Health care institutions, communication, and physicians' experience of managed care: A multilevel analysis

Management Communication Quarterly

Volumn 21, Issue 2, 2007, Pages 201-231

  Barbour, Joshua B ^a   Lammers, John C ^b  

^a UNIVERSITY OF ILLINOIS AT CHICAGO   (United States)

^b UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

Health care; Institutions; Managed care; Professions

Indexed keywords

EID: 48149097902     PISSN: 08933189     EISSN: 15526798     Source Type: Journal    
DOI: 10.1177/0893318907308747     Document Type: Article

References (62)

1. Abbott, A. D. (1988). The system of professions: An essay on the division of expert labor. Chicago: University of Chicago Press.
2. Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage.
3. Alexander, J. A., Waters, T. M., Burns, L. R., Shortell, S. M., Gillies, R. R., Budetti, P. P., et al. (2001). The ties that bind: Interorganizational linkages and physician-system alignment. Medical Care, 39, I30-I45.
4. Apker, J. (2001). Role development in the managed care era: A case of hospital-based nursing. Journal of Applied Communication Research, 29, 117-136.
5. Bodenheimer, T. S., & Gurumback, K. (2005). Understanding health policy: A clinical approach (4th ed.). New York: Lange Medical Books.
6. Bunderson, J. S. (2001). How work ideologies shape the psychological contracts of professional employees: Doctors' responses to perceived breach. Journal of Organizational Behavior, 21, 717-741.
7. Burdi, M. D., & Baker, L. C. (1997). Market-level health maintenance organization activity and physician autonomy and satisfaction. American Journal of Managed Care, 3, 1357-1366.
8. Carr, P. L., Ash, A. S., Friedman, R. H., Scaramucci, A., Barnett, R. C., Szalacha, L., et al. (1998). Relation of family responsibilities and gender to the productivity and career satisfaction of medical faculty. Annals of Internal Medicine, 129, 532-538.
9. Christensen, C. M., Bohmer, R. M. J., & Kenagy, J. (2000). Will disruptive innovations cure health care? Harvard Business Review, 78, 102-117.
10. Cohen, J., Cohen, P., West, S. G., & Aiken, L. H. (2003). Applied multiple regression/correlation analysis for the behavioral sciences (3rd ed.). Mahwah, NJ: Lawrence Erlbaum.
11. Conrad, C., & Haynes, J. (2001). Development of key constructs. In F. M. Jablin & L. L. Putnam (Eds.), The new handbook of organizational communication: Advances in theory, research, and methods (pp. 47-77). Thousand Oaks, CA: Sage.
12. Cooren, F. (2004). Textual agency: How texts do things in organizational settings. Organization, 11, 373-393.
13. Deetz, S. A. (1992). Democracy in an age of corporate colonization: Developments in communication and the politics of everyday life. Albany: State University of New York Press.
14. Dillman, D. A. (1999). Internet and mail surveys: The targeted design method (2nd ed.). New York: John Wiley.
15. Finet, D. (2001). Sociopolitical environments and issues. In F. M. Jablin & L. L. Putnam (Eds.), The new handbook of organizational communication: Advances in theory, research, and methods (pp. 270-290). Thousand Oaks, CA: Sage.
16. Flanagin, A. J., Stohl, C., & Bimber, B. (2006). Modeling the structure of collective action. Communication Monographs, 73, 29-54.
17. Foucault, M. (1972). The archaeology of knowledge and the discourse on language (A. Sheridan, Trans.). New York: Pantheon.
18. Freidson, E. (1986). Professional powers. Chicago: University of Chicago Press.
19. Galvin, T. L. (2002). Examining institutional change: Evidence from the founding dynamics of U.S. health care interest associations. Academy of Management Journal, 45, 673-696.
