-
1
-
-
0033089763
-
Legal and social safeguards against opportunism in exchange
-
Achrol, R.S. and Gundlach, G.T. (1999), “Legal and social safeguards against opportunism in exchange”, Journal of Retailing, Vol. 75 No. 1, pp. 107-24.
-
(1999)
Journal of Retailing
, vol.75
, Issue.1
, pp. 107-124
-
-
Achrol, R.S.1
Gundlach, G.T.2
-
2
-
-
85135327052
-
Internal marketing issues and challenges
-
Ahmed, P.K. and Rafiq, M. (2003), “Internal marketing issues and challenges”, European Journal of Marketing, Vol. 37 No. 9, pp. 1177-86.
-
(2003)
European Journal of Marketing
, vol.37
, Issue.9
, pp. 1177-1186
-
-
Ahmed, P.K.1
Rafiq, M.2
-
3
-
-
84986665106
-
The measurement and antecedents of affective, continuance and normative commitment to the organisation
-
Allen, N.J. and Meyer, J.P. (1990), “The measurement and antecedents of affective, continuance and normative commitment to the organisation”, Journal of Occupational Psychology, Vol. 63, pp. 1-18.
-
(1990)
Journal of Occupational Psychology
, vol.63
, pp. 1-18
-
-
Allen, N.J.1
Meyer, J.P.2
-
4
-
-
0002128929
-
An experimental investigation of satisfaction and commitment in marketing channels: the role of trust and dependence
-
Andaleeb, S.S. (1996), “An experimental investigation of satisfaction and commitment in marketing channels: the role of trust and dependence”, Journal of Retailing, Vol. 72 No. 1, pp. 77-93.
-
(1996)
Journal of Retailing
, vol.72
, Issue.1
, pp. 77-93
-
-
Andaleeb, S.S.1
-
5
-
-
84993065895
-
The use of pledges to build and sustain commitment in distribution channels
-
Anderson, E. and Weitz, B. (1992), “The use of pledges to build and sustain commitment in distribution channels”, Journal of Marketing Research, Vol. 29, pp. 18-34.
-
(1992)
Journal of Marketing Research
, vol.29
, pp. 18-34
-
-
Anderson, E.1
Weitz, B.2
-
6
-
-
0035594915
-
The severity of contract enforcement in interfirm channel relationships
-
Antia, K.D. and Frazier, G.L. (2001), “The severity of contract enforcement in interfirm channel relationships”, Journal of Marketing, Vol. 65, pp. 67-81.
-
(2001)
Journal of Marketing
, vol.65
, pp. 67-81
-
-
Antia, K.D.1
Frazier, G.L.2
-
7
-
-
51249177591
-
On the evaluation of structural equation models
-
Bagozzi, R.P. and Yi, Y. (1988), “On the evaluation of structural equation models”, Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.
-
(1988)
Journal of the Academy of Marketing Science
, vol.16
, Issue.1
, pp. 74-94
-
-
Bagozzi, R.P.1
Yi, Y.2
-
8
-
-
3042652732
-
A three-component model of customer commitment to service providers
-
Bansal, H.S., Irving, P.G. and Taylor, S.F. (2004), “A three-component model of customer commitment to service providers”, Journal of the Academy of Marketing Science, Vol. 32 No. 3, pp. 234-50.
-
(2004)
Journal of the Academy of Marketing Science
, vol.32
, Issue.3
, pp. 234-250
-
-
Bansal, H.S.1
Irving, P.G.2
Taylor, S.F.3
-
9
-
-
20444480862
-
The impact of internal marketing activities on external marketing outcomes
-
Bansal, H.S., Mendelson, M.B. and Sharma, B. (2001), “The impact of internal marketing activities on external marketing outcomes”, Journal of Quality Management, Vol. 6, pp. 61-76.
