Evaluating IT outsourcing customer satisfaction and its impact on firm performance in Korea

International Journal of Technology Management

Volumn 43, Issue 1-3, 2008, Pages 160-175

  Yoon, Yong Ki ^a   Im, Kun Shin ^b  

^a LG Electronics Inc   (South Korea)

^b Department of Innovation and Entrepreneurial Marketing   (South Korea)

Author keywords

Customer satisfaction; Firm performance; IT outsourcing

Indexed keywords

INFORMATION SYSTEMS; OUTSOURCING; SALES; SURVEYS;

FIRM PERFORMANCE; IT OUTSOURCING; IT SERVICES; IT VENDORS; RELIABILITY AND VALIDITY; REPAIRING SERVICE; SERVICE QUALITY;

CUSTOMER SATISFACTION;

EID: 47249149241     PISSN: 02675730     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJTM.2008.019413     Document Type: Article

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