry outlook (2004), Organization for Economic Co-operation and Development, Paris
68. OECD. OECD information technology outlook (2004), Organization for Economic Co-operation and Development, Paris
69. Padgett D. Qualitative methods in social work research: challenges and rewards (1998), Sage, Thousand Oaks, CA
70. Pande P., Neuman R., and Cavanagh R. The six sigma way: how GE, Motorola, and other top companies are honing their performance (2000), McGraw-Hill, New York, NY
71. Peng K. A new era dawns. Manufacturing Engineer 84 4 (2005) 44-47
72. Planting S. Tag team poised for profits. Financial Mail. Johannesburg: The Business Media Company, 6 August; 2004.
73. Poon P., and Wagner C. Critical success factors revisited: success and failure cases of information systems for senior executives. Decision Support Systems 30 (2001) 393-418
74. Price F. Right first time (1985), Gower, London
75. Putterill M., Maguire W., and Sohal A. Advanced manufacturing technology investment: criteria for organizational choice and appraisal. Integrated Manufacturing Systems 7 5 (1996) 12-24
76. Rao B. Handbook of condition monitoring (1996), Elsevier Advanced Technology, New York, NY
77. Ross J.W., and Weill P. Six IT decisions your IT people shouldn't make. Harvard Business Review November (2002) 85-91
78. Rubens P. Fax-the technology that refuses to die. BBC News. December, 15. Available on line: http://news.bbc.co.uk/1/hi/magazine/3320515.stm (accessed 16/12/2003); 2003.
79. Scheurich J. Research method in the postmodern (1997), Falmer, London
80. Sellen A.J., and Harper R.H.R. The myth of the paperless office (2001), MIT Press, Cambridge, MA
81. Shank J. Analysing technology investments: from NPV to strategic cost management. Management Accounting Research 7 (1996) 185-197
82. Shepard S. RFID (2005), McGraw-Hill Professional, New York, NY
83. Simons R. Performance measurement and control systems for implementing strategy (1999), Prentice Hall, Upper Saddle River, NJ
84. Simons M, Cushing K. Technology suppliers unite to try to prove the value of IT investments to business. Computer Weekly, 29 April; 2003.
85. Slagmulder R., Bruggeman W., and Wassenhove L. An empirical study of capital budgetting practices for strategic investments in CIM technologies. International Journal of Production Economics 40 (1995) 121-152
86. Soanes C., and Hawker S. Compact oxford English dictionary of current English (2005), Oxford University Press, Oxford, Oxon
87. Stamatis D. Failure mode and effect analysis: FMEA from theory to execution (2003), ASQ Quality Press, Milwaukee, WI
88. Swanson M., Wohl A., Pope L., Grance T., Hash J., and Thomas R. Contingency planning guide for information technology systems (2002), National Institute of Standards and Technology, Washington, DC
89. Tenner E. Why things bite back (1997), Vintage, New York, NY
90. The Economist. The kindergarten that will change the world. The Economist, March; 1995.
91. Thatcher M., and Oliver J. The impact of technology investments on a firm's production efficiency, product quality and productivity. Journal of Management Information Systems 18 2 (2001) 17-45
92. The High Technology Finland Team. High Technology Finland Report. Helsinki: The High Technology Finland Team; 2005.
93. Thomas R. Business value analysis: coping with unruly uncertainty. Strategy and Leadership 29 2 (2001) 16-23
94. Tse T.K., Wong K.A., and Wong K.F. The utilisation of building information models in nD modelling: a study of data interfacing and adoption barriers. ITcon 10 (2005) 85-110
95. Ubha H. A stitch in time. Engineering Management 15 3 (2005) 3
96. Walker S. Socratic strategies and devil's advocacy in synchronous CMC debate. Journal of Computer Assisted Learning 20 (2004) 172-182
97. West M. Effective teamwork: practical lessons from organizational research (2003), Blackwell Publishing, Oxford, Oxon
98. White M, Whitaker B. UK war dossier a sham, say experts. The Guardian. London: Guardian Newspapers Limited, 7 February; 2003.
99. Whiting R., Davies J., and Knul M. Investment appraisal for IT systems. In: Willcocks L. (Ed). Investing in information systems: evaluation and management (1996), Chapman and Hall, New York, NY
100. Wilkinson M. Action research for people and organizational change (1996), Queensland University of Technology, Brisbane
101. Willmott P. Total productive maintenance: a route to world class performance (2000), TWI Press, Terre Haute, IN
102. World Economic Forum. Global Competitiveness Report 2005-2006. Geneva: World Economic Forum; 2005.