-
(2001)
Journal of Quality Management
, vol.6
, pp. 61-76
-
-
Bansal, H.S.1
Mendelson, M.B.2
Sharma, B.3
-
10
-
-
0037262572
-
An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships
-
Brashear, T.G., Boles, J.S., Bellenger, D.N. and Brooks, C.M. (2003), “An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships”, Journal of the Academy of Marketing Science, Vol. 31 No. 2, pp. 189-200.
-
(2003)
Journal of the Academy of Marketing Science
, vol.31
, Issue.2
, pp. 189-200
-
-
Brashear, T.G.1
Boles, J.S.2
Bellenger, D.N.3
Brooks, C.M.4
-
11
-
-
0001878819
-
A paradigm for developing better measures of marketing constructs
-
Churchill, G.A. Jr. (1979), “A paradigm for developing better measures of marketing constructs”, Journal of Marketing Research, Vol. 16, pp. 64-73.
-
(1979)
Journal of Marketing Research
, vol.16
, pp. 64-73
-
-
Churchill, G.A.1
-
12
-
-
2242423660
-
Managerial factors and organisational commitment – a comparative study of police officers and civilian staff
-
Dick, G. and Metcalfe, B. (2001), “Managerial factors and organisational commitment – a comparative study of police officers and civilian staff”, The International Journal of Public Sector Management, Vol. 14 No. 2, pp. 111-24.
-
(2001)
The International Journal of Public Sector Management
, vol.14
, Issue.2
, pp. 111-124
-
-
Dick, G.1
Metcalfe, B.2
-
13
-
-
1642587243
-
Internal benefits of service-worker customer orientation: job satisfaction, commitment, and organisational citizenship behaviors
-
Donavan, D.T., Brown, T.J. and Mowen, J.C. (2004), “Internal benefits of service-worker customer orientation: job satisfaction, commitment, and organisational citizenship behaviors”, Journal of Marketing, Vol. 68, pp. 128-46.
-
(2004)
Journal of Marketing
, vol.68
, pp. 128-146
-
-
Donavan, D.T.1
Brown, T.J.2
Mowen, J.C.3
-
14
-
-
58149207855
-
Organisational commitment: the utility of an integrative definition
-
Dunham, R.B., Grube, J.A. and Castenada, M.B. (1994), “Organisational commitment: the utility of an integrative definition”, Journal of Applied Psychology, Vol. 79, pp. 370-80.
-
(1994)
Journal of Applied Psychology
, vol.79
, pp. 370-380
-
-
Dunham, R.B.1
Grube, J.A.2
Castenada, M.B.3
-
15
-
-
49049151264
-
Exchange variables as predictors of job satisfaction, job commitment, and turnover: the impact of rewards, costs, alternatives, and investments
-
Farrell, D. and Rusbult, C.E. (1981), “Exchange variables as predictors of job satisfaction, job commitment, and turnover: the impact of rewards, costs, alternatives, and investments”, Organisational Behavior and Human Performance, Vol. 27, pp. 78-95.
-
(1981)
Organisational Behavior and Human Performance
, vol.27
, pp. 78-95
-
-
Farrell, D.1
Rusbult, C.E.2
-
16
-
-
84992945028
-
Determinants of long-term orientation in buyer-seller relationships
-
Ganesan, S. (1994), “Determinants of long-term orientation in buyer-seller relationships”, Journal of Marketing, Vol. 58, pp. 1-19.
-
(1994)
Journal of Marketing
, vol.58
, pp. 1-19
-
-
Ganesan, S.1
-
17
-
-
0034372962
-
Relationship marketing activities, commitment, and membership behaviors in professional associations
-
Gruen, T.W., Summers, J.O. and Acito, F. (2000), “Relationship marketing activities, commitment, and membership behaviors in professional associations”, Journal of Marketing, Vol. 64, pp. 34-49.
