-
2
-
-
34047095835
-
Method issue in the measurement of relational norms
-
Blois, K.J. and Ivens, B.S. (2007), "Method issue in the measurement of relational norms", Journal of Business Research, Vol. 60 No. 5, pp. 556-65.
-
(2007)
Journal of Business Research
, vol.60
, Issue.5
, pp. 556-65
-
-
Blois, K.J.1
Ivens, B.S.2
-
3
-
-
49349108092
-
-
"Customer-perceived value in business relationships", PhD thesis, Service Research Center, Karlstad University, Karlstad
-
Bovik, C. (2004), "Customer-perceived value in business relationships", PhD thesis, Service Research Center, Karlstad University, Karlstad.
-
(2004)
-
-
Bovik, C.1
-
4
-
-
0003692551
-
-
John Wiley & Sons New York, NY
-
Bragg, S.M. (1998), Outsourcing: A Guide to Selecting the Correct Business Unit, Negotiating the Contract, Maintaining Control of the Process, John Wiley & Sons, New York, NY.
-
(1998)
Outsourcing: A Guide to Selecting the Correct Business Unit, Negotiating the Contract, Maintaining Control of the Process
-
-
Bragg, S.M.1
-
5
-
-
84986059570
-
Designing effective incentive-oriented contracts for application service provider hosting of ERP systems
-
Bryson, K.M. and Sullivan, W.E. (2003), "Designing effective incentive-oriented contracts for application service provider hosting of ERP systems", Business Process Management Journal, Vol. 9 No. 6, pp. 705-21.
-
(2003)
Business Process Management Journal
, vol.9
, Issue.6
, pp. 705-21
-
-
Bryson, K.M.1
Sullivan, W.E.2
-
6
-
-
18844386970
-
A client's guide to deciding the duration of a facilities management contract
-
Burstow, A. (1994), "A client's guide to deciding the duration of a facilities management contract", Facilities, Vol. 12 No. 13, pp. 14-18.
-
(1994)
Facilities
, vol.12
, Issue.13
, pp. 14-18
-
-
Burstow, A.1
-
8
-
-
0010326782
-
Contracting in ten english local authorities: Preferences and practices
-
Darwin, J., Duberley, J. and Johnson, P. (2000), "Contracting in ten english local authorities: preferences and practices", The International Journal of Public Sector Management, Vol. 13 No. 1, pp. 38-57.
-
(2000)
The International Journal of Public Sector Management
, vol.13
, Issue.1
, pp. 38-57
-
-
Darwin, J.1
Duberley, J.2
Johnson, P.3
-
9
-
-
1442336262
-
Performance monitoring and quality outcomes in contracted services
-
Dean, A.M. and Kiu, C. (2002), "Performance monitoring and quality outcomes in contracted services", International Journal of Quality & Reliability Management, Vol. 19 No. 4, pp. 396-413.
-
(2002)
International Journal of Quality & Reliability Management
, vol.19
, Issue.4
, pp. 396-413
-
-
Dean, A.M.1
Kiu, C.2
-
11
-
-
33846590943
-
Supplier performance improvements in relational exchanges
-
Fink, R.C., Edelman, L.F. and Hatten, K.J. (2007), "Supplier performance improvements in relational exchanges", Journal of Business and Industrial Marketing, Vol. 22 No. 1, pp. 29-40.
-
(2007)
Journal of Business and Industrial Marketing
, vol.22
, Issue.1
, pp. 29-40
-
-
Fink, R.C.1
Edelman, L.F.2
Hatten, K.J.3
-
12
-
-
33847143559
-
Business-to-business marketing as a key factor for increasing service revenues in China
-
Gebauer, H., Wang, C., Beckenbauer, B. and Krempl, R. (2007), "Business-to-business marketing as a key factor for increasing service revenues in China", Journal of Business & Industrial Marketing, Vol. 22 No. 2, pp. 136-7.
-
(2007)
Journal of Business & Industrial Marketing
, vol.22
, Issue.2
, pp. 136-7
-
-
Gebauer, H.1
Wang, C.2
Beckenbauer, B.3
Krempl, R.4
-
14
-
-
0033229198
-
Factors influencing the duration of international buyer-seller relationships
-
Haugland, S.A. (1999), "Factors influencing the duration of international buyer-seller relationships", Journal of Business Research, Vol. 46 No. 3, pp. 273-80.
