Performance monitoring and quality outcomes in contracted services

International Journal of Quality and Reliability Management

Volumn 19, Issue 4, 2002, Pages 396-413

  Dean, Alison M ^a   Kiu, Christopher ^b  

^a UNIVERSITY OF BALLARAT   (Australia)

^b IBM Singapore Pte Ltd   (Singapore)

Author keywords

Australia; Contracting o.t.; Outsourcing; Performance m.n.itoring; Quality management

Indexed keywords

EID: 1442336262     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710210421571     Document Type: Article

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