Erratum: Performance improvement after implementing the Balanced Scorecard: A large hospital's experience in Taiwan (Total Quality Management (2008) 19:11 (1143 -1152), DOI: 10.1080/14783360802323560);Performance improvement after implementing the Balanced Scorecard: A large hospital's experience in Taiwan

Total Quality Management and Business Excellence

Volumn 19, Issue 11, 2008, Pages 1143-1154

  Chang, Wen Cheng ^a   Tung, Yu Chi ^b   Huang, Chun Hsiung ^a   Yang, Ming Chin ^c  

^a MACKAY MEMORIAL HOSPITAL   (Taiwan)

^b MING CHUAN UNIVERSITY   (Taiwan)

^c NATIONAL TAIWAN UNIVERSITY   (Taiwan)

Author keywords

Balanced scorecard; Hospital management; Hospital performance; Taiwan

Indexed keywords

EID: 53349140667     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360802637050     Document Type: Erratum

References (22)

1. Chow, C.W., Ganulin, D., Teknika, O., Haddad, K., & Williamson, J. (1998). The balanced scorecard: A potent tool for energizing and focusing healthcare organization management. Journal of Healthcare Management, 43(3), 263-280.
2. Griffith, J.R. (2000). Championship management for healthcare organizations. Journal of Healthcare Management, 45(1), 17-31.
3. Inamdar, N., Kaplan, R.S., & Bower, M. (2002). Applying the balanced scorecard in healthcare provider organizations. Journal of Healthcare Management/American College of Healthcare Executives, 47(3), 179-195.
4. Kaplan, R.S., & Norton, D.P. (1992). The balanced scorecard - measures that drive performance. Harvard Business Review, 70(1), 71-79.
5. Kaplan, R.S., & Norton, D.P. (1993). Putting the balanced scorecard to work. Harvard Business Review, 71(5), 134-142.
6. Kaplan, R.S., & Norton, D.P. (1996a). The balanced scorecard is more than just a new measurement system. Harvard Business Review, 74(S), 3-4.
7. Kaplan, R.S., & Norton, D.P. (1996b). The balanced scorecard: Translating strategy into action. Boston: Harvard Business School Press.
8. Kaplan, R.S., & Norton, D.P. (1996c). Using the balanced scorecard as a strategic management system. Harvard Business Review, 74(1), 75-85.
9. Kaplan, R.S., & Norton, D.P. (2000). Having trouble with your strategy? Then map it. Harvard Business Review, 78(5), 167-176.
10. Kaplan, R.S., & Norton, D.P. (2001a). The strategy-focused organization: How balanced scorecard companies thrive in the new business environment. Boston: Harvard Business School Press.
11. Kaplan, R.S., & Norton, D.P. (2001b). Transforming the balanced scorecard from performance measurement to strategic management: Part I. Accounting Horizons, 15(1), 87-104.
12. Kaplan, R.S., & Norton, D.P. (2001c). Transforming the balanced scorecard from performance measurement to strategic management: Part II. Accounting Horizons, 15(2), 147-160.
13. Kaplan, R.S., & Norton, D.P. (2004). Strategy maps: Converting intangible assets into tangible outcomes. Boston: Harvard Business School Press.
14. MacStravic, S. (1999). A really balanced scorecard. Health Forum Journal, 42(3), 64-67.
15. Meliones, J. (2000). Saving money, saving lives. Harvard Business Review, 78(6), 57-67.
16. Meliones, J.N., Ballard, R., Liekweg, R., & Burton, W. (2001). No mission - no margin: It's that simple. Journal of Health Care Finance, 27(3), 21-29.
17. Oliveira, J. (2001). The balanced scorecard: An integrative approach to performance evaluation. Healthcare Financial Management, 55(5), 42-46.
18. Sahney, V.K. (1998). Balanced scorecard as a framework for driving performance in managed care organizations. Managed Care Quarterly, 6(2), 1-8.
19. Shortell, S., Gillies, R., Anderson, D., Erickson, K., & Mitchell, J. (2000). Remaking healthcare in America. San Francisco, CA: Jossey-Bass.
20. Steele, J. (2001). Transforming the balanced scorecard into your strategy execution system. Manage, 53(1), 22-24.
21. Weber, D.O. (2001). A better gauge of corporate performance. Health Forum Journal, 44(3), 20-24.
22. Zelman, W.N., Pink, G.H., & Matthias, C.B. (2003). Use of the balanced scorecard in health care. Journal of Health Care Finance, 29(4), 1-16.