-
(1999)
Journal of Business Research
, vol.46
, Issue.3
, pp. 273-80
-
-
Haugland, S.A.1
-
15
-
-
4143097362
-
Sourcing strategies of facilities management
-
Hui, Y.Y. and Tsang, A.H.C. (2004), "Sourcing strategies of facilities management", Journal of Quality in Maintenance Engineering, Vol. 10 No. 2, pp. 85-92.
-
(2004)
Journal of Quality in Maintenance Engineering
, vol.10
, Issue.2
, pp. 85-92
-
-
Hui, Y.Y.1
Tsang, A.H.C.2
-
16
-
-
33746927103
-
The Inter-organizational relationship in a multi-contractor business network
-
Hui, Y.Y. and Tsang, A.H.C. (2006), "The Inter-organizational relationship in a multi-contractor business network", Journal of Quality in Maintenance Engineering, Vol. 12 No. 3, pp. 252-66.
-
(2006)
Journal of Quality in Maintenance Engineering
, vol.12
, Issue.3
, pp. 252-66
-
-
Hui, Y.Y.1
Tsang, A.H.C.2
-
17
-
-
24344473024
-
Engendering an innovative culture and maintaining operational balance
-
Hyland, P. and Beckett, R. (2005), "Engendering an innovative culture and maintaining operational balance", Journal of Small Business and Enterprise Development, Vol. 12 No. 3, pp. 336-52.
-
(2005)
Journal of Small Business and Enterprise Development
, vol.12
, Issue.3
, pp. 336-52
-
-
Hyland, P.1
Beckett, R.2
-
18
-
-
52449104806
-
-
John Wiley & Sons Chichester
-
Jenster, P., Pedersen, H.S., Plackett, P. and Hussey, D. (2004), Outsourcing - Insourcing, John Wiley & Sons, Chichester.
-
(2004)
Outsourcing - Insourcing
-
-
Jenster, P.1
Pedersen, H.S.2
Plackett, P.3
Hussey, D.4
-
19
-
-
33749571098
-
Expanding the marriage metaphor
-
Johnston, W.J. and Hausman, A. (2006), "Expanding the marriage metaphor", Journal of Business & Industrial Marketing, Vol. 21 No. 7, pp. 446-52.
-
(2006)
Journal of Business & Industrial Marketing
, vol.21
, Issue.7
, pp. 446-52
-
-
Johnston, W.J.1
Hausman, A.2
-
20
-
-
33749403539
-
Outsourcing vs insourcing in the human resource supply chain: A comparison of five generic models
-
Kosnik, T., Wong-MingJi, D. and Hoover, K. (2006), "Outsourcing vs insourcing in the human resource supply chain: a comparison of five generic models", Personal Review, Vol. 35 No. 6, pp. 671-83.
-
(2006)
Personal Review
, vol.35
, Issue.6
, pp. 671-83
-
-
Kosnik, T.1
Wong-Mingji, D.2
Hoover, K.3
-
21
-
-
49349114461
-
-
"Industrial service strategy: development, implementation and execution", doctoral thesis, 2005:19, University of Stavanger, Stavanger
-
Kumar, R. (2005), "Industrial service strategy: development, implementation and execution", doctoral thesis, 2005:19, University of Stavanger, Stavanger.
-
(2005)
-
-
Kumar, R.1
-
22
-
-
34250010370
-
Development of performance-based service strategies for the oil and gas industry: A case study
-
Kumar, R. and Markeset, T. (2007), "Development of performance-based service strategies for the oil and gas industry: a case study", Journal of Business and Industrial Marketing, Vol. 22 No. 4, pp. 272-80.
-
(2007)
Journal of Business and Industrial Marketing
, vol.22
, Issue.4
, pp. 272-80
-
-
Kumar, R.1
Markeset, T.2
-
23
-
-
8844266910
-
Maintenance of machinery: Negotiating service contracts in business-to-business marketing
-
Kumar, R., Markeset, T. and Kumar, U. (2004), "Maintenance of machinery: negotiating service contracts in business-to-business marketing", International Journal of Service Industry Management, Vol. 15 No. 4, pp. 400-13.
