A maturity model and an evaluation system of software customer satisfaction: The case of software companies in Korea

Industrial Management and Data Systems

Volumn 104, Issue 3, 2004, Pages 347-354

  Leem, Choon Seong ^a   Yoon, YongKi ^a  

^a Yonsei University   (South Korea)

Author keywords

Computer software; Customer satisfaction

Indexed keywords

CUSTOMER SATISFACTION; FEEDBACK; INTERNET; PROCESS CONTROL; PRODUCT DEVELOPMENT; ELECTRONIC COMMERCE; INDUSTRY; SUSTAINABLE DEVELOPMENT;

CUSTOMER FEEDBACK; CUSTOMER-ORIENTED EVALUATION; EVALUATION SYSTEM;

COMPUTER SOFTWARE;

EVALUATION SYSTEM; MATURITY MODEL; SOFTWARE COMPANIES; SOFTWARE CUSTOMERS;

EID: 3242731026     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570410530757     Document Type: Article

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