Quality management and business excellence, customers and stakeholders: Do we agree on what we are talking about, and does it matter?

TQM Journal

Volumn 20, Issue 2, 2008, Pages 120-129

  Klefsjö, Bengt ^a   Bergquist, Bjarne ^a   Garvare, Rickard ^a  

^a LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

Business excellence; Customers; Six sigma; Stakeholder analysis; Total quality management

Indexed keywords

CUSTOMER SATISFACTION; ENVIRONMENTAL ENGINEERING; ENVIRONMENTAL PROTECTION; MANAGEMENT; QUALITY CONTROL; SALES; SUSTAINABLE DEVELOPMENT;

BUSINESS EXCELLENCE; BUSINESS MANAGEMENT; CURRENT QUALITY; CURRENT TRENDS; CUSTOMER FOCUS; CUSTOMERS; DESIGN/METHODOLOGY/APPROACH; FINANCIAL STABILITY; FUTURE GENERATIONS; GLOBAL SUSTAINABILITY; HUMAN RIGHTS; LITERATURE REVIEWS; MANAGEMENT OF QUALITY; META-ANALYSIS; SIX SIGMA; STAKEHOLDER ANALYSIS; STAKEHOLDER MANAGEMENT; TOTAL QUALITY MANAGEMENT; WELLBEING;

QUALITY MANAGEMENT;

EID: 49349108184     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542730810857354     Document Type: Article

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