-
(2004)
International Journal of Service Industry Management
, vol.15
, Issue.4
, pp. 400-13
-
-
Kumar, R.1
Markeset, T.2
Kumar, U.3
-
24
-
-
33746647395
-
Critical contractual issues of outsourced operation and maintenance service for commercial buildings
-
Lai, J.H.K., Yik, F.W.H. and Jones, P. (2006), "Critical contractual issues of outsourced operation and maintenance service for commercial buildings", International Journal of Service Industry Management, Vol. 17 No. 4, pp. 320-43.
-
(2006)
International Journal of Service Industry Management
, vol.17
, Issue.4
, pp. 320-43
-
-
Lai, J.H.K.1
Yik, F.W.H.2
Jones, P.3
-
25
-
-
33750026053
-
Contracting out
-
Lawes, A. (1994), "Contracting out", New Library World, Vol. 95 No. 1114, pp. 8-12.
-
(1994)
New Library World
, vol.95
, Issue.1114
, pp. 8-12
-
-
Lawes, A.1
-
26
-
-
0030378916
-
IT outsourcing contracts: Practical issues for management
-
Lee, M.K.O. (1996), "IT outsourcing contracts: practical issues for management", Industrial Management and Data Systems, Vol. 96 No. 1, pp. 15-20.
-
(1996)
Industrial Management and Data Systems
, vol.96
, Issue.1
, pp. 15-20
-
-
Lee, M.K.O.1
-
27
-
-
0030717183
-
Contracting out maintenance and a plan for future research
-
Martin, H.H. (1997), "Contracting out maintenance and a plan for future research", Journal of Quality in Maintenance engineering, Vol. 3 No. 2, pp. 81-90.
-
(1997)
Journal of Quality in Maintenance Engineering
, vol.3
, Issue.2
, pp. 81-90
-
-
Martin, H.H.1
-
28
-
-
21444459526
-
The impact of principal-agent relationships and contract type on communication between project owner and manager
-
Müller, R. and Turner, J.R. (2005), "The impact of principal-agent relationships and contract type on communication between project owner and manager", International Journal of Project Management, Vol. 23 No. 5, pp. 398-403.
-
(2005)
International Journal of Project Management
, vol.23
, Issue.5
, pp. 398-403
-
-
Müller, R.1
Turner, J.R.2
-
29
-
-
23944472374
-
Governance of complex procurements in the oil and gas industry
-
Olsen, B.E., Haugland, S.A., Karlsen, E. and Husøy, G.J. (2005), "Governance of complex procurements in the oil and gas industry", Journal of Purchasing & Supply Management, Vol. 11 No. 1, pp. 1-13.
-
(2005)
Journal of Purchasing & Supply Management
, vol.11
, Issue.1
, pp. 1-13
-
-
Olsen, B.E.1
Haugland, S.A.2
Karlsen, E.3
Husøy, G.J.4
-
30
-
-
9144225524
-
Part 1. A framework of partnering for infrastructure maintenance
-
Olsson, U. and Espling, U. (2004), "Part 1. A framework of partnering for infrastructure maintenance", Journal for Quality in Maintenance Engineering, Vol. 10 No. 4, pp. 234-47.
-
(2004)
Journal for Quality in Maintenance Engineering
, vol.10
, Issue.4
, pp. 234-47
-
-
Olsson, U.1
Espling, U.2
-
31
-
-
49349112444
-
-
"Industrial service innovation process: influencing factors - a case study" (forthcoming)
-
Panesar, S.S. and Markeset, T. (2007), "Industrial service innovation process: influencing factors - a case study" (forthcoming).
-
(2007)
-
-
Panesar, S.S.1
Markeset, T.2
-
32
-
-
49349094278
-
-
"Innovation and contracts in business-to-business services", Proceedings of the Second International Conference on Operational and Supply Chain Management (OSCM2007), 18-20 May, Bangkok
-
Panesar, S.S., Kumar, R. and Markeset, T. (2007), "Innovation and contracts in business-to-business services", Proceedings of the Second International Conference on Operational and Supply Chain Management (OSCM2007), 18-20 May, Bangkok.
-
(2007)
-
-
Panesar, S.S.1
Kumar, R.2
Markeset, T.3
-
33
-
-
33746878223
-
Maintenance performance measurement (MPM): Issues and challenges
-
Parida, A. and Kumar, U. (2006), "Maintenance performance measurement (MPM): issues and challenges", Journal of Quality in Maintenance Engineering, Vol. 12 No. 3, pp. 239-51.