-
(2000)
Journal of Marketing
, vol.64
, pp. 34-49
-
-
Gruen, T.W.1
Summers, J.O.2
Acito, F.3
-
18
-
-
21344477357
-
Governance in exchange: contract law and its alternatives
-
Gundlach, G.T. and Achrol, R.S. (1993), “Governance in exchange: contract law and its alternatives”, Journal of Public Policy & Marketing, Vol. 12 No. 2, pp. 141-55.
-
(1993)
Journal of Public Policy & Marketing
, vol.12
, Issue.2
, pp. 141-155
-
-
Gundlach, G.T.1
Achrol, R.S.2
-
19
-
-
84986092012
-
Managing the changing psychological contract
-
Hiltrop, J.M. (1996), “Managing the changing psychological contract”, Employee Relations, Vol. 18 No. 1, pp. 36-49.
-
(1996)
Employee Relations
, vol.18
, Issue.1
, pp. 36-49
-
-
Hiltrop, J.M.1
-
20
-
-
1842449643
-
The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context: a dyadic analysis
-
Homburg, C. and Stock, R.M. (2004), “The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context: a dyadic analysis”, Journal of the Academy of Marketing Science, Vol. 32 No. 2, pp. 144-58.
-
(2004)
Journal of the Academy of Marketing Science
, vol.32
, Issue.2
, pp. 144-158
-
-
Homburg, C.1
Stock, R.M.2
-
21
-
-
0034341457
-
Control mechanisms and the relationship life cycle: implications for safeguarding specific investments and developing commitment
-
Jap, S.D. and Ganesan, S. (2000), “Control mechanisms and the relationship life cycle: implications for safeguarding specific investments and developing commitment”, Journal of Marketing Research, Vol. 37, pp. 227-45.
-
(2000)
Journal of Marketing Research
, vol.37
, pp. 227-245
-
-
Jap, S.D.1
Ganesan, S.2
-
22
-
-
0040689828
-
Impact of gender, hierarchical position, and leadership styles on work-related values
-
Jensen, T., White, D. and Singh, R. (1990), “Impact of gender, hierarchical position, and leadership styles on work-related values”, Journal of Business Research, Vol. 20, pp. 145-52.
-
(1990)
Journal of Business Research
, vol.20
, pp. 145-152
-
-
Jensen, T.1
White, D.2
Singh, R.3
-
23
-
-
0000131893
-
An empirical investigation of some antecedents of opportunism in a marketing channel
-
John, G. (1984), “An empirical investigation of some antecedents of opportunism in a marketing channel”, Journal of Marketing Research, Vol. 21, pp. 278-89.
-
(1984)
Journal of Marketing Research
, vol.21
, pp. 278-289
-
-
John, G.1
-
24
-
-
0003744563
-
-
Scientific Software International, Inc. Chicago, IL
-
Joreskog, K.G. and Sorbom, D. (1993), LISREL VIII: Structural Equation Modeling with the SIMPLIS Command Language, Scientific Software International, Inc., Chicago, IL.
-
(1993)
LISREL VIII: Structural Equation Modeling with the SIMPLIS Command Language
-
-
Joreskog, K.G.1
Sorbom, D.2
-
25
-
-
0003074175
-
Change in the global economy: an interview with Rosabeth Moss Kanter
-
Kanter, R.M. (1994), “Change in the global economy: an interview with Rosabeth Moss Kanter”, European Management Journal, Vol. 12 No. 1, pp. 1-9.
-
(1994)
European Management Journal
, vol.12
, Issue.1
, pp. 1-9
-
-
Kanter, R.M.1
-
26
-
-
33645838417
-
The careers of research scientists. Predictors of three dimensions of career commitment and intention to leave science
-
Kidd, J.M. and Green, F. (2006), “The careers of research scientists. Predictors of three dimensions of career commitment and intention to leave science”, Personnel Review, Vol. 35 No. 3, pp. 229-51.
