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Volumn , Issue , 2008, Pages

Design of service systems under variability: Research issues

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER NETWORKS; DESIGN; SYSTEMS ANALYSIS;

EID: 51449123473     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2008.116     Document Type: Conference Paper
Times cited : (4)

References (17)
  • 1
    • 0001791226 scopus 로고    scopus 로고
    • Service Marketing is Different
    • May-June
    • Berry, L. L, "Service Marketing is Different," Business, 30 (May-June): 191-201.
    • Business , vol.30 , pp. 191-201
    • Berry, L.L.1
  • 2
    • 0002866667 scopus 로고
    • Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
    • April
    • Bitner, M (1990), "Evaluating Service Encounters: the Effects of Physical Surroundings and Employee Responses," Journal of Marketing, 54 (April): 69-82.
    • (1990) Journal of Marketing , vol.54 , pp. 69-82
    • Bitner, M.1
  • 5
    • 0031156377 scopus 로고    scopus 로고
    • Using Conjoint Analysis to Determine the Relative Importance of Service Attributes Measured in Customer Satisfaction Surveys
    • Danaher, P. J. (1997), "Using Conjoint Analysis to Determine the Relative Importance of Service Attributes Measured in Customer Satisfaction Surveys," Journal of Retailing, 73 (2): 235-260.
    • (1997) Journal of Retailing , vol.73 , Issue.2 , pp. 235-260
    • Danaher, P.J.1
  • 8
    • 0000957697 scopus 로고
    • Customer Participation in Service Production and Delivery
    • Fall
    • Kelley, S., J. Donnelly, and S. Skinner (1990), "Customer Participation in Service Production and Delivery," Journal of Retailing, 66 (Fall): 315-35.
    • (1990) Journal of Retailing , vol.66 , pp. 315-335
    • Kelley, S.1    Donnelly, J.2    Skinner, S.3
  • 9
    • 0001836610 scopus 로고
    • Classifying Services to Gain Strategic Marketing Insights
    • Summer
    • Lovelock, C (1983), "Classifying Services to Gain Strategic Marketing Insights," Journal of Marketing, 47 (Summer): 9-20.
    • (1983) Journal of Marketing , vol.47 , pp. 9-20
    • Lovelock, C.1
  • 12
    • 0001272966 scopus 로고
    • A Model of Multi-attribute Judgments under Attribute Uncertainty and Informational Constraint
    • November
    • Meyer, R. J. (1981), "A Model of Multi-attribute Judgments under Attribute Uncertainty and Informational Constraint," Journal of Marketing Research, 18 (November): 428-441.
    • (1981) Journal of Marketing Research , vol.18 , pp. 428-441
    • Meyer, R.J.1
  • 13
    • 0036812191 scopus 로고    scopus 로고
    • Getting Return on Quality: Cost Reduction, Revenue Expansion, or Both?
    • October
    • Rust, Roland T., Christine Moorman and Peter R. Dickson, (2002), "Getting Return on Quality: Cost Reduction, Revenue Expansion, or Both?" Journal of Marketing, 66 (October): 7-24.
    • (2002) Journal of Marketing , vol.66 , pp. 7-24
    • Rust, R.T.1    Moorman, C.2    Dickson, P.R.3
  • 14
    • 1142270712 scopus 로고    scopus 로고
    • e-Service: A New Paradigm for Business in the Electronic Environment
    • June
    • Rust, R and P. K. Kannan (2003), "e-Service: A New Paradigm for Business in the Electronic Environment," Communications of the ACM, June,: 36-42.
    • (2003) Communications of the ACM , pp. 36-42
    • Rust, R.1    Kannan, P.K.2
  • 15
    • 33746149363 scopus 로고    scopus 로고
    • Foundations and Implications of a Proposed Unified Service Theory
    • forthcoming
    • Sampson, S and C. Froehle (2006), "Foundations and Implications of a Proposed Unified Service Theory," Production and Operations Management, (forthcoming).
    • (2006) Production and Operations Management
    • Sampson, S.1    Froehle, C.2
  • 16
    • 33847686383 scopus 로고    scopus 로고
    • Steps Toward a Science of Service Systems
    • Jan
    • Spohrer, Jim, Paul P. Maglio, John Bailey, Daniel Gruhl, "Steps Toward a Science of Service Systems," IEEE Computer, vol. 40, no. 1, pp. 71-77, Jan., 2007
    • (2007) IEEE Computer , vol.40 , Issue.1 , pp. 71-77
    • Spohrer, J.1    Maglio, P.P.2    Bailey, J.3    Gruhl, D.4
  • 17
    • 0000907211 scopus 로고
    • Match Supply and Demand in Service Industries
    • November-December
    • Sasser, W. (1976), "Match Supply and Demand in Service Industries," Harvard Business Review, 54 (November-December): 132-138.
    • (1976) Harvard Business Review , vol.54 , pp. 132-138
    • Sasser, W.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.