-
(2006)
Journal of Quality in Maintenance Engineering
, vol.12
, Issue.3
, pp. 239-51
-
-
Parida, A.1
Kumar, U.2
-
35
-
-
20444486031
-
Developing relational exchange effectiveness and power
-
Rokkan, A.I. and Haugland, S.A. (2002), "Developing relational exchange effectiveness and power", European Journal of Marketing, Vol. 36 Nos 1/2, pp. 211-30.
-
(2002)
European Journal of Marketing
, vol.36
, Issue.12
, pp. 211-30
-
-
Rokkan, A.I.1
Haugland, S.A.2
-
36
-
-
1342333157
-
Use of the written contract in long-lasting business relationships
-
Roxenhall, T. and Ghauri, P. (2004), "Use of the written contract in long-lasting business relationships", Industrial Marketing Management, Vol. 33 No. 3, pp. 261-8.
-
(2004)
Industrial Marketing Management
, vol.33
, Issue.3
, pp. 261-8
-
-
Roxenhall, T.1
Ghauri, P.2
-
37
-
-
84993085485
-
Managing outsourced support services: Observations from case study
-
Salonen, A. (2004), "Managing outsourced support services: observations from case study", Facilities, Vol. 22 Nos 11/12, pp. 317-22.
-
(2004)
Facilities
, vol.22
, Issue.1112
, pp. 317-22
-
-
Salonen, A.1
-
38
-
-
20444503401
-
Asset life cycle management: Towards improving physical asset performance in the process industry
-
Schuman, C.A. and Brent, A.C. (2005), "Asset life cycle management: towards improving physical asset performance in the process industry", International Journal of Operations & Production Management, Vol. 25 No. 6, pp. 566-79.
-
(2005)
International Journal of Operations & Production Management
, vol.25
, Issue.6
, pp. 566-79
-
-
Schuman, C.A.1
Brent, A.C.2
-
39
-
-
0003152527
-
Contracting strategies for project environment
-
Thompson, I., Cox, A. and Anderson, L. (1998), "Contracting strategies for project environment", European Journal of Purchasing & Supply Chain Management, Vol. 4 No. 1, pp. 31-41.
-
(1998)
European Journal of Purchasing & Supply Chain Management
, vol.4
, Issue.1
, pp. 31-41
-
-
Thompson, I.1
Cox, A.2
Anderson, L.3
-
40
-
-
0036202972
-
Strategic dimensions of maintenance management
-
Tsang, A.H.C. (2002), "Strategic dimensions of maintenance management", Journal of Quality in Maintenance Engineering, Vol. 8 No. 1, pp. 7-39.
-
(2002)
Journal of Quality in Maintenance Engineering
, vol.8
, Issue.1
, pp. 7-39
-
-
Tsang, A.H.C.1
-
41
-
-
2442590099
-
Exploring interorganizational conflicts in complex projects
-
Vaaland, T.I. and Hkansson, H. (2003), "Exploring interorganizational conflicts in complex projects", Industrial Marketing Management, Vol. 32 No. 2, pp. 127-38.
-
(2003)
Industrial Marketing Management
, vol.32
, Issue.2
, pp. 127-38
-
-
Vaaland, T.I.1
Hkansson, H.2
-
42
-
-
14344277375
-
The role of contractual governance flexibility in realizing the outcomes of key customer relationships
-
Yli-Renko, H., Sapienza, H.J. and Hay, M. (2001), "The role of contractual governance flexibility in realizing the outcomes of key customer relationships", Journal of Business Venturing, Vol. 16 No. 6, pp. 529-55.
-
(2001)
Journal of Business Venturing
, vol.16
, Issue.6
, pp. 529-55
-
-
Yli-Renko, H.1
Sapienza, H.J.2
Hay, M.3
-
44
-
-
0003985482
-
-
2nd ed. Irwin/McGraw-Hill Boston, MA
-
Zeithaml, V.A. and Bitner, M.J. (2000), Services Marketing: Integrating Customer Focus Across the Firm, 2nd ed., Irwin/McGraw-Hill, Boston, MA.
-
(2000)
Services Marketing: Integrating Customer Focus Across the Firm
-
-
Zeithaml, V.A.1
Bitner, M.J.2
|