20. Geppert, M., & Williams, K. (2006). Global, national and local practices in multinational corporations: Towards a sociopolitical framework. International Journal of Human Resource Management, 17, 49-69.
21. Giddens, A. (1984). The constitution of society: Outline of the theory of structuration. Berkley: University of California Press.
22. Hacker, J. S., & Marmor, T. R. (1999). The misleading language of managed care. Journal of Health Politics, Policy, and Law, 24, 1033-1043.
23. Hadley, J., & Mitchell, J. M. (1997). Effects of HMO market penetration on physicians' work effort and satisfaction. Health Affairs, 16, 99-111.
24. Hadley, J., & Mitchell, J. M. (2002). The growth of managed care and changes in physicians' incomes, autonomy, and satisfaction, 1991-1997. International Journal of Health Care Finance & Economics, 2, 37-50.
25. Hoff, T. J. (2000). Professional commitment among US physician executives in managed care. Social Science and Medicine, 50, 1433-1444.
26. Hoff, T. J. (2001). The physician as worker: What it means now and why now? Health Care Management Review, 24, 53-70.
27. Horowitz, C. R., Suchman, A. L., Branch, W. T., Jr., & Frankel, R. M. (2003). What do doctors find meaningful about their work? Annals of Internal Medicine, 138, 772-775.
28. Hox, J. J. (2002). Multilevel analysis: Techniques and applications. Mahwah, NJ: Lawrence Erlbaum.
29. Iedema, R., Degeling, P., Braithwaite, J., & White, L. (2003). "It's an interesting conversation I'm hearing": The doctor as manager. Organization Studies, 25, 15-33.
30. Jepperson, R. L. (1991). Institutions, institutional effects, and institutionalism. In W. W. Powell & P. J. DiMaggio (Eds.), The new institutionalism in organizational analysis (pp. 143-159). Chicago: University of Chicago Press.
31. Jones, E., Watson, B., Gardner, J., & Gallois, C. (2004). Organizational communication: Challenges for the new century. Journal of Communication, 54, 722-750.
32. Judge, T. A., Parker, S., Colbert, A. E., Heller, D., & Ilies, R. (2001). Job satisfaction: A cross-cultural review. In N. Anderson, D. S. Ones, H. K. Sinangil, & C. Viswesvaran (Eds.), Handbook of industrial, work & organizational psychology (Vol. 2, pp. 25-52). Thousand Oaks, CA: Sage.
33. Kuhn, T. (2005). The institutionalization of Alta in organizational communication studies. Management Communication Quarterly, 18, 618-627.
34. Kuhn, T., & Nelson, N. (2002). Reengineering identity: A case study of multiplicity and duality in organizational identification. Management Communication Quarterly, 16, 5-38.
35. Lammers, J. C., & Barbour, J. B. (2006). An institutional theory of organizational communication. Communication Theory, 16, 356-377.
36. Lammers, J. C., Barbour, J. B., & Duggan, A. P. (2003). Organizational forms of the provision of health care: An institutional perspective. In T. L. Thompson, A. Dorsey, K. I. Miller, & R. Parrott (Eds.), The handbook of health communication (pp. 319-345). Mahwah, NJ: Lawrence Erlbaum.
37. Lammers, J. C., & Geist, P. (1997). The transformation of caring in the light and shadow of "managed care." Health Communication, 9, 45-60.
38. Latour, B. (2005). Reassembling the social. Oxford, UK: Oxford University Press.
39. Linzer, M., Konrad, T. R., Douglas, J., McMurray, J. E., Pathman, D. E., Williams, E. S., et al. (2000). Managed care, time pressure, and physician job satisfaction: Results from the physician worklife study. Journal of General Internal Medicine, 15, 441-450.
40. McMurray, J. E., Linzer, M., Konrad, T. R., Douglas, J., Shugerman, R., & Nelson, K. (2000). The work lives of women physicians: Results from the physician work life study. The SGIM Career Satisfaction Study Group. Journal of General Internal Medicine, 15, 372-380.