-
(2006)
Personnel Review
, vol.35
, Issue.3
, pp. 229-251
-
-
Kidd, J.M.1
Green, F.2
-
27
-
-
0031285856
-
On distributor commitment in industrial channels of distribution: a multicomponent approach
-
Kim, K. and Frazier, G.L. (1997), “On distributor commitment in industrial channels of distribution: a multicomponent approach”, Psychology & Marketing, Vol. 14, pp. 847-77.
-
(1997)
Psychology & Marketing
, vol.14
, pp. 847-877
-
-
Kim, K.1
Frazier, G.L.2
-
28
-
-
20744442568
-
-
Ed. Pirámide Madrid
-
Leal, A., Alfaro de Prado, A., Rodríguez, L. and Román, M. (1999), El factor humano en las relaciones laborales, Ed. Pirámide, Madrid.
-
(1999)
El factor humano en las relaciones laborales
-
-
Leal, A.1
Alfaro de Prado, A.2
Rodríguez, L.3
Román, M.4
-
29
-
-
84986103646
-
The psychological contract, organisational commitment and job satisfaction of emporary staff
-
McDonald, D.J. and Makin, P.J. (2000), “The psychological contract, organisational commitment and job satisfaction of emporary staff”, Leadership & Organization, Vol. 21 No. 2, pp. 84-91.
-
(2000)
Leadership & Organization
, vol.21
, Issue.2
, pp. 84-91
-
-
McDonald, D.J.1
Makin, P.J.2
-
31
-
-
84992966111
-
An integrative model of organisational trust
-
Mayer, R.C., Davis, J.H. and Schoorman, F.D. (1995), “An integrative model of organisational trust”, Academy of Management Review, Vol. 20 No. 3, pp. 709-34.
-
(1995)
Academy of Management Review
, vol.20
, Issue.3
, pp. 709-734
-
-
Mayer, R.C.1
Davis, J.H.2
Schoorman, F.D.3
-
32
-
-
84993027656
-
-
Sage Thousand Oaks, CA
-
Meyer, J.P. and Allen, J.N. (1997), Commitment in the Workplace: Theory, Research, and Application, Sage, Thousand Oaks, CA.
-
(1997)
Commitment in the Workplace: Theory, Research, and Application
-
-
Meyer, J.P.1
Allen, J.N.2
-
33
-
-
0034549181
-
HRM practices and organisational commitment: test of a mediation model
-
Meyer, J.P. and Smith, C.A. (2000), “HRM practices and organisational commitment: test of a mediation model”, Canadian Journal of Administrative Sciences, Vol. 17 No. 4, pp. 319-31.
-
(2000)
Canadian Journal of Administrative Sciences
, vol.17
, Issue.4
, pp. 319-331
-
-
Meyer, J.P.1
Smith, C.A.2
-
34
-
-
0036679862
-
Affective, continuance, and normative commitment to the organisation: a meta-analysis of antecedents, correlates, and consequences
-
Meyer, J.P., Stanley, D.J., Herscovitch, L. and Topolnytsky, L. (2002), “Affective, continuance, and normative commitment to the organisation: a meta-analysis of antecedents, correlates, and consequences”, Journal of Vocational Behavior, Vol. 61 No. 1, pp. 20-52.
-
(2002)
Journal of Vocational Behavior
, vol.61
, Issue.1
, pp. 20-52
-
-
Meyer, J.P.1
Stanley, D.J.2
Herscovitch, L.3
Topolnytsky, L.4
-
35
-
-
84993002780
-
The commitment-trust theory of relationship marketing
-
Morgan, R. and Hunt, S. (1994), “The commitment-trust theory of relationship marketing”, Journal of Marketing, Vol. 58, pp. 20-38.
-
(1994)
Journal of Marketing
, vol.58
, pp. 20-38
-
-
Morgan, R.1
Hunt, S.2
-
36
-
-
0003694625
-
-
Academic Press New York, NY
-
Mowday, R., Porter, L.W. and Steers, R.M. (1982), Employee-organization Linkages: The Psychology of Commitment, Absenteeism and Turnover, Academic Press, New York, NY.
