Role development in the managed care era: A case of hospital-based nursing

Journal of Applied Communication Research

Volumn 29, Issue 2, 2001, Pages 117-136

  Apker, Julie ^a  

^a WAYNE STATE UNIVERSITY   (United States)

Author keywords

Communication; Managed care; Nursing; Role change; Role development; Sensemaking

Indexed keywords

EID: 0035591562     PISSN: 00909882     EISSN: None     Source Type: Journal    
DOI: 10.1080/00909880128106     Document Type: Article

References (51)

1. Aiken, L. H. (1995). Transformation of the nursing workforce. Nursing Outlook, 43, 201-209.
2. Albrecht, T. L., & Ropp, V. A. (1982). The study of network structuring in organizations through the use of method triangulation. Western Journal of Speech Communication, 46, 162-178.
3. Apker, J. A., Miller, K., & Joseph, L. (1999). Life in an evolving hospital: Nurses' reactions to changes in communication and communication about change. Paper presented at the annual convention of the National Communication Association, Chicago, IL.
4. Brider, P. (1996). Huge job loss projections show health professionals. American Journal of Nursing, 27, 22-24.
5. Browne, R., & Biancolillo, K. (1996). The integral role of nursing in managed care. Nursing Management, 27, 22-24.
6. Buerhaus, P. I., & Staiger, D. O. (1996). Managed care and the nursing workforce. Journal of the American Medical Association, 276, 1487-1493.
7. Buerhaus, P. I., & Staiger, D. O. (1999). Trouble in the nurse labor market? Recent trends and future outlook. Health Affairs, 18, 214-222.
8. Burgess, R. G. (1984). In the field: An introduction to field research. London, UK: George Allen & Unwin.
9. Coffman, J., Blick, N., & Wong, S. (1998). The nursing workforce and nursing education: An overview of trends. In E. O'Neil and J. Coffman (Eds.), Strategies for the future of nursing: Changing roles, responsibilities, and employment patterns of registered nurses (pp. 8-63). San Francisco: Jossey-Bass.
10. Comer, D. R. (1991). Organizational newcomers' acquisition of information from peers. Management Communication Quarterly, 5, 64-89.
11. Creswell, J. W. (1994). Research design: Qualitative and quantitative approaches. Thousand Oaks, CA: Sage.
12. Emerson, R. M., Fretz, R. I., & Shaw, L. L. (1995). Writing ethnographic fieldnotes. Chicago, IL: University of Chicago Press.
13. Fisher, W. R. (1987). Human communication as narration: Toward a philosophy of reason, value, and action. Columbia, SC: University of South Carolina Press.
14. Geist, P., & Hardesty, M. (1992). Negotiating the crisis: DRGs and the transformation of hospitals. Hillsdale, NJ: Lawrence Erlbaum Associates.
15. Graen, G. B. (1976). Role-making processes within complex organizations. In M. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1201-1245). Beverly Hills, CA: Sage.
16. Graen, G. B., & Scandura, T. A. (1987). Toward a psychology of dyadic organizing. Research in Organizational Behavior, 9, 175-208.
17. Hicks, L., Stallmeyer, J. M., & Coleman, J. R. (1993). The role of the nurse in managed care. Washington, DC: American Nurses Publishing.
18. Iglehart, J. K. (1999). The American health care system: Expenditures. The New England Journal of Medicine, 340, 70-76.
19. Jablin, F. M. (1987). Organizational entry, assimilation, and exit. In F. Jablin, L. Putnam, K. Roberts, and L. Porter (Eds.), Handbook of organizational communication: An interdisciplinary perspective (pp. 679-740). Newbury Park, CA: Sage.
20. Jablin, F. M., & Miller, V. D. (1993). Newcomer-supervisor role negotiation processes: A preliminary report of a longitudinal investigation. Paper presented at the annual convention of the Speech Communication Association, Miami, FL.
21. Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (2nd Edition) New York: Wiley.
22. Lammers, J. C., & Geist, P. (1997). The transformation of caring in the light and shadow of "managed care." Health Communication, 9, 46-60.
23. Lincoln, Y. S., & Guba, E. (1985). Naturalistic inquiry. Thousand Oaks, CA: Sage.