41. McPhee, R. D., & Zaug, P. (2000). The communicative constitution of organizations: A framework for explanation. Electronic Journal of Communication, 10(1-2), Article 2. Retrieved May 1, 2005, from http://www.cios.org/EJCPUBLICSS566732922635SS/010/1/01017.html
42. Mechanic, D. (2001). The managed care backlash: Perceptions and rhetoric in health care policy and the potential for health care reform. Milbank Quarterly, 79, 35-54.
43. Mechanic, D. (2003, August 20). Physician discontent: Challenges and opportunities. Journal of the American Medical Association, 290, 941-946.
44. Meyer, J. W., & Rowan, B. (1977). Institutionalized organizations: Formal structure as myth and ceremony. American Journal of Sociology, 83, 340-363.
45. Miller, K., & Ryan, D. J. (2001). Communication in the age of managed care: Introduction to the special issue. Journal of Applied Communication Research, 29, 91-96.
46. Orlikowski, W. J., & Barley, S. R. (2001). Technology and institutions: What can research on information technology and research on organizations learn from each other? MIS Quarterly, 25, 145-165.
47. Phillips, N., Lawrence, T., & Hardy, C. (2004). Discourses and institutions. Academy of Management Review, 29, 635-652.
48. Powell, W. W., & DiMaggio, P. J. (Eds.). (1991). The new institutionalism in organizational analysis. Chicago: University of Chicago Press.
49. Raudenbush, S. W., & Bryk, A. S. (2002). Hierarchical linear models: Applications and data analysis methods (2nd ed.). Thousand Oaks, CA: Sage.
50. Remler, D. K., Gray, B. M., & Newhouse, J. P. (2000). Does managed care mean more hassle for physicians? Inquiry, 37, 304-316.
51. Roter, D. (2000). The enduring and evolving nature of the patient-physician relationship. Patient Education and Counseling, 39, 5-15.
52. Schulz, R., Scheckler, W. E., Moberg, D. P., & Johnson, P. R. (1997). Changing nature of physician satisfaction with health maintenance organization and fee-for-senice practices. Journal of Family Practice, 45, 321-330.
53. Scott, C. R. (1997). Identification with multiple targets in a geographically dispersed organization. Management Communication Quarterly, 10, 491-522.
54. Scott, W. R. (2001). Institutions and organizations (2nd ed.). Thousand Oaks, CA: Sage.
55. Scott, W. R., Ruef, M., Mendel, P. J., & Caronna, C. A. (2000). Institutional change and healthcare organizations: From professional dominance to managed care. Chicago: University of Chicago Press.
56. Starr, P. (1982). The social transformation of American medicine. New York: Basic Books.
57. Sturm, R. (2002). Effect of managed care and financing on practice constraints and career satisfaction in primary care. Journal of the American Board of Family Practice, 15, 367-377.
58. Taylor, J. R., Flanagin, A. J., Cheney, G., & Seibold, D. R. (2001). Organizational communication research: Key moments, central concerns, and future challenges. In W. B. Gudykunst (Ed.), Communication yearbook (Vol. 24, pp. 99-137). Thousand Oaks, CA: Sage.
59. Taylor, M., & Doerfel, M. L. (2003). Building interorganizational relationships that build nations. Human Communication Research, 29, 153-181.
60. Tsoukas, H., & Chia, R. (2002). On organizing becoming: Rethinking organizational change. Organizational Science, 13, 567-582.
61. Williams, E. S., Konrad, T. R., Linzer, M., McMurray, J., Pathman, D. E., Gerrity, M., et al. (1999). Refining the measurement of physician job satisfaction: Results from the Physician Worklife Survey. Medical Care, 37, 1140-1154.
62. Williams, E. S., & Skinner, A. C. (2003). Outcomes of physician job satisfaction: A narrative review, implications, and directions for future research. Health Care Management Review, 28, 119-139.