-
(1982)
Employee-organization Linkages: The Psychology of Commitment, Absenteeism and Turnover
-
-
Mowday, R.1
Porter, L.W.2
Steers, R.M.3
-
37
-
-
33344476577
-
Identifying the determinants of internal marketing orientation
-
Naudé, P., Desai, J. and Murphy, J. (2003), “Identifying the determinants of internal marketing orientation”, European Journal of Marketing, Vol. 37 No. 9, pp. 1205-20.
-
(2003)
European Journal of Marketing
, vol.37
, Issue.9
, pp. 1205-1220
-
-
Naudé, P.1
Desai, J.2
Murphy, J.3
-
38
-
-
52949083022
-
-
Chapter 14 Kluwer Academic Boston, MA
-
Nguyen, D. (1997), Marketing Decisions Under Uncertainty, in International Series in Quantitative Marketing, Chapter 14, Kluwer Academic, Boston, MA.
-
(1997)
Marketing Decisions Under Uncertainty, in International Series in Quantitative Marketing
-
-
Nguyen, D.1
-
39
-
-
52949111733
-
Employment by permanency of the job
-
available at
-
Organisation for Economic Co-operation and Development – OECD (2006), “Employment by permanency of the job”, available at : http://stats.oecd.org>http://stats.oecd.org.
-
(2006)
-
-
-
40
-
-
84986132887
-
The impact of psychological contact violation on employee attitudes and behaviour
-
Pate, J., Martin, G. and McGoldrick, J. (2003), “The impact of psychological contact violation on employee attitudes and behaviour”, Employee Relations, Vol. 25 No. 6, pp. 557-73.
-
(2003)
Employee Relations
, vol.25
, Issue.6
, pp. 557-573
-
-
Pate, J.1
Martin, G.2
McGoldrick, J.3
-
41
-
-
43949166534
-
The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism and neglect
-
Ping, R.A. Jr. (1993), “The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism and neglect”, Journal of Retailing, Vol. 69 No. 3, pp. 320-52.
-
(1993)
Journal of Retailing
, vol.69
, Issue.3
, pp. 320-352
-
-
Ping, R.A.1
-
42
-
-
0001969565
-
Trust in close relationships
-
Rempel, J.K., Holmes, J.G. and Zanna, M.P. (1985), “Trust in close relationships”, Journal of Personality and Social Psychology, Vol. 49 No. 1, pp. 95-112.
-
(1985)
Journal of Personality and Social Psychology
, vol.49
, Issue.1
, pp. 95-112
-
-
Rempel, J.K.1
Holmes, J.G.2
Zanna, M.P.3
-
43
-
-
0002325217
-
The psychological contract of trust – part I
-
Rogers, R.W. (1995), “The psychological contract of trust – part I”, Executive Development, Vol. 8 No. 1, pp. 15-19.
-
(1995)
Executive Development
, vol.8
, Issue.1
, pp. 15-19
-
-
Rogers, R.W.1
-
45
-
-
52949129709
-
Efectos de las relaciones laborales en el comportamiento organizacional y en las percepciones de prestación del servicio
-
Ruiz, A. and Lloréns, F.J. (2004), “Efectos de las relaciones laborales en el comportamiento organizacional y en las percepciones de prestación del servicio”, Revista Europea de Dirección y Economía de la Empresa, Vol. 13 No. 1, pp. 115-30.
-
(2004)
Revista Europea de Dirección y Economía de la Empresa
, vol.13
, Issue.1
, pp. 115-130
-
-
Ruiz, A.1
Lloréns, F.J.2
-
46
-
-
0001915691
-
Commitment in auditor-client relationships: antecedents and consequences
-
Ruyter, K.D. and Wetzels, M. (1999), “Commitment in auditor-client relationships: antecedents and consequences”, Accounting, Organisations and Society, Vol. 24, pp. 57-75.