24. Mayer, G. G., & Rushton, N. P. (1998). The hospital nurse's role in managed care. Nursing Management, 29, 25-29.
25. Merriam, S. (1988). Case study research in education. San Francisco: Jossey-Bass.
26. Miller, K. I. (1998). Nurses at the edge of chaos: The application of "new science" concepts to organizational systems. Management Communication Quarterly, 12, 112-127.
27. Miller, K. I. (1999). Organizational communication: Approaches and processes (2nd Edition). Belmont, CA: Wadsworth.
28. Miller, K. I., Joseph, L., & Apker, J. (2000). Strategic ambiguity in the role development process. Journal of Applied Communication Research, 28, 193-214.
29. Miller, V. D., & Jablin, F. M. (1991). Information seeking during organizational entry: Influences, tactics, and a model of the process. Academy of Management Review, 16, 92-120.
30. Miller, V. D., Jablin, F. M., Casey, M. K., Lamphear-Van Horn, M., & Ethington, C. (1996). The maternity leave as a role negotiation process. Journal of Managerial Issues, 8, 286-309.
31. Miller, V. D., Johnson, J. R., Hart, Z., & Peterson, D. L. (1999). A test of antecedent and outcomes of employee role and negotiation ability. Journal of Applied Communication Research, 27, 24-48.
32. Murphy, E. C., Ruch, S., Pepicello, J., & Murphy, M. (1997). Managing an increasingly complex system. Nursing Management, 28, 33-38.
33. Nicholson, N. (1984). A theory of work role transitions. Administrative Science Quarterly, 29, 172-191.
34. Prescott, P. A. (1993). Nursing: An important component of hospital survival under a reformed health care system. Nursing Economics, 11, 180-190.
35. Query, J. L., & Kreps, G. L. (1993). Using the critical incident method to evaluate and enhance organizational effectiveness. S. L. Herndon and G. L. Kreps (Eds.), Qualitative research: Applications in organizational communication (pp. 63-78). Cresskill, NJ: Hampton Press.
36. Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15, 150-163.
37. Sarbin, T. R. (1953). Role theory. In G. Lindzey (Ed.), Handbook of social psychology (pp. 223-258). Cambridge: Addison-Wesley.
38. Saxton, J., & Leaman, T. (1998). Managed care success: Reducing risk while increasing patient satisfaction. Gaitherburg, MD: Aspen.
39. Seago, J. A., & Faucett, J. (1997). Job strain among registered nurse and other hospital workers, Journal of Occupational Nursing, 27, 19-25.
40. Shindul-Rothschild, J., Berry, D., & Long-Middleton, E. (1996). Where have all the nurses gone? Final results of patient care survey. American Journal of Nursing, 96, 25-39.
41. Smith, D. H. (1993). Stories, values and health care decisions. In C. Conrad (Ed.), Ethical Nexus (pp. 123-148). Norwood, NJ: Ablex.
42. Stake, R. E. (1994). Case studies. In N. K. Denzin and Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 236-247). Thousand Oaks, CA: Sage.
43. Sultz, H., & Young, K. (1997). Health care USA: Understanding, organization, and delivery. Gaithersburg, MD: Aspen.
44. Sypher, B. D. (1990). Introduction. In B. Sypher (Ed.), Case studies in organizational communication (pp. 1-16). New York: Guilford Press.
45. Tonges, M. C. (1998). Job design for nurse case managers: Intended and unintended effects on satisfaction and well-being. Nursing Case Management, 3, 11-23.
46. Vanderford, M. L., Smith, D. H., & Harris, W. S. (1992). Value identification in narrative discourse: Evaluation of an HIV education demonstration project. Journal of Applied Communication Research, 20, 123-160.
47. Weick, K. E. (1979). The social psychology of organizing (2nd Edition). Reading, MA: Addison-Wesley.
48. Weick, K. E. (1995). Sensemaking in organizations. Newbury Park, CA: Sage.
49. Yin, R. K. (1993) Applications of case study research. Newbury Park, CA: Sage.
50. Yin, R. K. (1994). Case study research: Design and methods (2nd Edition) Thousand Oaks, CA: Sage.
51. Zurcher, L. (1983). Social roles: Conformity, conflict, and creativity. Beverly Hills, CA: Sage.