-
(1999)
Accounting, Organisations and Society
, vol.24
, pp. 57-75
-
-
Ruyter, K.D.1
Wetzels, M.2
-
47
-
-
0002158760
-
Toward a synthesized framework of relational commitment: implications for marketing channel theory and practice
-
Spring.
-
Rylander, D., Strutton, D. and Pelton, L.E. (1997), “Toward a synthesized framework of relational commitment: implications for marketing channel theory and practice”, Journal of Marketing Theory and Practice, pp. 58-71, Spring.
-
(1997)
Journal of Marketing Theory and Practice
, pp. 58-71
-
-
Rylander, D.1
Strutton, D.2
Pelton, L.E.3
-
49
-
-
84947651850
-
Relational exchange in services: an empirical investigation of ongoing customer-service provider relationships
-
Shemwell, D.J., Cronin, J.J. and Bullard, W.R. (1994), “Relational exchange in services: an empirical investigation of ongoing customer-service provider relationships”, International Journal of Service Industry Management, Vol. 5 No. 3, pp. 57-68.
-
(1994)
International Journal of Service Industry Management
, vol.5
, Issue.3
, pp. 57-68
-
-
Shemwell, D.J.1
Cronin, J.J.2
Bullard, W.R.3
-
50
-
-
24644516223
-
Agency and trust mechanisms in consumer satisfaction and loyalty judgments
-
Singh, J. and Sirdeshmukh, D. (2000), “Agency and trust mechanisms in consumer satisfaction and loyalty judgments”, Journal of the Academy of Marketing Science, Vol. 28 No. 1, pp. 150-67.
-
(2000)
Journal of the Academy of Marketing Science
, vol.28
, Issue.1
, pp. 150-167
-
-
Singh, J.1
Sirdeshmukh, D.2
-
51
-
-
52949112120
-
Encuesta de calidad de vida en el trabajo
-
a tentative translation of Ministerio de Trabajo y Asuntos Sociales de España, available at:
-
Spanish Ministry of Employment and Social Affairs (2006), “Encuesta de calidad de vida en el trabajo”, a tentative translation of Ministerio de Trabajo y Asuntos Sociales de España, available at: www.mtas.es/estadistticas/ECVT/Welcome.htm
-
(2006)
-
-
-
52
-
-
84993028622
-
-
a tentative translation of Instituto Nacional de Empleo de España, available at:
-
Spanish National Institute of Employment (2006), a tentative translation of Instituto Nacional de Empleo de España, available at: www.inem.es
-
(2006)
-
-
-
53
-
-
84992998428
-
Salespeople job perceptions and the feedback-satisfaction relationship
-
May
-
Srivastava, R. and Rangarajan, D. (2004), “Salespeople job perceptions and the feedback-satisfaction relationship”, Proceedings of the 33rd EMAC Conference, Held in Murcia, May, pp. 1-7.
-
(2004)
Proceedings of the 33rd EMAC Conference, Held in Murcia
, pp. 1-7
-
-
Srivastava, R.1
Rangarajan, D.2
-
54
-
-
0034365509
-
Opportunism in interfirm relationships: forms, outcomes, and solutions
-
Wathne, K.H. and Heide, J.B. (2000), “Opportunism in interfirm relationships: forms, outcomes, and solutions”, Journal of Marketing, Vol. 64, pp. 36-51.
-
(2000)
Journal of Marketing
, vol.64
, pp. 36-51
-
-
Wathne, K.H.1
Heide, J.B.2
-
56
-
-
33747459646
-
State of the psychological contract: manager and employee perspectives within an Australian credit union
-
Winter, R. and Jackson, B. (2006), “State of the psychological contract: manager and employee perspectives within an Australian credit union”, Employee Relations, Vol. 28 No. 5, pp. 421-34.
-
(2006)
Employee Relations
, vol.28
, Issue.5
, pp. 421-434
-
-
Winter, R.1
Jackson, B.2
|